Within the Trenches

podcastfeedLogoNewGood evening folks and welcome back to another installment of Within the Trenches. One thing I have always wanted to do with this show is focus on dispatch stories, which I have done but I also want to start focusing on topic driven episodes. So far on the show we have taken on PTSD in dispatch, dispatch training standards and Critical Incident Stress Management (CISM).

Continuing with the focus on topic driven episodes, I got the chance to chat with Matt, Senior Director of Product Management for Smart911 by Rave Mobile Safety. In this episode we touch on what Smart911 does, how they started and how the program works. According to their website, “Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency.”

Make sure to listen and share with your friends and family. Also make sure to check out The Thin Gold Line on Facebook for 9-1-1 news, memes and discussion. Another source for 9-1-1 news, memes and discussion is Diary of a Mad Dispatcher. KMK, the pages creator recently wrote and published a book called, Endure (The Greyson-Slade Series). You can find it on Amazon so check it out!

Smart911 – Facebook | Twitter | Web

Diary of a Mad Dispatcher – Facebook | Amazon - Endure (The Greyson-Slade Series)

The Thin Gold Line - Facebook

Episode topics –

  • What is Smart911?
  • Where is Smart911 available?
  • Smart911 success story
  • Changes in 9-1-1 tech
  • The future of Smart911
Direct download: WithintheTrenchesEP44.mp3
Category:general -- posted at: 7:49pm EDT


Good morning and welcome back! Whitney and I finally got the chance to record episode 43 and this is a must listen and watch! In this episode we sat down with our good friend Matt to talk about ridiculous calls and non-emergency calls on emergency lines. Matt is a local police officer and since we have worked with him before we felt he would be best suited for this episode. We also visit inappropriate 9-1-1 "on hold" songs and share other funny stories. Get ready to be schooled and make sure to check out our podcast promotion featuring Facebook fan page 911 Dispatches From the Edge. This page is a good mixture of humor and seriousness. It's a place for 9-1-1 professionals to vent, network, share stories and more. Tune in next week when I sit down with Smart911 to share what they do for the public and dispatch. As always you can email the show at thejcast@thejabberlog.com. 

911 Dispatches From the Edge - Facebook

Episode topics -

  • Back to dispatch traffic
  • The infamous sniff
  • Ridiculous calls on 9-1-1
  • How Matt handles ridiculous calls
Direct download: WithintheTrenchesEP43.mp3
Category:general -- posted at: 8:44am EDT