Within the Trenches (general)

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. 

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Learn more about FirstWatch - Web

Episode topics –

  • The importance of standardized questions and procedures in dispatching.

  • Personal stories of challenging calls and their emotional impact.

  • How First Watch software aids dispatch centers by automating tasks and analyzing call data.

  • The significance of accreditation as a center of excellence in emergency dispatch.

  • Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep551.mp3
Category:general -- posted at: 4:19pm EDT

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. 

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Episode topics –

  • Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

  • The importance of staying calm and compassionate in high-pressure situations is highlighted

  • Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

  • She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

  • Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep550.mp3
Category:general -- posted at: 2:40pm EDT

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. 

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Episode topics –

  • The emotional toll of a significant 911 call that changed Jonathan's perspective

  • The importance of supportive family and coworkers in dispatch work

  • Navigating the transition between different dispatch roles

  • The intensity and unpredictability of dispatch work

  • The journey of personal growth and leaving a positive legacy in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep549.mp3
Category:general -- posted at: 12:12pm EDT

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

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Episode topics –

  • Child's tragic passing and creation of a memorial room

  • Emotional toll of handling a call about a deceased 13-year-old

  • Saving a 17-day-old baby who wasn't breathing

  • Encountering a hysterical caller after a suicide attempt

  • Dealing with the trauma of officers being shot at a domestic violence scene

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep548.mp3
Category:general -- posted at: 11:01am EDT

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA. 

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Episode topics –

  • How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.

  • The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.

  • The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.

  • Cat's harrowing experience with a suicidal caller and the profound impact it had on her.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep547.mp3
Category:general -- posted at: 8:37am EDT

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. 

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Episode topics –

  • Lauren's path into public safety and overcoming initial setbacks.

  • The intense training process and demands of a 911 dispatcher.

  • Emotional and impactful experiences of life-saving calls.

  • The importance of sharing stories and celebrating wins in a demanding job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep546.mp3
Category:general -- posted at: 10:52am EDT

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. 

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Episode topics –

  • Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.

  • Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.

  • Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.

  • Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep545.mp3
Category:general -- posted at: 9:47am EDT

Ep 544 features Stephanie, a 911 Professional out of Georgia.

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Episode topics –

  • Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.

  • Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.

  • Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.

  • Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.

  • Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep544.mp3
Category:general -- posted at: 7:53am EDT

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line."

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Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.”

Lives on the Line | Website

Episode topics –

  • Lea's 911 story

  • Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line".

  • Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident.

  • Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences.

  • Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep543.mp3
Category:general -- posted at: 11:14am EDT

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911.

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Episode topics –

  • Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job

  • The Power of Self-Care: Personal Story and Professional Insight

  • The Importance of Recognition for 911 Professionals: Celebrating their Essential Role

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep542.mp3
Category:general -- posted at: 2:15pm EDT

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Technology Boosts Safety: Tracking Callers for Better Help

  • The Importance of Compassion in Customer Service: How Being Human Can Lead to Success

  • The Importance of Leadership and Support in Building a Successful Community

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep541.mp3
Category:general -- posted at: 4:08pm EDT

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kristen's 911 story

  • HR with Lorenda

  • Lynda’s 911 story

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep540.mp3
Category:general -- posted at: 7:15am EDT

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.

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Episode topics –

  • Kris's 911 story

  • The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.

  • Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences.

  • Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job.

  • Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers.

  • The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep539.mp3
Category:general -- posted at: 6:19am EDT

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

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Episode topics –

  • Katie's 911 story

  • How a background in special education equipped her to handle intense emergency calls involving children with autism

  • Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation

  • Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations

  • Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information

  • Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep538.mp3
Category:general -- posted at: 11:46am EDT

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.

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Episode topics –

  • Brad's 911 story

  • How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations

  • The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry

  • Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship

  • The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls

  • Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep537.mp3
Category:general -- posted at: 11:18am EDT

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

  • Katherine's 911 story
  • Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
  • The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
  • Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
  • How personal experiences and the nature of the job influence parenting and daily life perspectives
  • A discussion on the professional and personal victories that come with being on the front lines of emergency response

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep536.mp3
Category:general -- posted at: 10:23am EDT

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. 

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Episode topics –

  • Ashley's 911 story

  • Greg's 911 story

  • Trusting your instincts

  • Connecting communities

  • How TikTok brought us together

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep535.mp3
Category:general -- posted at: 2:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.

Episode topics –

  • Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.

