Within the Trenches (general)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 460 features John Barney, Communications Officer with Melbourne Police Department out of Florida, and Co-Founder of Gold Line Support.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Learn more about Gold Line Support visit - LinkedIn | Web

Episode topics –

  • John's 9-1-1 story

  • From young cadet to EMT

  • Calls that stick

  • The motivation for Gold Line Support

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep460.mp3
Category:general -- posted at: 9:50am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 459 features Dina Cop, Police Dispatcher with WCCCA, Oregon. This episode is also a Media Partner Spotlight from RQI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dina's 9-1-1 story
  • From self-employed to dispatch
  • The moment you know you're in the right place
  • A save and surprise update
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep459.mp3
Category:general -- posted at: 11:27am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

Episode topics –

  • Cindy's 9-1-1 story

  • How 9-1-1 gets into your blood

  • A call to remember

  • The motivation to start Cindy Sparrow International

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep458.mp3
Category:general -- posted at: 12:07pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher’s Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/

Episode topics –

  • Sara’s public safety story

  • Trauma and the body

  • The way the body keeps the score

  • Stress and its long term effects

  • How to combat this

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep457.mp3
Category:general -- posted at: 3:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Background story of the #IAM911 movement

  • Project #IAM911

  • The social media reach

  • Imagine Listening

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep456.mp3
Category:general -- posted at: 2:19pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Holly's 9-1-1 story
  • A history of family service
  • Early training
  • Calls that stick
  • Making a change through training
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep455.mp3
Category:general -- posted at: 4:59pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Listen to more of the “Tell Us A Good Story” podcast with Kevin + Steph Mason

https://kevinandsteph.com/

Episode topics –

  • Ricardo's 9-1-1 story

  • Early training

  • First call

  • Hard calls

  • the #IAM911 movement

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep454.mp3
Category:general -- posted at: 9:57am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Toby's 9-1-1 story

  • Early training

  • Most impactful call

  • Young Professionals

  • the Tenacious Telecommunicator

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep453.mp3
Category:general -- posted at: 8:16am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 452 features Amanda, 9-1-1 Dispatcher, Burt County Sheriff's Office out of Nebraska.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Amanda's 9-1-1 story

  • From retail to public safety

  • Developing training

  • PTSD and recovery

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep452.mp3
Category:general -- posted at: 9:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 451 features Amy, Deputy Director at Greenville County, SC, Jennifer, Executive Director at Mental Health America of Greenville County, SC, and Jason, VP of Sales with RapidDeploy.

This is a RapidDeploy exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Amy's 9-1-1 story

  • Jennifer's journey into the mental health profession

  • Jason's journey into public safety

  • What is 988?

  • What is the 988 call process?

  • A look at collaboration

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep451.mp3
Category:general -- posted at: 1:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 450 features Open Mic stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep450.mp3
Category:general -- posted at: 12:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 449 features #IAM911 stories from the Imagine Listening session at the 2022 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep449.mp3
Category:general -- posted at: 11:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 448 features Ashley, Founder of The Raspy Dispatcher, Dispatcher out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

The Raspy Dispatcher - Facebook | Instagram | YouTube

Episode topics –

  • Ashley's 9-1-1 story

  • Early training

  • Being human

  • Creating a space for grace

  • The Raspy Dispatcher

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep448.mp3
Category:general -- posted at: 10:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 447 features siblings, Erin and Tom, dispatcher's with Stamford ECC, CT, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Erin's 9-1-1 story

  • Tom's 9-1-1 story

  • Early training

  • a water rescue

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep447.mp3
Category:general -- posted at: 11:15am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 446 features Andrea, Customer Success Manager with Carbyne.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Andrea's 9-1-1 story

  • Public safety at an early age

  • Calls that stick

  • When it comes to change

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep446.mp3
Category:general -- posted at: 12:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 445 features Tina Buneta, Director of Aurora 911 out of Colorado.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Tina's 9-1-1 story
  • A new environment
  • Early training
  • 20 years later, closure
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep445.mp3
Category:general -- posted at: 9:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 444 features Dominique, Founder of HELLO, 911! and dispatch supervisor out of South Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dominique's 9-1-1 story

  • From observation to Academy

  • Stepping out on faith

  • HELLO, 911!

