Hello everyone! Whitney and I are back again this week with episode 13 of Within the Trenches. A few episodes back we spoke with Cheryl of Yakima, Washington and she was not only a dispatcher but she is part of her centers critical incident stress management (CISM) team. It was an interesting and informative show and since it went so well, we wanted to bring this week’s guest on to add to the topic of CISM. This week we spoke with Matt, operations manager of the communications center in Kent County. It's one of our larger areas in western Michigan and he reflected on one of his first emergencies while attending an explorers program as a teenager with a local fire department. He also touched on the importance of CISM and we spoke briefly on a call he helped us out with when we were dealing with a loss of our own.

A big thanks goes out to Kent County for allowing us the opportunity to have Matt on the show and to Matt; thank you for everything you do! It's appreciated more than you know. As always you can email us at thejcast@thejabberlog.com or you can click the black contact button on the left of this page. Thanks and make sure to listen, share and comment!

Good evening everyone! Whitney and I are back with episode 12 of Within the Trenches. We postponed our interview for this week because of some issues I was having with an infected tooth and some minor oral surgery but we pulled through. This weeks episode is a bit longer than the last few but it's definitely worth it. I can tell you that it's amazing and you are really going to dig it! In this episode we share four different 9-1-1 tapes involving the wonders of bees, handcuffs, shrimp fried rice and child discipline.

Whitney and I add to the tapes with our expertise and humor so this is a must listen. We also answer a couple listener questions about why we continue to ask questions after we've been given the initial information and what we do if we take a call with a language barrier. We also touch on The Call, a new movie starring Halle Berry where she plays a 9-1-1 operator. A new flash contest is mentioned and we share an excellent deal from Success Communications, Inc. Their conference called 9114911 is coming up in October and it's something you need to check out. When you register make sure to mention Within the Trenches and the offer within this episode and you will get a sweet deal. As always you can email us at thejcast@thejabberlog.com!

9114911 | Web

Team Coco | Halle Berry on CONAN (The Call)

Good afternoon everyone! Whitney and I are back with episode 11 of Within the Trenches. This week we spoke with Cheryl, a dispatcher and Critical Incident Stress Management, (CISM) team member with SunComm in Yakima, WA. This was an interesting episode because we were battling with the Internet, our friend and foe. We dealt with some issues over Skype and the audio was cutting in and out but after some good editing, you can't even tell that anything messed up. Despite the technical difficulties this episode was excellent and Cheryl shared some great stories with us. We touch on PTSD and below you can follow some links that will take you to the articles we mentioned within the show. On behalf of Whitney and I, we thank you for being so open with us and our audience. Personal stories can be hard to share but helping others learn from it is one of our ultimate goals with this show. If you want to reach Cheryl for all things CISM, please send us an email and we will get you in contact with her.

Coming up next week, Whitney and I will be doing an episode where we will be doing a Q & A from the listeners, playing 9-1-1 calls, discussing different topics and we will be live on Spreaker! Enjoy the show, share it with all you know and as always, you can email us at thejcast@thejabberlog.com.

Hazards of Being A 9-1-1 Dispatcher | Link

Study: 911 Dispatchers Experience PTSD Symptoms Too | Link

Green Cross Academy of Traumatology (GCAT) | Link

Good morning everyone I hope you are having an excellent Saturday. This past Wednesday Whitney and I sat down with two different dispatchers to record episodes 10 and 11. This way we can post one this week and post the next this coming Wednesday. It gives us some time to contact more people and come up with new things to do on the show. We are currently working on topic driven episodes with Whitney and I, answering listener questions and we were recently given the green light from Dispatch Magazine On-Line to utilize their library of 9-1-1 tapes. These new in-house episodes will be live and will give a new element to the show.

This episode features Brody, a 9-1-1 dispatcher out of Harvey County 911 in Newton, Kansas who adds a little flare to the profession by talking to us about some of his tactical dispatch experience. As always you can email us at thejcast@thejabberlog.com and if you want to get your hands on some official Within the Trenches merchandise, you can either hit The Jabber Log Store tab above or follow the link below. Also don't forget to check out The Thin Gold Line on Facebook!

The Jabber Log Store | Web

The Thin Gold Line | Facebook