Within the Trenches (general)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sara's 9-1-1 story

  • The good and bad of training

  • Line of duty death

  • From dispatch to Thin Line Consulting

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep409.mp3
Category:general -- posted at: 5:04pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kallie's 9-1-1 story

  • Growing up 9-1-1 w/mom

  • A call that made an impact from the inside

  • How our experiences can help others in training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep408.mp3
Category:general -- posted at: 4:51pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • What's new with Leslie

  • What's new with Doug

  • 9-1-1 Technology

  • How reactions to situations in dispatch can impact others

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep407.mp3
Category:general -- posted at: 4:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 406 features Hilary, Dispatch Shift Supervisor, Rockport/Aransas Co. 9-1-1, TX.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Hilary's 9-1-1 story

  • Early calls

  • An active shooter

  • Taking on the challenge of 9-1-1 & learning

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep406.mp3
Category:general -- posted at: 12:28pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 405 features Sierra, Senior Regional Communications Officer, Idaho State Police and this episode was recorded live at the 2021 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sierra's 9-1-1 story

  • In dispatch with mom

  • A ride along at 13

  • A love for the job

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep405.mp3
Category:general -- posted at: 1:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 404 features Jessica, 9-1-1 Dispatcher, Marshall County 9-1-1, Kentucky.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jessica's 9-1-1 story

  • Early calls

  • A new perspective

  • Triggers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep404.mp3
Category:general -- posted at: 10:19am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.

Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jacob's 9-1-1 story

  • An early love for dispatch

  • BBQ & doing something outside of 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep403.mp3
Category:general -- posted at: 1:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 402 features Vickie, Lead Public Safety Dispatcher, Banning PD out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Vickie's 9-1-1 story

  • Early Public Safety as an Explorer

  • Hard calls & Training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep402.mp3
Category:general -- posted at: 11:31am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Gary's 9-1-1 story

  • Catching that 9-1-1 bug

  • The call that breaks

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep401.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 400 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep400.mp3
Category:general -- posted at: 9:04am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 399 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NENA conference. WARNING - IF YOU HAVE PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep399.mp3
Category:general -- posted at: 9:24am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 398 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep398.mp3
Category:general -- posted at: 11:30am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 397 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep397.mp3
Category:general -- posted at: 7:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 396 features Mandy, Communications Director, Richland County Sheriff's Office, IL.
 
Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –
 
Mandy's 9-1-1 story
From Dispatch to Communications Director
What it takes
And more
 
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Direct download: wttep396.mp3
Category:general -- posted at: 4:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 395 features Lindsay and Theresa, 9-1-1 Professionals at Watertown PD, South Dakota.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Lindsay's 9-1-1 story

  • Theresa's 9-1-1 story

  • I'll show you

  • Teamwork

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep395.mp3
Category:general -- posted at: 3:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 394 features Ryan, emergency communications officer and EMDQ - Idaho State Communications Center.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Ryan's 9-1-1 story

  • From video games to surveillance

  • A cardiac arrest at a conference

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep394.mp3
Category:general -- posted at: 2:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 393 features Christy Warren, Retired Firefighter and creator/host of The Firefighter Deconstructed Podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Fire Fighter Deconstructed Podcast - Facebook | Twitter | Web

Episode topics –

  • Christy's Public Safety Story

  • From med school to EMT

  • The switch to Fire

  • Christy's PTSD story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep393.mp3
Category:general -- posted at: 5:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 392 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sometimes you need a voice

  • Blue Toyota Tercel

  • 4th of July Baby

  • The newspaper

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep392.mp3
Category:general -- posted at: 9:22am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 391 features Kathryn, Shift Supervisor with Baldwin County 9-1-1, Alabama.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kathryn's 9-1-1 story

  • Early training

  • Kathryn's first cardiac arrest

  • Knowing when to ask for help

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep391.mp3
Category:general -- posted at: 6:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 390 features Open Mic stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep390.mp3
Category:general -- posted at: 1:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 389 features #IAM911 stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep389.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 388 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The waitress

  • Stranger Triggers

  • Textbook CPR

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep388.mp3
Category:general -- posted at: 11:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 387 features a preview of Dare to be Great 3 and a reflection on the first two virtual conferences.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • DTBG3 Preview & Reflection

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Within_the_Trenches_Ep_387.mp3
Category:general -- posted at: 2:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jeff's 9-1-1 story

  • Early training

  • Communicating with child caller

  • When a call is meant for you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep386.mp3
Category:general -- posted at: 3:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 385 features the Power of Storytelling from the 2021 VA NENA/APCO conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • It's a blessing

  • The #IAM911 Movement

  • Project IAM911

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep385.mp3
Category:general -- posted at: 5:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kelly's 9-1-1 story