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep444.mp3
Category:general -- posted at: 2:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 443 features Cody Post, Executive Director at the RED Center out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Cody's 9-1-1 story

  • From Explorer to public safety

  • Early training

  • A water rescue

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep443.mp3
Category:general -- posted at: 11:07am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 442 features Yasmen, 9-1-1 Communications Supervisor with Osceola Sheriff's Department out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Yasmen's 9-1-1 story

  • Early training

  • How life experience can impact our calls

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep442.mp3
Category:general -- posted at: 8:57am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 441 features Erika Lakey, 9-1-1 Communications Specialist with Osceola Sheriff's Department out of Florida.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Erika's 9-1-1 story

  • One choice can change your life

  • Early training

  • How the job has changed us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep441.mp3
Category:general -- posted at: 4:08pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 440 features Karl Hatton, Director at PenCom 9-1-1, and Dennis Laboy, Communications Supervisor at PenCom 9-1-1 out of Washington State. In this episode they share T-CPR save stories, and we are also joined by Julie Buckingham, Program Director with RQI (Media Partner Sponsor.)

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • RQI intro w/Julie

  • Karl's 9-1-1 story

  • Dennis's 9-1-1 story

  • T-CPR save stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep440.mp3
Category:general -- posted at: 11:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Open_Mic_Live_from_NAVIGATOR_2022.mp3
Category:general -- posted at: 9:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 438 features Lt. Jessica Long, 240 Paramedic at Quad out of Ohio, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jessica's 9-1-1 story

  • From corporate communications to public safety

  • Differences in dispatch and the field

  • A water rescue

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep438.mp3
Category:general -- posted at: 8:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 437 features Open Mic stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.  

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics – 

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep437.mp3
Category:general -- posted at: 9:25am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep436.mp3
Category:general -- posted at: 10:14pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 435 features Angela, Licensed Professional Counselor working with first responders and trauma, and dispatcher of 18 years.

Episode topics –

  • Angela's 9-1-1 story

  • From the field to dispatch

  • Compassion fatigue

  • Giving back to dispatch

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep435.mp3
Category:general -- posted at: 9:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 434 features a special Open Mic Live session from the Texas Public Safety Conference. I was joined by Crystal and Terri and we had an amazing time.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Men in beast mode

  • #SweetPotatoFace

  • Maxi skirt mishaps

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep434.mp3
Category:general -- posted at: 10:12am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 433 features Juliet, Senior Supervisor with WestComm Regional Dispatch out of Massachusetts, and is the first recipient of the Firework Scholarship awarded by 911der Women Inc. and sponsored by the 360 Dispatcher and Within the Trenches Media.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Juliet's 9-1-1 story

  • A calling to public safety at a young age

  • From EMT to Dispatch

  • A promise to a caller

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep433.mp3
Category:general -- posted at: 10:52am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Valerie's 9-1-1 story

  • Pulled toward the path of Public Safety

  • 9-1-1 tech from then to now

  • Making a difference with every call

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep432.mp3
Category:general -- posted at: 12:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Amanda's 9-1-1 story

  • Falling in love with dispatch

  • Calls that stick

  • The need for debriefings and a save

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep431.mp3
Category:general -- posted at: 10:23am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 430 features Lee Ann Magoski, Director of Emergency Communications, Monterrey County, California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Lee Ann's 9-1-1 story

  • From explorer cadet to dispatch

  • Taking calls on day 1

  • Inspired to make change in public safety

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep430.mp3
Category:general -- posted at: 4:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 429 features Monica Kirk, Supervising Public Safety Dispatcher, San Jose Fire Department, California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Monica's 9-1-1 story

  • A surprise application

  • From wedding coordinator to dispatch

  • Others see us even when we don't

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep429.mp3
Category:general -- posted at: 2:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

More Information -

Wendy Hummell - Web

Guns & Yoga Podcast - Podbean

Episode topics –

  • Wendy's 9-1-1 story

  • Early training

  • From Agent to Detective

  • A change in health and wellness

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep428.mp3
Category:general -- posted at: 1:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Melanie's 9-1-1 story

  • From the SO to dispatch

  • The loss of a family

  • Reclassification and beyond

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep427.mp3
Category:general -- posted at: 12:20pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Veronica's 9-1-1 story

