Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 520 features Jeremie Meyer, RPL, Public Safety Communications Leader.

Episode topics –

• Jeremie's 9-1-1 story

• Life lessons from a public safety career

• ADHD and Work

• The importance of recognition

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 519 features Open Mic stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 518 features #IAM911 stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 517 features spooky and creepy stories that were submitted for the Halloween episode of Open Mic Live.

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Episode topics –

• Spooky public safety stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 516 features Open Mic stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 515 features #IAM911 stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 514 features Josephine Rios, Communications Operator 3 out of an agency in South Florida, and Founder of Latinas of 911.

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Make sure to check out our guest below!

Latinas of 911 - Facebook | Instagram | LinkedIn | Web

Episode topics –

• Josephine's 9-1-1 story

• Overwhelming beginnings

• A rollercoaster of change

• "It's intimidating to go in there"

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 513 features Open Mic stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 512 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 511 features Open Mic stories from the 2023 Ohio Mini Conference Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

• #IAM911 stories

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 509 features Jennifer, Master Telecommunicator with Polk County Sheriff's Office, FL.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jennifer's 9-1-1 story
• The importance of mental health in 9-1-1
• The power of friendships
• Life-saving connection
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 508 is a special Open Mic Live broadcast episode where we celebrate national #IAM911 day; the 7th anniversary of the birth of the #IAM911 Movement.

Episode topics –

• How the #IAM911 Movement started

• A Stranger Things trigger

• Imagine Listening

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 507 features Megan, Senior Telecommunicator, Havelock PD out of North Carolina.

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Episode topics –

• Megan's 9-1-1 story

• Surviving Hurricane Florence

• The Power of Talking

• Letting Go: An Alligator Lasso

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Nicole’s 9-1-1 story

• The Boston Marathon Bombing

• The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 505 features Dr. Angela Johnson, 911 dispatch supervisor and Licensed Professional Counselor.

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Contact Dr. Angela Johnson for more on her study at ajohn209@odu.edu

Episode topics –

• Angela's public safety recap

• The love and struggles of dispatchers

• The damaging side of vivid imagery

• The emotional toll of traumatic calls

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 504 features Sarah, a Police Officer near Atlanta, Georgia.

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Episode topics –

• Sarah's public safety story

• The bond of first responders

• I did everything I could but it wasn't enough

• One officer's crash story

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 503 features Debby, 911 dispatcher with Ada County Sheriff's Department out of Idaho.

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Episode topics –

• Debby's 9-1-1 story
• The power of camaraderie
• Heart-stopping emergency calls
• Tragedy and empathy
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 502 features Sheriff Grady Judd of the Polk County Sheriff's Office in Florida.

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Episode topics –

• Sheriff Grady Judd's public safety story

• Polk County Sheriff starts at 18 years old

• The Power of 911 Professionals

• The Importance of Supporting First Responders

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 501 features Hannah, Dispatcher on Demand and Policy Writer with Moetivations.

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Episode topics –

• Hannah's public safety story

• The Moment I knew

• The Challenges of Working During Protests

• Being Young and Respected

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a milestone episode 500 and was recorded with a live audience at the Mayan Ranch during the leadership summit put on by the 360 Dispatcher and at the 2023 National NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a special bonus Imagine Listening episode that was recorded with a LIVE audience at the 2023 National NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 499 features a live Open Mic session. In this episode we share tips on dealing with hard calls and end with some funny 9-1-1 stories in the news.

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Episode topics –

• Coming in at a zero

• How to deal with the loss of a child over a 9-1-1 call

• Effing South Carolina

• It’s cheeky

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 498 features Stephanie, a Sergeant with Henderson County Sheriff's Office, NC.

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Episode topics –

• Stephanie's public safety story

• The Unpredictability of Dispatch Work

• Closure: Meeting a caller after helping them escape their burning home

• DISCOVER: Starting Out

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 497 features Bridget, Attorney, former deputy sheriff, and Founder of Lady Law Shield.

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Episode topics –

• Bridget's public safety story

• Life changes and personal growth

• First Day on the Job as a Police Officer

• Standing up for yourself in public safety career

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 496 features Kate, Paramedic, artist, and upcoming author and mom extraordinaire, out of New Jersey.

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INdigital - Facebook | LinkedIn | Twitter | Web

Learn more about Kate and her Modern Day Rosies project here.

Episode topics –

• Kate's 9-1-1 story

• EMTs: The Constant Go-ing

• Attracting High-Intensity Medical Situations

• Art Therapy to Cope with Stress

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 495 features Carrie, Emergency Communications Specialist 1/CTO/Q, with Johnson County Emergency Communications, KS.