  • The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety.

  • Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice.

  • Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers.

  • The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep534.mp3
Category:general -- posted at: 2:38pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

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Episode topics –

  • Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.

  • Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.

  • Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.

  • Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.

  • Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep533.mp3
Category:general -- posted at: 8:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

  • Rich's 9-1-1 story

  • Dynamic transformation of emergency dispatch technology

  • Integrating military police background into dispatch

  • Intense mental health challenges that dispatchers face

  • And more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep531.mp3
Category:general -- posted at: 10:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

  • Libby's 9-1-1 story

  • The Challenges and Memories of a Dispatcher in a Public Safety Family

  • The Hardest Decision Ever

  • Working with Your Parents

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep530.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.

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Episode topics –

  • Sondra's 9-1-1 story

  • Unforgettable rescues

  • Life lessons for dispatchers

  • Revolutionizing dispatch centers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep529Final.mp3
Category:general -- posted at: 2:36pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.

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Episode topics –

  • Reese's 9-1-1 story

  • The importance of knowing your location

  • Heartbreaking 9-1-1 calls

  • Calls that are meant for us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep528.mp3
Category:general -- posted at: 10:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Hannah's 9-1-1 story

  • Heartbreaking police chase tragedy

  • Life-saving moments

  • Emotional turmoil and Covid

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep527.mp3
Category:general -- posted at: 10:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center.

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Episode topics –

  • Rhianna's 9-1-1 story

  • Overcoming insecurities in training

  • Life-changing career shift

  • Passionate journey of teaching

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep526.mp3
Category:general -- posted at: 11:34am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 525 features Open Mic stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep525.mp3
Category:general -- posted at: 2:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 524 features #IAM911 stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep524.mp3
Category:general -- posted at: 9:50am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 523 features a special Christmas Open Mic LIVE episode with Ricardo and Dawn Shumway.

Purchase your copy of Imagine Listening on Amazon

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • 50 Shades of Chicken

  • Christmas in Dispatch

  • Creepy Christmas break-in

  • 12 Days of Christmas: Dispatch Edition

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep523.mp3
Category:general -- posted at: 9:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 522 features a book reading of Imagine Listening - Your worst day is our everyday by its Author, Ricardo Martinez II.

Purchase your copy of Imagine Listening on Amazon

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Burnout/struggle in dispatch

  • Birth of the #IAM911 Movement

  • Imagine Listening Book reading

  • Behind the scenes and more

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep522.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 521 features Desiree, CTO, and Telecommunicator III out of Bentonville PD, Arkansas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Desiree's 9-1-1 story
  • Life changing moments
  • First day of training
  • Life Lessons
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep521.mp3
Category:general -- posted at: 5:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 520 features Jeremie Meyer, RPL, Public Safety Communications Leader.

Episode topics –

  • Jeremie's 9-1-1 story

  • Life lessons from a public safety career

  • ADHD and Work

  • The importance of recognition

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep520.mp3
Category:general -- posted at: 8:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 519 features Open Mic stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep519.mp3
Category:general -- posted at: 2:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 518 features #IAM911 stories from the Imagine Listening session at the 2023 Oklahoma Public Safety Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep518.mp3
Category:general -- posted at: 9:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 517 features spooky and creepy stories that were submitted for the Halloween episode of Open Mic Live.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Spooky public safety stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep517.mp3
Category:general -- posted at: 6:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 516 features Open Mic stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep516.mp3
Category:general -- posted at: 10:01am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 515 features #IAM911 stories from the Imagine Listening session at the 2023 Indiana 911 Professionals Conference. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep515.mp3
Category:general -- posted at: 1:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 514 features Josephine Rios, Communications Operator 3 out of an agency in South Florida, and Founder of Latinas of 911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Make sure to check out our guest below!

Latinas of 911 - Facebook | Instagram | LinkedIn | Web

Episode topics –

  • Josephine's 9-1-1 story

  • Overwhelming beginnings

  • A rollercoaster of change

  • "It's intimidating to go in there"

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep514.mp3
Category:general -- posted at: 4:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 513 features Open Mic stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep513.mp3
Category:general -- posted at: 8:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 512 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep512.mp3
Category:general -- posted at: 10:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 511 features Open Mic stories from the 2023 Ohio Mini Conference Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep511.mp3
Category:general -- posted at: 1:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 510 features #IAM911 stories from the 2023 Ohio Mini Conference Imagine Listening session. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –
  • #IAM911 stories
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Direct download: wttep510.mp3
Category:general -- posted at: 7:08am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 509 features Jennifer, Master Telecommunicator with Polk County Sheriff's Office, FL.