  • From coffee to dispatch

  • An 18 wheeler crash & a homicide suspect

  • A serial bomber

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep426.mp3
Category:general -- posted at: 9:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • An Emergency Landing

  • Who do we turn to when we need help

  • Removing our headphones to hear

  • Landing safely, together

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep425.mp3
Category:general -- posted at: 4:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Lauren's story

  • Losing her parents at 18

  • The power and will to move forward

  • When life comes full circle

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep424.mp3
Category:general -- posted at: 3:35pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 423 features Keely, Executive Director with Mountain Valley Communications Center, NJ.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Keely's 9-1-1 story

  • Challenged accepted

  • Firm training

  • Debriefings and recognition

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep423.mp3
Category:general -- posted at: 4:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Rachel's 9-1-1 story

  • Advanced training from the womb

  • A public safety family

  • The importance of Intrado's ECRC

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep422.mp3
Category:general -- posted at: 1:19pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jennifer's 9-1-1 story

  • Early training

  • Understanding what dispatcher's go through

  • From dispatch to Industry Partner

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep421.mp3
Category:general -- posted at: 12:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic/funny 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Within_the_Trenches_Ep_420_-_Open_Mic_Live.mp3
Category:general -- posted at: 9:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 419 features #IAM911 stories from an Imagine Listening session at the 2021 Michigan Public Safety Telecommunications Conference back in October. WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep419.mp3
Category:general -- posted at: 6:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jamie's 9-1-1 Story

  • Early training

  • From Supervisor to Deputy Director

  • The impact of being an empath

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep418.mp3
Category:general -- posted at: 10:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Erin's 9-1-1 Story

  • Early training

  • From Frontline to Operations Manager

  • IAED Dispatcher of the Year

  • Knowing when to ask for help

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep417.mp3
Category:general -- posted at: 12:10pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 416 features Tyler, former dispatcher out of Minneapolis 9-1-1.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Tyler's 9-1-1 Story

  • Early training

  • Working multiple public safety disciplines

  • Working during the 2020 protests & riots

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep416.mp3
Category:general -- posted at: 2:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 415 features Christa Poyorena, Dispatcher at Genesee County 9-1-1, MI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Christa's 9-1-1 Story

  • Early training

  • Calls that change you

  • A callers final plea

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep415.mp3
Category:general -- posted at: 10:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 414 features Tim Prugh, Retired Dispatch, South Bend City and St. Joe County.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Tim's 9-1-1 Story

  • Early training

  • Hearing loss in dispatch

  • What to look out for

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep414.mp3
Category:general -- posted at: 2:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 413 features Julie Buckingham, Program Director with RQI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Julie's 9-1-1 Story

  • Ride along shoot out

  • Training and feeling comfortable

  • The continued practice of CPR

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep413.mp3
Category:general -- posted at: 4:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 412 features Madison, Kayte, Kendra, and Shelby of Ada County Sheriff's Office, Boise, Idaho and West Valley.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Madison's 9-1-1 Story

  • Kayte's 9-1-1 Story

  • Kendra's 9-1-1 Story

  • Shelby's 9-1-1 Story

  • ARVP Program

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep412.mp3
Category:general -- posted at: 9:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 411 features Roxy, Director at Lyon County 9-1-1 out of Kansas and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

The Past and Future of 9-1-1 - Written by Roxy Van Gundy

Episode topics –

  • The Past and Future of 9-1-1

  • 9-1-1 is still not available everywhere

  • The importance of Real-Time Location

  • Embracing new technology

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep411.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 410 features a panel of 9-1-1 professionals as they share stories of the power of video to 9-1-1. This is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • 9-1-1 professional panel discusses the power of video to 9-1-1 through real-life situations and saves from their centers.

