Good afternoon and welcome to episode 69 of Within the Trenches. In this episode I had the pleasure of meeting with Richard, a telecommunicator with Mt. Juliet Police and Fire out of Tennessee and one of two nationally selected telecommunicators to receive the 9-1-1 Hero Award through PSTC/911 Cares. This was an excellent episode to record and we even hit an interesting moment around 27 minutes 16 seconds in where maintenance in the Music City Center were packing up displays and you can hear them as they walked past us. I had planned on taking it out but the noise wasn’t too bad. Our reactions to what was going on is funny as it is so I had to keep it in.

This is a must listen so make sure to check it out and share! As always you can email the show at wttpodcast@gmail.com.

Episode topics –

• Richard’s dispatch story
• Tunnel vision after a long shift in dispatch
• Citizens academy and questions from the public
• Back story and reaction on receiving the 9-1-1 Hero Award

Good morning and welcome back to another episode of Within the Trenches. In this episode my special guest host and wife Rebecca joined me, along with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director. This episode covers attendee feedback of the conference, text to 911 and three very funny 911 tapes. We even pay a second visit to Rob’s wrestling persona.

This is a must listen to make sure to check it out and share. As always you can email the show at wttpodcast@gmail.com.

Episode topics –

• Rob’s wrestling persona part 2
• Attendee feedback
• Text to 911
• 3 911 tapes