This is episode 66 of Within the Trenches and this is a special episode. Since the beginning of my show I have had people helping me out and giving me advice. One of those people is Mark Fletcher with Avaya. I’ve been on his podcast a few times and this time it was my turn to have him as a guest. Mark is the Chief Architect for Worldwide Public Safety Solutions at Avaya as well as the program director of the longest running Public Safety podcast on the Avaya Podcast Network. We sat down and talked all things 9-1-1 including NENA, ENP certification, Kari’s Law and more.

This is a must listen so check it out and share. As always you can email the show at wttpodcast@gmail.com and if you would like to learn more about Mark and Kari’s Law follow the links below.

Kari’s Law – Web (sign the petition at Change.org) | Facebook

Mark Fletcher/APN – Web | APN -E911 Podcast | Facebook | Twitter

Episode topics -

• Mark's start in the 9-1-1 community
• Mark's motivation to work hard to improve 9-1-1
• Kari's Law
• ENP certification

Welcome back to another episode of Within the Trenches. This is episode 65 and I have to say right off the bat that there was an issue with this one. As you heard in episode 64 we had to redo the entire thing due to a subject who showed up and was drowning out the microphones. Some knobs were turned down and one of them was never turned back up so some audio is missing. I do apologize but it’s still an awesome one so check it out and share.

In this episode I spoke with Rob, Director of Vigo County 911 in Indiana and National NENA North Central Region Director and Lori, Training Coordinator with INdigital telecom. I have been trying to get Lori on an episode for a long time now and it killed me that her audio is missing but only until 11 or so minutes in. After that you can hear her and the stories are good.

As always you can email the show at wttpodcast@gmail.com.

Episode topics –

• Rob’s wrestling  persona
• Lori’s dispatch story (audio low)
• Pregnancy calls
• Text to 9-1-1