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep410.mp3
Category:general -- posted at: 1:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sara's 9-1-1 story

  • The good and bad of training

  • Line of duty death

  • From dispatch to Thin Line Consulting

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep409.mp3
Category:general -- posted at: 5:04pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kallie's 9-1-1 story

  • Growing up 9-1-1 w/mom

  • A call that made an impact from the inside

  • How our experiences can help others in training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep408.mp3
Category:general -- posted at: 4:51pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • What's new with Leslie

  • What's new with Doug

  • 9-1-1 Technology

  • How reactions to situations in dispatch can impact others

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep407.mp3
Category:general -- posted at: 4:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 406 features Hilary, Dispatch Shift Supervisor, Rockport/Aransas Co. 9-1-1, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Hilary's 9-1-1 story

  • Early calls

  • An active shooter

  • Taking on the challenge of 9-1-1 & learning

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep406.mp3
Category:general -- posted at: 12:28pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 405 features Sierra, Senior Regional Communications Officer, Idaho State Police and this episode was recorded live at the 2021 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sierra's 9-1-1 story

  • In dispatch with mom

  • A ride along at 13

  • A love for the job

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep405.mp3
Category:general -- posted at: 1:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 404 features Jessica, 9-1-1 Dispatcher, Marshall County 9-1-1, Kentucky.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jessica's 9-1-1 story

  • Early calls

  • A new perspective

  • Triggers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep404.mp3
Category:general -- posted at: 10:19am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.

Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jacob's 9-1-1 story

  • An early love for dispatch

  • BBQ & doing something outside of 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep403.mp3
Category:general -- posted at: 1:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 402 features Vickie, Lead Public Safety Dispatcher, Banning PD out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Vickie's 9-1-1 story

  • Early Public Safety as an Explorer

  • Hard calls & Training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep402.mp3
Category:general -- posted at: 11:31am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Gary's 9-1-1 story

  • Catching that 9-1-1 bug

  • The call that breaks

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep401.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 400 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep400.mp3
Category:general -- posted at: 9:04am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 399 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NENA conference. WARNING - IF YOU HAVE PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep399.mp3
Category:general -- posted at: 9:24am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 398 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep398.mp3
Category:general -- posted at: 11:30am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 397 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep397.mp3
Category:general -- posted at: 7:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 396 features Mandy, Communications Director, Richland County Sheriff's Office, IL.
 
Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –
 
Mandy's 9-1-1 story
From Dispatch to Communications Director
What it takes
And more
 
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Direct download: wttep396.mp3
Category:general -- posted at: 4:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 395 features Lindsay and Theresa, 9-1-1 Professionals at Watertown PD, South Dakota.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Lindsay's 9-1-1 story

  • Theresa's 9-1-1 story

  • I'll show you

  • Teamwork

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep395.mp3
Category:general -- posted at: 3:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 394 features Ryan, emergency communications officer and EMDQ - Idaho State Communications Center.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Ryan's 9-1-1 story

  • From video games to surveillance

  • A cardiac arrest at a conference

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep394.mp3
Category:general -- posted at: 2:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 393 features Christy Warren, Retired Firefighter and creator/host of The Firefighter Deconstructed Podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Fire Fighter Deconstructed Podcast - Facebook | Twitter | Web

Episode topics –

  • Christy's Public Safety Story

  • From med school to EMT

  • The switch to Fire

  • Christy's PTSD story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep393.mp3
Category:general -- posted at: 5:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 392 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sometimes you need a voice

  • Blue Toyota Tercel

  • 4th of July Baby

  • The newspaper

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep392.mp3
Category:general -- posted at: 9:22am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 391 features Kathryn, Shift Supervisor with Baldwin County 9-1-1, Alabama.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kathryn's 9-1-1 story

  • Early training

  • Kathryn's first cardiac arrest

  • Knowing when to ask for help

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep391.mp3
Category:general -- posted at: 6:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 390 features Open Mic stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep390.mp3
Category:general -- posted at: 1:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 389 features #IAM911 stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep389.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 388 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The waitress

  • Stranger Triggers

  • Textbook CPR

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep388.mp3
Category:general -- posted at: 11:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 387 features a preview of Dare to be Great 3 and a reflection on the first two virtual conferences.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • DTBG3 Preview & Reflection

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Within_the_Trenches_Ep_387.mp3
Category:general -- posted at: 2:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jeff's 9-1-1 story

  • Early training

  • Communicating with child caller

  • When a call is meant for you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep386.mp3
Category:general -- posted at: 3:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 385 features the Power of Storytelling from the 2021 VA NENA/APCO conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • It's a blessing

  • The #IAM911 Movement

  • Project IAM911

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep385.mp3
Category:general -- posted at: 5:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kelly's 9-1-1 story