Sponsored by

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Episode topics –

  • Jennifer's 9-1-1 story
  • The importance of mental health in 9-1-1
  • The power of friendships
  • Life-saving connection
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep509.mp3
Category:general -- posted at: 10:20am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 508 is a special Open Mic Live broadcast episode where we celebrate national #IAM911 day; the 7th anniversary of the birth of the #IAM911 Movement.

Episode topics –

  • How the #IAM911 Movement started

  • A Stranger Things trigger

  • Imagine Listening

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep508.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 507 features Megan, Senior Telecommunicator, Havelock PD out of North Carolina.

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Episode topics –

  • Megan's 9-1-1 story

  • Surviving Hurricane Florence

  • The Power of Talking

  • Letting Go: An Alligator Lasso

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep507.mp3
Category:general -- posted at: 2:36pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Nicole’s 9-1-1 story

  • The Boston Marathon Bombing

  • The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep506.mp3
Category:general -- posted at: 3:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 505 features Dr. Angela Johnson, 911 dispatch supervisor and Licensed Professional Counselor.

Sponsored by

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Contact Dr. Angela Johnson for more on her study at ajohn209@odu.edu

Episode topics –

  • Angela's public safety recap

  • The love and struggles of dispatchers

  • The damaging side of vivid imagery

  • The emotional toll of traumatic calls

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep505.mp3
Category:general -- posted at: 10:53am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 504 features Sarah, a Police Officer near Atlanta, Georgia.

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Episode topics –

  • Sarah's public safety story

  • The bond of first responders

  • I did everything I could but it wasn't enough

  • One officer's crash story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep504.mp3
Category:general -- posted at: 2:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 503 features Debby, 911 dispatcher with Ada County Sheriff's Department out of Idaho.

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INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Debby's 9-1-1 story
  • The power of camaraderie
  • Heart-stopping emergency calls
  • Tragedy and empathy
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep503.mp3
Category:general -- posted at: 10:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 502 features Sheriff Grady Judd of the Polk County Sheriff's Office in Florida.

Sponsored by

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Episode topics –

  • Sheriff Grady Judd's public safety story

  • Polk County Sheriff starts at 18 years old

  • The Power of 911 Professionals

  • The Importance of Supporting First Responders

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep502.mp3
Category:general -- posted at: 7:20am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 501 features Hannah, Dispatcher on Demand and Policy Writer with Moetivations.

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Episode topics –

  • Hannah's public safety story

  • The Moment I knew

  • The Challenges of Working During Protests

  • Being Young and Respected

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep501.mp3
Category:general -- posted at: 7:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a milestone episode 500 and was recorded with a live audience at the Mayan Ranch during the leadership summit put on by the 360 Dispatcher and at the 2023 National NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep500.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is a special bonus Imagine Listening episode that was recorded with a LIVE audience at the 2023 National NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttepILNENABonus.mp3
Category:general -- posted at: 9:59am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 499 features a live Open Mic session. In this episode we share tips on dealing with hard calls and end with some funny 9-1-1 stories in the news.

Sponsored by

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Episode topics –

  • Coming in at a zero

  • How to deal with the loss of a child over a 9-1-1 call

  • Effing South Carolina

  • It’s cheeky

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep499.mp3
Category:general -- posted at: 7:23am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 498 features Stephanie, a Sergeant with Henderson County Sheriff's Office, NC.

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Episode topics –

  • Stephanie's public safety story

  • The Unpredictability of Dispatch Work

  • Closure: Meeting a caller after helping them escape their burning home

  • DISCOVER: Starting Out

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep498.mp3
Category:general -- posted at: 9:27am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 497 features Bridget, Attorney, former deputy sheriff, and Founder of Lady Law Shield.

Sponsored by

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Episode topics –

  • Bridget's public safety story

  • Life changes and personal growth

  • First Day on the Job as a Police Officer

  • Standing up for yourself in public safety career

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep497.mp3
Category:general -- posted at: 9:34am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 496 features Kate, Paramedic, artist, and upcoming author and mom extraordinaire, out of New Jersey.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Learn more about Kate and her Modern Day Rosies project here.