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Episode topics –

• Carrie's 9-1-1 story
• "If this job changes me, tell me"
• With them during their best and worst
• Overcoming fear of change and growth in a challenging job
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 494 features Mary, 9-1-1 Call taker, Communications Shift Lead, Chief Training Officer, Huntsville-Madison county 911, AL.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Mary's 9-1-1 story

• That first emergency call

• Handling suicide calls as a dispatcher

• Chasing down escaped inmates while pregnant

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 493 features Deborah, dispatch supervisor with Lakeway PD, Texas.

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Episode topics –

• Deborah's 9-1-1 story

• The overwhelming experience of starting as a 911 dispatcher

• The importance of training and support in dispatch

• Career reflection and advice

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 492 is a LIVE Open Mic episode that was broadcasted at the 2023 NAVIGATOR conference.

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Episode topics –

• Pulled over - "You have a cell and a pager?"

• Smart Criminal/Dumb Criminal

• Stealing $100+ worth of meat

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 491 features Open Mic stories from the Imagine Listening session at the 2023 Texas Public Safety conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 490 features #IAM911 stories from the Imagine Listening session at the 2023 Texas Public Safety conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 489 features Audra, Public Safety Telecommunicator with St. Clair County Sheriff's Department.

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Episode topics –

• Audra's 9-1-1 story

• From health care to dispatch

• Some calls are meant for us

• My toys are missing

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 488 features Brooke, Communications Officer with Saluda County Sheriff's Office, SC.

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Episode topics –

• Brooke's 9-1-1 story

• A literal cradle to the save

• The first call

• Knowing you've done all you can

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 487 features Emily, CTO with Cobb County 911, GA.

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Episode topics –

• Emily's 9-1-1 story

• A family of service

• I fell into dispatch, literally

• A loss and restoration of hearing

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 486 features Deborah, Retired 9-1-1 professional out of El dorado SO, California.

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Episode topics –

• Deborah's 9-1-1 story

• From fashion to service life

• Retiring after 30 years in dispatch

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 485 features Elizabeth Mills, Telecommunications Officer, Hendricks County, IN.

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Episode topics –

• Elizabeth's 9-1-1 story

• From rental cars to dispatch

• First day on phones equals a tanker explosion

• Calls that help solidify our calling to 9-1-1

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 484 features Violet, former 911 dispatcher and current 911 Grant Writer.

To find out more about Violet you can visit her here - Instagram | Web

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Violet's 9-1-1 story

• Recap at the Mini-C

• When you are the only one in dispatch and it's going to hell

• Eye opening dispatch research

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 483 features Heather, CTO and Nugget the Peer Support Dispatcher out of Knox County 911, Indiana.

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Episode topics –

• Heather's 9-1-1 story

• From hotel management to dispatch

• Being human in 9-1-1

• The motivation for Nugget

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 482 features Wendy, former 911 dispatcher, and a Peer Support Recovery Specialist.

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Episode topics –

• Wendy's 9-1-1 story
• Dispatching while in high school
• Calls that stick
• Leaving and giving back
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 481 features Angela Johnson, former 911 dispatch supervisor and Licensed Professional Counselor, and DTBG4 speaker.

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Episode topics –

• Angela's 9-1-1 story recap

• The road to compassion fatigue (CF) education

• Symptoms of compassion fatigue

• Difference between CF and PTSD

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 480 features Morrissa, Telecommunicator and CTO w/North Carolina State Highway Patrol.

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Episode topics –

• Morrissa's 9-1-1 story

• Early training

• Multitask or Omnitask

• Line of duty death

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 479 features Congresswoman Norma Torres.

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Episode topics –

• Clarification of the Consolidated Appropriations Act

• Why the 9-1-1 SAVES Act is still important

• What needs to be done to cross the finish line

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 478 features Shae, dispatcher with Pershing County SO, Nevada.

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Episode topics –

• Shae's 9-1-1 story

• From taxes to 9-1-1

• Early training and release

• Remembering where you started

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 477 features Linda, CTO w/FoxComm 911 out of Illinois.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Linda's 9-1-1 story

• In training for 9-1-1 prior to 9-1-1

• The moment you know your calling

• 2022 Telecommunicator of the Year

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 476 features Whitney, Deputy Director, and Trista, 9-1-1 professional, with Allegan County Central Dispatch, MI.

