Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more please visit
https://ernieandjoethefilm.com/ 

Episode topics –      

  • Ernie's public safety story 

  • Early love for the badge 

  • Becoming a mental health advocate

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep336.mp3
Category:general -- posted at: 8:16am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about the IXII Group visit
https://ixiigroup.com/

Episode topics –      

  • Terri's 9-1-1 story 
  • Harsh early training 
  • Translating on a whim during a ride along 
  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep335.mp3
Category:general -- posted at: 1:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • History of Within the Trenches podcast

  • The end

  • New beginnings

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep334.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.   

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • James's 9-1-1 story 

  • From explorer to Dispatcher 

  • Burn out/recovery 

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep333.mp3
Category:general -- posted at: 9:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –    

  • Kimberly's 9-1-1 story

  • Wendy's parking lot birth

  • A chance meeting

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep332.mp3
Category:general -- posted at: 5:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

For more information on Joe Serio please follow the link below

The 360 Dispatcher - https://360dispatcher.com/

Episode topics –    

  • Joe's Public Safety story

  • Overcoming Fear

  • When your biggest obstacle is you

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep331.mp3
Category:general -- posted at: 2:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –    

  • Rosa's 9-1-1 story

  • Early calls

  • Championing your cause

  • Reclassification in California

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep330.mp3
Category:general -- posted at: 3:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Visit 911derwomen.com to learn more!  

Episode topics –    

Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep329.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –  

  • Tyrell's 9-1-1 story

  • Early training

  • Facing COVID-19

  • How to #SHOWUP

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep328.mp3
Category:general -- posted at: 4:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Anna's 9-1-1 story

  • Early training

  • Air Medical procedures

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep327.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Amber's 9-1-1 story
  • Early training
  • Infant CPR
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep326.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep325.mp3
Category:general -- posted at: 4:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep324.mp3
Category:general -- posted at: 12:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference.   

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jill’s 9-1-1 story

  • Amy’s 9-1-1 story

  • Early training

  • When 9-1-1 hits home

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep323.mp3
Category:general -- posted at: 2:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing.    

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Tony’s 9-1-1 story

  • OKC Bombing Audio

  • Lessons learned

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep322.mp3
Category:general -- posted at: 10:32am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jim’s 9-1-1 story

  • Dispatching from home as a kid

  • The Bunny Slipper Project

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep321.mp3
Category:general -- posted at: 11:17am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Halcyon’s 9-1-1 story

  • Calls that stick

  • A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep320.mp3
Category:general -- posted at: 8:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Calls that stick

  • The Carr fire incident

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep319.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep318.mp3
Category:general -- posted at: 11:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep317.mp3
Category:general -- posted at: 4:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep316.mp3
Category:general -- posted at: 2:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep315.mp3
Category:general -- posted at: 5:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Brook's journey into 9-1-1

  • The importance of GIS (Geographic Information System) in routing calls and location accuracy

  • Developing software in 9-1-1 and the importance of coding at 100%

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep314.mp3
Category:general -- posted at: 10:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Karima’s 9-1-1 story

  • Bridging the gap between dispatch and multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep313.mp3
Category:general -- posted at: 5:38pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jettia’s 9-1-1 story

  • Greg’s 9-1-1 story

  • Mike’s 9-1-1 story

  • Unique challenges between multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep312.mp3
Category:general -- posted at: 10:05am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap of what has been going on with the 911derwomen group

  • Empowering women through the Wendy Day Memorial Scholarship

  • Megan’s 9-1-1 story

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep311.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap and update from our last episode

  • The status of the 911SAVES Act

  • The Congresswoman’s thoughts on state and county reclassification

  • A call to action

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep310.mp3
Category:general -- posted at: 10:44am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute’s 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy’s moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A trip back to Tracy’s first award in 5th grade

  • Challenges & struggles in public safety as the lone female in some cases

  • That moment, right before receiving her award in DC

  • The future of women in 9-1-1, leading the way

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep309.mp3
Category:general -- posted at: 2:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety.

YFFR - Facebook | Twitter | Instagram | Web | YouTube

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Growing up with yoga through her father

  • A journey of practice and discovery

  • Building mental toughness & emotional adaptability

  • A personal #IAM911 story

  • Exploring yoga for 9-1-1 call takers and dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep308.mp3
Category:general -- posted at: 2:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Paula’s 9-1-1 story

  • From a server at Chili’s to dispatch

  • A raw post on social media that hit home for those in public safety

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep307.mp3
Category:general -- posted at: 9:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jim’s 9-1-1 story

  • Transitions and technology from the 70’s & 80’s to now

  • The call that left Jim practically crawling to his car

  • Reclassification in WV, county-by-county

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep306.mp3
Category:general -- posted at: 6:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Nicole’s 9-1-1 story

  • The Boston Marathon Bombing

  • The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep305.mp3
Category:general -- posted at: 11:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • The importance of NENA SBP & CIF

  • 9-1-1 around the world

  • International 9-1-1 Coalition

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep304.mp3
Category:general -- posted at: 10:17am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Leah’s 9-1-1 story

  • An unforgettable first 9-1-1 call

  • From dispatch to Executive Director of Alabama

  • 911der Women and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep303.mp3
Category:general -- posted at: 9:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • April’s transition from INdigital to NENA

  • April’s new role responsibilities and how it relates to dispatch

  • How YOU can make a difference in 9-1-1

  • Stress, Wellness, & Resiliency: A NENA Critical Issues Forum

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep302.mp3
Category:general -- posted at: 2:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Pat and Edna’s 9-1-1 story

  • Starting out at the same time

  • The change in 9-1-1 technology

  • Dispatcher of the Year Award

  • Calls that stick

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep301.mp3
Category:general -- posted at: 2:52pm EDT

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