Episode topics –

  • Kate's 9-1-1 story

  • EMTs: The Constant Go-ing

  • Attracting High-Intensity Medical Situations

  • Art Therapy to Cope with Stress

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep496.mp3
Category:general -- posted at: 12:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 495 features Carrie, Emergency Communications Specialist 1/CTO/Q, with Johnson County Emergency Communications, KS.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Carrie's 9-1-1 story
  • "If this job changes me, tell me"
  • With them during their best and worst
  • Overcoming fear of change and growth in a challenging job
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep495.mp3
Category:general -- posted at: 9:20am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 494 features Mary, 9-1-1 Call taker, Communications Shift Lead, Chief Training Officer, Huntsville-Madison county 911, AL.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Mary's 9-1-1 story

  • That first emergency call

  • Handling suicide calls as a dispatcher

  • Chasing down escaped inmates while pregnant

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep494.mp3
Category:general -- posted at: 10:15am EDT

Imagine your brother, wanting to kill himself. Imagine. Handing him a gun to show him how crazy the thought of it sounds. He takes that gun, and shoots himself in the head. In front of you. Now imagine you're 911 listening to the aftermath of a tragic mistake. This is what it is like, within the trenches of 911. Tune in each week to follow the journey of 911 dispatchers as they save lives and face unimaginable challenges. Within the Trenches podcast will share, heart-wrenching calls, heroic rescues, and expert interviews. This is your behind-the-scenes look at emergency dispatch, you won't want to miss a single episode. Subscribe now and start listening wherever you listen to your podcasts!
Direct download: wttpAudioPromoLong.mp3
Category:general -- posted at: 11:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 493 features Deborah, dispatch supervisor with Lakeway PD, Texas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Deborah's 9-1-1 story

  • The overwhelming experience of starting as a 911 dispatcher

  • The importance of training and support in dispatch

  • Career reflection and advice

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep493.mp3
Category:general -- posted at: 5:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 492 is a LIVE Open Mic episode that was broadcasted at the 2023 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Pulled over - "You have a cell and a pager?"

  • Smart Criminal/Dumb Criminal

  • Stealing $100+ worth of meat

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep492.mp3
Category:general -- posted at: 12:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 491 features Open Mic stories from the Imagine Listening session at the 2023 Texas Public Safety conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep491.mp3
Category:general -- posted at: 11:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 490 features #IAM911 stories from the Imagine Listening session at the 2023 Texas Public Safety conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep490.mp3
Category:general -- posted at: 6:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 489 features Audra, Public Safety Telecommunicator with St. Clair County Sheriff's Department.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Audra's 9-1-1 story

  • From health care to dispatch

  • Some calls are meant for us

  • My toys are missing

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep489.mp3
Category:general -- posted at: 10:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 488 features Brooke, Communications Officer with Saluda County Sheriff's Office, SC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brooke's 9-1-1 story

  • A literal cradle to the save

  • The first call

  • Knowing you've done all you can

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep488.mp3
Category:general -- posted at: 2:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 487 features Emily, CTO with Cobb County 911, GA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Emily's 9-1-1 story

  • A family of service

  • I fell into dispatch, literally

  • A loss and restoration of hearing

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep487.mp3
Category:general -- posted at: 3:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 486 features Deborah, Retired 9-1-1 professional out of El dorado SO, California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Deborah's 9-1-1 story

  • From fashion to service life

  • Retiring after 30 years in dispatch

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep486.mp3
Category:general -- posted at: 9:52am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 485 features Elizabeth Mills, Telecommunications Officer, Hendricks County, IN.

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Episode topics –

  • Elizabeth's 9-1-1 story

  • From rental cars to dispatch

  • First day on phones equals a tanker explosion

  • Calls that help solidify our calling to 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep485.mp3
Category:general -- posted at: 10:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 484 features Violet, former 911 dispatcher and current 911 Grant Writer.