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Episode topics –

• The beginning of Within the Trenches
• Trista's story in 2010
• Whitney features episode 1
• Where it was and where we are now
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 475 features Sabrina, Supervisor with Hutchinson-Reno Co 911, KS.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Sabrina's 9-1-1 story

• Growing up public safety

• From EMT to dispatch

• Calls; how it started, how it ended

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Bryce's 9-1-1 story

• Setting the expectation for new hires

• The human side of hard calls

• The Mandalay Bay Shooting

• Breaking Trauma

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 473 features Kris, Communications Training Officer with NRV911 out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Kris's 9-1-1 story

• Growing up Public Safety

• The reality of 9-1-1

• Training the next generation

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 472 features Open Mic stories from the Imagine Listening session at the 2022 NJ NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 471 features #IAM911 stories from the Imagine Listening session at the 2022 NJ NENA conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 470 features Shannon, 9-1-1 dispatcher with Santa Clara County out of California, and Founder of Help for the Headset.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Shannon's 9-1-1 story

• Daughter of Dispatch

• Sharing conference education

• Help for the Headset

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 469 features Theresa 9-1-1 dispatcher, CTO w/Cobb Co 9-1-1, GA, and Author.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

To find out more about Theresa, her book and more, please follow the links below

Facebook | Instagram | Web | YouTube

Episode topics –

• Theresa's 9-1-1 story

• Serving others

• These are my people

• Can I call 9-1-1 NOW?

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 468 features Casey Rives, Solutions Consultant, and former 9-1-1 dispatcher out of Fairfax County, VA.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Casey's 9-1-1 story

• The moment it all comes together

• Calls that stick

• Advice from your future self

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 467 features Kevin Hazzard, former paramedic and author of "American Sirens: The incredible story of the black men who became America's First Paramedics."

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For more information on Kevin Hazzard please visit - https://www.kevinhazzard.com/

Episode topics –

• Kevin's public safety story

• From reporting to emergency medicine

• The Exorcist incident

• A brand of chaos

• American Sirens

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 466 features Open Mic stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.

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Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 465 features Jenny, Emergency Communications with Rutherford Co SO out of Tennessee, and this is a Carbyne exclusive episode.

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Episode topics –

• Jenny's 9-1-1 story

• Daughter of Dispatch

• Calls that stick

• Catching the bad guy

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 462 features Dru Clarke, Customer Success Manager, with Carbyne. This episode is a Carbyne exclusive Dispatcher’s Roundtable broadcast where we talked about Mental Health and Suicide Prevention.

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Dru's 9-1-1 story

• Early training

• What is 9-8-8?

• Mental Health and Suicide Prevention

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 461 features Veronica, Supervisor, Johnson County 9-1-1, Indiana.

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WARNING - INCLUDES AUDIO THAT MIGHT NOT BE SUITABLE FOR ALL AUDIENCES

Episode topics –

• Veronica's 9-1-1 story

• Early calls

• Calls that stick

• Mall Shooting

• Officer crash

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 460 features John Barney, Communications Officer with Melbourne Police Department out of Florida, and Co-Founder of Gold Line Support.

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Learn more about Gold Line Support visit - LinkedIn | Web

Episode topics –

• John's 9-1-1 story

• From young cadet to EMT

• Calls that stick

• The motivation for Gold Line Support

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

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For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

Episode topics –

• Cindy's 9-1-1 story

• How 9-1-1 gets into your blood

• A call to remember

• The motivation to start Cindy Sparrow International

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher’s Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.

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For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/

Episode topics –

• Sara’s public safety story

• Trauma and the body

• The way the body keeps the score

• Stress and its long term effects

• How to combat this

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.

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Episode topics –

• Background story of the #IAM911 movement

• Project #IAM911

• The social media reach

• Imagine Listening

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

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Episode topics –

• Holly's 9-1-1 story
• A history of family service
• Early training
• Calls that stick
• Making a change through training
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.

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Listen to more of the “Tell Us A Good Story” podcast with Kevin + Steph Mason

https://kevinandsteph.com/

Episode topics –

• Ricardo's 9-1-1 story

• Early training

• First call

• Hard calls

• the #IAM911 movement

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.

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Episode topics –

• Toby's 9-1-1 story

• Early training

• Most impactful call

• Young Professionals

• the Tenacious Telecommunicator

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 452 features Amanda, 9-1-1 Dispatcher, Burt County Sheriff's Office out of Nebraska.

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Episode topics –

• Amanda's 9-1-1 story

• From retail to public safety

• Developing training

• PTSD and recovery

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 451 features Amy, Deputy Director at Greenville County, SC, Jennifer, Executive Director at Mental Health America of Greenville County, SC, and Jason, VP of Sales with RapidDeploy.

This is a RapidDeploy exclusive episode.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Amy's 9-1-1 story

• Jennifer's journey into the mental health profession

• Jason's journey into public safety

• What is 988?