  • Early training

  • A cardiac arrest for the first call

  • Building a connection with callers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep384.mp3
Category:general -- posted at: 4:32pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 383 features funny 9-1-1 stories from Open Mic that were shared during an Imagine Listening session at the 2021 Be the Difference conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep383.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 382 features stories from the #IAM911 movement that were shared during an Imagine Listening session at the 2021 Be the Difference conference. WARNING - IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. THE STORIES YOU ARE ABOUT TO HEAR ARE ALL TRUE AND COME FROM THE DISPATCHERS WHO LIVED THEM.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep382.mp3
Category:general -- posted at: 7:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 381 features Brett Wrenn, Customer Success Manager at Carbyne.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brett's 9-1-1 story

  • Early training

  • The impact of our calls

  • Technology and 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep381.mp3
Category:general -- posted at: 4:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 380 features Edie DeVilbiss, Shape Good Habits (former dispatcher out of Colorado.)

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Edie's 9-1-1 story

  • Early training

  • A call to serve

  • Shape Good Habits

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep380.mp3
Category:general -- posted at: 5:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Joni’s 9-1-1 story

  • 9-1-1 hits home

  • A rare thank you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep379.mp3
Category:general -- posted at: 7:56am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Donald’s 9-1-1 story

  • When the call drops

  • Technology, 9-1-1, and a global pandemic

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep378.mp3
Category:general -- posted at: 12:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.

Special thanks to INdigital and RapidDeploy

Episode topics –

Kevin's 9-1-1 story

  • Growing up Public Safety

  • Early training

  • Reclassification/Thesis

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep377.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Recap with Adam

  • Stress and Resilience

  • NPSTW2021

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep376.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kaitlin's 9-1-1 story

  • In pursuit of the job

  • Early training

  • The importance of public education

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep375.mp3
Category:general -- posted at: 10:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Charlie's 9-1-1 story
  • Early training
  • Calls that stick
  • 9-1-1 tech of old to present
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep374.mp3
Category:general -- posted at: 12:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Monique's 9-1-1 story

  • Early dispatch fears

  • Training and moving up

  • An impact story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep373.mp3
Category:general -- posted at: 4:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dawn's 9-1-1 story

  • Interview dispatchers as a child who wanted to be a dispatch

  • Trials of home life

  • Training for a greater good

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep372.mp3
Category:general -- posted at: 4:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Karen's 9-1-1 story

  • Early days in dispatch

  • 9-1-1 tech, then and now

  • Becoming an Industry Partner

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep371.mp3
Category:general -- posted at: 12:54pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/

Episode topics –

  • Stephanie's 9-1-1 story

  • Coming from an LEO family

  • From public safety to Psychology

  • STS vs Burnout

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep370.mp3
Category:general -- posted at: 2:39pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep369.mp3
Category:general -- posted at: 8:46am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 368 features #IAM911 stories from a virtual Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep368.mp3
Category:general -- posted at: 11:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 367 features Rob McMullen, Director at Knox county 9-1-1 out of Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • A different direction

  • Rob's transition

  • The bounce back

  • Technology and COVID

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep367.mp3
Category:general -- posted at: 7:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.

Sponsored by

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Episode topics –

  • Chris's 9-1-1 story

  • Calls that stick

  • A 9-1-1 tech change over 22 years

  • Finding the humor in 9-1-1 calls

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep366.mp3
Category:general -- posted at: 4:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.

Sponsored by

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Episode topics –

  • Laura's 9-1-1 story

  • The advancement of emergency services technology

  • Molding the next generation through training and experience

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep365.mp3
Category:general -- posted at: 8:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.

Sponsored by

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Episode topics –

  • Gail's 9-1-1 story

  • A father's inspiration

  • The impact of calls and how they shape us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep364.mp3
Category:general -- posted at: 3:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.

Sponsored by

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Episode topics –

  • Janelle's 9-1-1 story

  • Early training

  • The importance of debriefings

  • Scholarships, opportunity, and writing

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep363.mp3
Category:general -- posted at: 10:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker.

https://www.dansunphotos.com/

Sponsored by

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Episode topics –

  • Daniel's Public Safety story
  • An early love for public safety
  • Possessed
  • Therapy through art
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep362.mp3
Category:general -- posted at: 5:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.

Sponsored by

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Episode topics –

  • Michael's Public Safety story

  • An early love for public safety

  • From the military to law enforcement

  • The call that changed an outlook on dispatch and what they deal with

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep361.mp3
Category:general -- posted at: 12:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas.

Sponsored by

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Episode topics –

  • Monica's 9-1-1 story

  • Old school training

  • Training for the greater good

  • The wonders of 9-1-1 technology

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep360.mp3
Category:general -- posted at: 7:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.