To find out more about Violet you can visit her here - Instagram | Web

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Violet's 9-1-1 story

  • Recap at the Mini-C

  • When you are the only one in dispatch and it's going to hell

  • Eye opening dispatch research

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep484.mp3
Category:general -- posted at: 11:28am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 483 features Heather, CTO and Nugget the Peer Support Dispatcher out of Knox County 911, Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Heather's 9-1-1 story

  • From hotel management to dispatch

  • Being human in 9-1-1

  • The motivation for Nugget

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep483.mp3
Category:general -- posted at: 1:22pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 482 features Wendy, former 911 dispatcher, and a Peer Support Recovery Specialist.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Wendy's 9-1-1 story
  • Dispatching while in high school
  • Calls that stick
  • Leaving and giving back
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep482.mp3
Category:general -- posted at: 5:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 481 features Angela Johnson, former 911 dispatch supervisor and Licensed Professional Counselor, and DTBG4 speaker.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Angela's 9-1-1 story recap

  • The road to compassion fatigue (CF) education

  • Symptoms of compassion fatigue

  • Difference between CF and PTSD

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep481.mp3
Category:general -- posted at: 3:07pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 480 features Morrissa, Telecommunicator and CTO w/North Carolina State Highway Patrol.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Morrissa's 9-1-1 story

  • Early training

  • Multitask or Omnitask

  • Line of duty death

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep480.mp3
Category:general -- posted at: 12:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 479 features Congresswoman Norma Torres.

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Episode topics –

  • Clarification of the Consolidated Appropriations Act

  • Why the 9-1-1 SAVES Act is still important

  • What needs to be done to cross the finish line

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep479.mp3
Category:general -- posted at: 11:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 478 features Shae, dispatcher with Pershing County SO, Nevada.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Shae's 9-1-1 story

  • From taxes to 9-1-1

  • Early training and release

  • Remembering where you started

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep478.mp3
Category:general -- posted at: 5:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 477 features Linda, CTO w/FoxComm 911 out of Illinois.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Linda's 9-1-1 story

  • In training for 9-1-1 prior to 9-1-1

  • The moment you know your calling

  • 2022 Telecommunicator of the Year

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep477.mp3
Category:general -- posted at: 3:44pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 476 features Whitney, Deputy Director, and Trista, 9-1-1 professional, with Allegan County Central Dispatch, MI.

Sponsored by

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Episode topics –

  • The beginning of Within the Trenches
  • Trista's story in 2010
  • Whitney features episode 1
  • Where it was and where we are now
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep476.mp3
Category:general -- posted at: 12:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 475 features Sabrina, Supervisor with Hutchinson-Reno Co 911, KS.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sabrina's 9-1-1 story

  • Growing up public safety

  • From EMT to dispatch

  • Calls; how it started, how it ended

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep475.mp3
Category:general -- posted at: 10:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Bryce's 9-1-1 story

  • Setting the expectation for new hires

  • The human side of hard calls

  • The Mandalay Bay Shooting

  • Breaking Trauma

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep474.mp3
Category:general -- posted at: 3:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 473 features Kris, Communications Training Officer with NRV911 out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kris's 9-1-1 story

  • Growing up Public Safety

  • The reality of 9-1-1

  • Training the next generation

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep473.mp3
Category:general -- posted at: 11:29am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 472 features Open Mic stories from the Imagine Listening session at the 2022 NJ NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep472.mp3
Category:general -- posted at: 3:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 471 features #IAM911 stories from the Imagine Listening session at the 2022 NJ NENA conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. WHAT YOU ARE ABOUT TO LISTEN TO COULD BE A TRIGGER.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep471.mp3
Category:general -- posted at: 2:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 470 features Shannon, 9-1-1 dispatcher with Santa Clara County out of California, and Founder of Help for the Headset.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Shannon's 9-1-1 story

  • Daughter of Dispatch

  • Sharing conference education

  • Help for the Headset

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep470.mp3
Category:general -- posted at: 9:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 469 features Theresa 9-1-1 dispatcher, CTO w/Cobb Co 9-1-1, GA, and Author.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

To find out more about Theresa, her book and more, please follow the links below

Facebook | Instagram | Web | YouTube

Episode topics –

  • Theresa's 9-1-1 story

  • Serving others

  • These are my people

  • Can I call 9-1-1 NOW?

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep469.mp3
Category:general -- posted at: 8:50am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 468 features Casey Rives, Solutions Consultant, and former 9-1-1 dispatcher out of Fairfax County, VA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Casey's 9-1-1 story

  • The moment it all comes together

  • Calls that stick

  • Advice from your future self

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep468.mp3
Category:general -- posted at: 10:11am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 467 features Kevin Hazzard, former paramedic and author of "American Sirens: The incredible story of the black men who became America's First Paramedics."

