Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.

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Episode topics –

• Brad's 911 story

• How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations

• The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry

• Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship

• The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls

• Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

• Katherine's 911 story
• Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
• The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
• Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
• How personal experiences and the nature of the job influence parenting and daily life perspectives
• A discussion on the professional and personal victories that come with being on the front lines of emergency response

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Ashley's 911 story

• Greg's 911 story

• Trusting your instincts

• Connecting communities

• How TikTok brought us together

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.

Episode topics –

• Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.

• The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety.

• Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice.

• Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers.

• The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.