Sponsored by

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Episode topics –

  • Holly's 9-1-1 story

  • There and back again, a 9-1-1 tale

  • Goodbye dispatch, hello Industry Partner

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep359.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 358 features Senator, Cheryl Kagan, District 17 State of Maryland and Chair of the Maryland NG911 Commission.

Sponsored by

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Episode topics –

  • An intro to Senator Cheryl Kagan

  • A dive into 9-1-1

  • The triumph of the Maryland NG911 Commission

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep358.mp3
Category:general -- posted at: 10:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 357 features Joe McCarville, Owner/Instructor at 911 Gold Line Training.

911 Gold Line Training - Facebook | Twitter | Web

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Recap - Joe's 9-1-1 story

  • Working DERECHO - Inland Hurricane

  • DISC Assessment

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep357.mp3
Category:general -- posted at: 1:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 356 features Brittany, CTO with Charleston County Consolidated 9-1-1 Center out of South Carolina.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brittany's 9-1-1 story

  • Early training

  • The loss of hearing

  • Gold stars

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep356.mp3
Category:general -- posted at: 5:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 355 features Jacque & Josi, 9-1-1 dispatchers, with Mat-Com in Wasilla, Alaska and part of ABC's hit show, "Emergency Call."

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jacque's 9-1-1 story

  • Josi's 9-1-1 story

  • Early training/calls

  • Calls that stick

  • Emergency Call recap

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep355.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 354 features Samantha, Emergency Communications Officer 2, Cobb County 9-1-1, GA and the 2020 WTT Continuing Education Scholarship recipient.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Samantha's 9-1-1 story

  • From the bank to public safety

  • Calls that stick

  • An article read from 911derWomen - "Bigger than the bias: being a person of color in 911"

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep354.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 353 features Brian, Public Safety SME, Datamark GIS.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brian's 9-1-1 story

  • Early public safety through the Explorer Program

  • Calls that stick

  • From dispatch to Industry Partner

  • IPSTA conference session

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep353.mp3
Category:general -- posted at: 3:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Recap of Dan's appearance back in 2013 on episode 8

  • Dan's 9-1-1 story

  • Hurricane Sally

  • TERT response

  • Self-care

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com

Direct download: wttep352.mp3
Category:general -- posted at: 4:32pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 351 features Hank Hunt, President of the Kari Hunt Foundation. This episode is Hank's presentation from the Dare to be Great - Fall Virtual Conference and it's a story of heartbreak and triumph. 

Thank you to Hank and Dj for allowing me to share their story and presentation.

Sponsored by

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Episode topics –

  • A daughter's call goes unanswered
  • Early life for Kari and the family
  • A marriage goes sour
  • A coward runs
  • I tried to call 9-1-1 and it didn't work
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep351.mp3
Category:general -- posted at: 2:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.

Sponsored by

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Episode topics –

  • Mike's 9-1-1 story

  • From dispatching at home to the fire department at 16

  • Enter EMT at 18

  • The evolution of 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep350.mp3
Category:general -- posted at: 9:34am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Molly's 0-0-0 story

  • Jumping into the profession during COVID-19

  • High priority calls within the first hour of taking calls

  • Advice to those getting into the profession

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep349.mp3
Category:general -- posted at: 5:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep348.mp3
Category:general -- posted at: 1:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session.

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep347Final.mp3
Category:general -- posted at: 5:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Luz's 9-1-1 story

  • A compelling interest in dispatch through records

  • Early training

  • Dispatch and Yoga

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep346.mp3
Category:general -- posted at: 8:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Roxy's 9-1-1 story

  • Early training

  • Dispatching in Alaska

  • An explosion

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep345.mp3
Category:general -- posted at: 3:37pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive. 

Sponsored by

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Episode topics –      

  • Ryan's 9-1-1 story

  • Early training

  • Calls that stick

  • MEVO & the future of 9-1-1

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep344.mp3
Category:general -- posted at: 4:59pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Anne's 9-1-1 story

  • Early training

  • Translating multiple languages during a 9-1-1 call

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep343.mp3
Category:general -- posted at: 4:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Open Mic Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep342.mp3
Category:general -- posted at: 9:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. 

***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who attended, shared stories, and were there for each other. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • #IAM911 Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep341.mp3
Category:general -- posted at: 8:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 340 features Myriam, Public Safety Dispatcher with City of Berkeley City and Fire, California. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Myriam's 9-1-1 story

  • Early training

  • Bridging the generational gap of 9-1-1

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep340.mp3
Category:general -- posted at: 4:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 339 features Tom, retired Communications Director out of Indiana. 