• What is the 988 call process?

• A look at collaboration

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 450 features Open Mic stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 449 features #IAM911 stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 448 features Ashley, Founder of The Raspy Dispatcher, Dispatcher out of California.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

The Raspy Dispatcher - Facebook | Instagram | YouTube

Episode topics –

• Ashley's 9-1-1 story

• Early training

• Being human

• Creating a space for grace

• The Raspy Dispatcher

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 447 features siblings, Erin and Tom, dispatcher's with Stamford ECC, CT, and this is a Carbyne exclusive episode.

Sponsored by

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Episode topics –

• Erin's 9-1-1 story

• Tom's 9-1-1 story

• Early training

• a water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 446 features Andrea, Customer Success Manager with Carbyne.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Andrea's 9-1-1 story

• Public safety at an early age

• Calls that stick

• When it comes to change

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 445 features Tina Buneta, Director of Aurora 911 out of Colorado.

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Episode topics –

• Tina's 9-1-1 story
• A new environment
• Early training
• 20 years later, closure
• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 443 features Cody Post, Executive Director at the RED Center out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Cody's 9-1-1 story

• From Explorer to public safety

• Early training

• A water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 442 features Yasmen, 9-1-1 Communications Supervisor with Osceola Sheriff's Department out of Florida.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Yasmen's 9-1-1 story

• Early training

• How life experience can impact our calls

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 441 features Erika Lakey, 9-1-1 Communications Specialist with Osceola Sheriff's Department out of Florida.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Erika's 9-1-1 story

• One choice can change your life

• Early training

• How the job has changed us

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 440 features Karl Hatton, Director at PenCom 9-1-1, and Dennis Laboy, Communications Supervisor at PenCom 9-1-1 out of Washington State. In this episode they share T-CPR save stories, and we are also joined by Julie Buckingham, Program Director with RQI (Media Partner Sponsor.)

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• RQI intro w/Julie

• Karl's 9-1-1 story

• Dennis's 9-1-1 story

• T-CPR save stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.

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Episode topics –

• Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 438 features Lt. Jessica Long, 240 Paramedic at Quad out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

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Episode topics –

• Jessica's 9-1-1 story

• From corporate communications to public safety

• Differences in dispatch and the field

• A water rescue

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 437 features Open Mic stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.  

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics – 

• Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 435 features Angela, Licensed Professional Counselor working with first responders and trauma, and dispatcher of 18 years.

Episode topics –

• Angela's 9-1-1 story

• From the field to dispatch

• Compassion fatigue

• Giving back to dispatch

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 434 features a special Open Mic Live session from the Texas Public Safety Conference. I was joined by Crystal and Terri and we had an amazing time.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Men in beast mode

• #SweetPotatoFace

• Maxi skirt mishaps

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 433 features Juliet, Senior Supervisor with WestComm Regional Dispatch out of Massachusetts, and is the first recipient of the Firework Scholarship awarded by 911der Women Inc. and sponsored by the 360 Dispatcher and Within the Trenches Media.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Juliet's 9-1-1 story

• A calling to public safety at a young age

• From EMT to Dispatch

• A promise to a caller

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Valerie's 9-1-1 story

• Pulled toward the path of Public Safety

• 9-1-1 tech from then to now

• Making a difference with every call

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Amanda's 9-1-1 story

• Falling in love with dispatch

• Calls that stick

• The need for debriefings and a save

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 430 features Lee Ann Magoski, Director of Emergency Communications, Monterrey County, California.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Lee Ann's 9-1-1 story

• From explorer cadet to dispatch

• Taking calls on day 1

• Inspired to make change in public safety

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 429 features Monica Kirk, Supervising Public Safety Dispatcher, San Jose Fire Department, California.

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Episode topics –

• Monica's 9-1-1 story

• A surprise application

• From wedding coordinator to dispatch

• Others see us even when we don't

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.

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More Information -

Wendy Hummell - Web

Guns & Yoga Podcast - Podbean

Episode topics –

• Wendy's 9-1-1 story

• Early training

• From Agent to Detective

• A change in health and wellness

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.

Sponsored by

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Episode topics –

• Melanie's 9-1-1 story

• From the SO to dispatch

• The loss of a family

• Reclassification and beyond

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Veronica's 9-1-1 story

• From coffee to dispatch

• An 18 wheeler crash & a homicide suspect

• A serial bomber

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

• An Emergency Landing

• Who do we turn to when we need help

• Removing our headphones to hear

• Landing safely, together

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.

Sponsored by

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Episode topics –

• Lauren's story

• Losing her parents at 18

• The power and will to move forward

• When life comes full circle

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.