  • Early training

  • A cardiac arrest for the first call

  • Building a connection with callers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep384.mp3
Category:general -- posted at: 4:32pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 383 features funny 9-1-1 stories from Open Mic that were shared during an Imagine Listening session at the 2021 Be the Difference conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep383.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 382 features stories from the #IAM911 movement that were shared during an Imagine Listening session at the 2021 Be the Difference conference. WARNING - IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. THE STORIES YOU ARE ABOUT TO HEAR ARE ALL TRUE AND COME FROM THE DISPATCHERS WHO LIVED THEM.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep382.mp3
Category:general -- posted at: 7:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 381 features Brett Wrenn, Customer Success Manager at Carbyne.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brett's 9-1-1 story

  • Early training

  • The impact of our calls

  • Technology and 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep381.mp3
Category:general -- posted at: 4:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 380 features Edie DeVilbiss, Shape Good Habits (former dispatcher out of Colorado.)

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Edie's 9-1-1 story

  • Early training

  • A call to serve

  • Shape Good Habits

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep380.mp3
Category:general -- posted at: 5:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Joni’s 9-1-1 story

  • 9-1-1 hits home

  • A rare thank you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep379.mp3
Category:general -- posted at: 7:56am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Donald’s 9-1-1 story

  • When the call drops

  • Technology, 9-1-1, and a global pandemic

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep378.mp3
Category:general -- posted at: 12:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.

Special thanks to INdigital and RapidDeploy

Episode topics –

Kevin's 9-1-1 story

  • Growing up Public Safety

  • Early training

  • Reclassification/Thesis

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep377.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Recap with Adam

  • Stress and Resilience

  • NPSTW2021

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep376.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kaitlin's 9-1-1 story

  • In pursuit of the job

  • Early training

  • The importance of public education

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep375.mp3
Category:general -- posted at: 10:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Charlie's 9-1-1 story
  • Early training
  • Calls that stick
  • 9-1-1 tech of old to present
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep374.mp3
Category:general -- posted at: 12:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Monique's 9-1-1 story

  • Early dispatch fears

  • Training and moving up

  • An impact story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep373.mp3
Category:general -- posted at: 4:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dawn's 9-1-1 story

  • Interview dispatchers as a child who wanted to be a dispatch

  • Trials of home life

  • Training for a greater good

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep372.mp3
Category:general -- posted at: 4:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Karen's 9-1-1 story

  • Early days in dispatch

  • 9-1-1 tech, then and now

  • Becoming an Industry Partner

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep371.mp3
Category:general -- posted at: 12:54pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/

Episode topics –

  • Stephanie's 9-1-1 story

  • Coming from an LEO family

  • From public safety to Psychology

  • STS vs Burnout

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep370.mp3
Category:general -- posted at: 2:39pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep369.mp3
Category:general -- posted at: 8:46am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 368 features #IAM911 stories from a virtual Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep368.mp3
Category:general -- posted at: 11:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 367 features Rob McMullen, Director at Knox county 9-1-1 out of Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • A different direction

  • Rob's transition

  • The bounce back

  • Technology and COVID

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep367.mp3
Category:general -- posted at: 7:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Chris's 9-1-1 story

  • Calls that stick

  • A 9-1-1 tech change over 22 years

  • Finding the humor in 9-1-1 calls

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep366.mp3
Category:general -- posted at: 4:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Laura's 9-1-1 story

  • The advancement of emergency services technology

  • Molding the next generation through training and experience

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep365.mp3
Category:general -- posted at: 8:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Gail's 9-1-1 story

  • A father's inspiration

  • The impact of calls and how they shape us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep364.mp3
Category:general -- posted at: 3:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Janelle's 9-1-1 story

  • Early training

  • The importance of debriefings

  • Scholarships, opportunity, and writing

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep363.mp3
Category:general -- posted at: 10:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker.

https://www.dansunphotos.com/

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Daniel's Public Safety story
  • An early love for public safety
  • Possessed
  • Therapy through art
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep362.mp3
Category:general -- posted at: 5:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Michael's Public Safety story

  • An early love for public safety

  • From the military to law enforcement

  • The call that changed an outlook on dispatch and what they deal with

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep361.mp3
Category:general -- posted at: 12:26pm EDT