Sponsored by

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Episode topics –      

  • From street sweeper to dispatcher

  • Early training

  • 70's public safety tech to present day

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep339.mp3
Category:general -- posted at: 7:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 338 features Christine, Dispatch Supervisor with Waukesha County Communications out of Wisconsin. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Recap of Growing up 9-1-1: Parenting advice from a 14 year old

  • Signs of PTSD

  • Fear is a liar

  • Rebuilding and restoration

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep338.mp3
Category:general -- posted at: 3:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 337 features Monica, Exec Director of Colorado 9-1-1 Resource Center, Immediate Past President of NENA & Chandy COO & GM of Emergency Services with Inteliquent, and are Co-Chairs of Women in 9-1-1 (WIN) with NENA. 

Sponsored by

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To learn more about WIN please email win@nena.org

Episode topics –      

  • Chandy's public safety story 

  • Monica's 9-1-1 story 

  • The WIN message

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep337.mp3
Category:general -- posted at: 4:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more please visit
https://ernieandjoethefilm.com/ 

Episode topics –      

  • Ernie's public safety story 

  • Early love for the badge 

  • Becoming a mental health advocate

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep336.mp3
Category:general -- posted at: 8:16am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about the IXII Group visit
https://ixiigroup.com/

Episode topics –      

  • Terri's 9-1-1 story 
  • Harsh early training 
  • Translating on a whim during a ride along 
  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep335.mp3
Category:general -- posted at: 1:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • History of Within the Trenches podcast

  • The end

  • New beginnings

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep334.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.   

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • James's 9-1-1 story 

  • From explorer to Dispatcher 

  • Burn out/recovery 

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep333.mp3
Category:general -- posted at: 9:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.

Sponsored by

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Episode topics –    

  • Kimberly's 9-1-1 story

  • Wendy's parking lot birth

  • A chance meeting

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep332.mp3
Category:general -- posted at: 5:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

For more information on Joe Serio please follow the link below

The 360 Dispatcher - https://360dispatcher.com/

Episode topics –    

  • Joe's Public Safety story

  • Overcoming Fear

  • When your biggest obstacle is you

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep331.mp3
Category:general -- posted at: 2:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –    

  • Rosa's 9-1-1 story

  • Early calls

  • Championing your cause

  • Reclassification in California

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep330.mp3
Category:general -- posted at: 3:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Visit 911derwomen.com to learn more!  

Episode topics –    

Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep329.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –  

  • Tyrell's 9-1-1 story

  • Early training

  • Facing COVID-19

  • How to #SHOWUP

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep328.mp3
Category:general -- posted at: 4:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. 

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Episode topics –

  • Anna's 9-1-1 story

  • Early training

  • Air Medical procedures

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep327.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. 

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Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Amber's 9-1-1 story
  • Early training
  • Infant CPR
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep326.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep325.mp3
Category:general -- posted at: 4:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep324.mp3
Category:general -- posted at: 12:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference.   

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jill’s 9-1-1 story

  • Amy’s 9-1-1 story

  • Early training

  • When 9-1-1 hits home

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep323.mp3
Category:general -- posted at: 2:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing.    

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Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Tony’s 9-1-1 story

  • OKC Bombing Audio

  • Lessons learned

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep322.mp3
Category:general -- posted at: 10:32am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project.  

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Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jim’s 9-1-1 story

  • Dispatching from home as a kid

  • The Bunny Slipper Project

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep321.mp3
Category:general -- posted at: 11:17am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. 

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Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Halcyon’s 9-1-1 story

  • Calls that stick

  • A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep320.mp3
Category:general -- posted at: 8:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Calls that stick

  • The Carr fire incident

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep319.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep318.mp3
Category:general -- posted at: 11:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep317.mp3
Category:general -- posted at: 4:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep316.mp3
Category:general -- posted at: 2:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep315.mp3
Category:general -- posted at: 5:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Brook's journey into 9-1-1

  • The importance of GIS (Geographic Information System) in routing calls and location accuracy

  • Developing software in 9-1-1 and the importance of coding at 100%

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep314.mp3
Category:general -- posted at: 10:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Karima’s 9-1-1 story

  • Bridging the gap between dispatch and multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep313.mp3
Category:general -- posted at: 5:38pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jettia’s 9-1-1 story

  • Greg’s 9-1-1 story

  • Mike’s 9-1-1 story

  • Unique challenges between multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep312.mp3
Category:general -- posted at: 10:05am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap of what has been going on with the 911derwomen group

  • Empowering women through the Wendy Day Memorial Scholarship

  • Megan’s 9-1-1 story

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep311.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap and update from our last episode

  • The status of the 911SAVES Act

  • The Congresswoman’s thoughts on state and county reclassification

  • A call to action

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep310.mp3
Category:general -- posted at: 10:44am EDT