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Kevin Hazzard please visit - https://www.kevinhazzard.com/

Episode topics –

  • Kevin's public safety story

  • From reporting to emergency medicine

  • The Exorcist incident

  • A brand of chaos

  • American Sirens

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep467.mp3
Category:general -- posted at: 1:14pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 466 features Open Mic stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep466.mp3
Category:general -- posted at: 11:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 465 features Jenny, Emergency Communications with Rutherford Co SO out of Tennessee, and this is a Carbyne exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jenny's 9-1-1 story

  • Daughter of Dispatch

  • Calls that stick

  • Catching the bad guy

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep465.mp3
Category:general -- posted at: 11:41am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 464 features #IAM911 stories from the Imagine Listening session at the 2022 Indiana 911 Professionals conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep464.mp3
Category:general -- posted at: 1:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 463 features Gaby, Communications Operator III, Opelika PD, AL.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –
  • Gaby's 9-1-1 story
  • Jumping in, ready for anything
  • Translating during high priority calls
  • And more
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Direct download: wttep463.mp3
Category:general -- posted at: 2:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 462 features Dru Clarke, Customer Success Manager, with Carbyne. This episode is a Carbyne exclusive Dispatcher’s Roundtable broadcast where we talked about Mental Health and Suicide Prevention.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dru's 9-1-1 story

  • Early training

  • What is 9-8-8?

  • Mental Health and Suicide Prevention

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep462.mp3
Category:general -- posted at: 12:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 461 features Veronica, Supervisor, Johnson County 9-1-1, Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

WARNING - INCLUDES AUDIO THAT MIGHT NOT BE SUITABLE FOR ALL AUDIENCES

Episode topics –

  • Veronica's 9-1-1 story

  • Early calls

  • Calls that stick

  • Mall Shooting

  • Officer crash

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep461.mp3
Category:general -- posted at: 4:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 460 features John Barney, Communications Officer with Melbourne Police Department out of Florida, and Co-Founder of Gold Line Support.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Learn more about Gold Line Support visit - LinkedIn | Web

Episode topics –

  • John's 9-1-1 story

  • From young cadet to EMT

  • Calls that stick

  • The motivation for Gold Line Support

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep460.mp3
Category:general -- posted at: 9:50am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 459 features Dina Cop, Police Dispatcher with WCCCA, Oregon. This episode is also a Media Partner Spotlight from RQI.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dina's 9-1-1 story
  • From self-employed to dispatch
  • The moment you know you're in the right place
  • A save and surprise update
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep459.mp3
Category:general -- posted at: 11:27am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 458 features Cindy Sparrow, Founder of Cindy Sparrow International and 25 year 9-1-1 frontline professional.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Cindy Sparrow International, please visit https://www.cindysparrow.com/

Episode topics –

  • Cindy's 9-1-1 story

  • How 9-1-1 gets into your blood

  • A call to remember

  • The motivation to start Cindy Sparrow International

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep458.mp3
Category:general -- posted at: 12:07pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 457 is a Dispatcher’s Roundtable episode. In round 33 my guest Sara Pagel, Functional Health Practitioner with Thin Line Consulting joins me to discuss the topic of physical response to stress and trauma.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

For more information on Thin Line Consulting, and the Phoenix Vitality App, please visit https://www.thinlineconsulting.org/

Episode topics –

  • Sara’s public safety story

  • Trauma and the body

  • The way the body keeps the score

  • Stress and its long term effects

  • How to combat this

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep457.mp3
Category:general -- posted at: 3:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 456 features Ricardo Martinez II, Creator/Host of this podcast. This is a special episode for the six year anniversary of the #IAM911 movement.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Background story of the #IAM911 movement

  • Project #IAM911

  • The social media reach

  • Imagine Listening

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep456.mp3
Category:general -- posted at: 2:19pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 455 features Holly Williams, Training Coordinator at Orange County Emergency Communications in Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Holly's 9-1-1 story
  • A history of family service
  • Early training
  • Calls that stick
  • Making a change through training
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep455.mp3
Category:general -- posted at: 4:59pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 454 is a special episode that features Kevin and Steph, creators and hosts of "Tell Us A Good Story" podcast and myself as their guest.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Listen to more of the “Tell Us A Good Story” podcast with Kevin + Steph Mason

https://kevinandsteph.com/

Episode topics –

  • Ricardo's 9-1-1 story

  • Early training

  • First call

  • Hard calls

  • the #IAM911 movement

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep454.mp3
Category:general -- posted at: 9:57am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 453 features Toby, Communications Officer at NRV911.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Toby's 9-1-1 story

  • Early training

  • Most impactful call

  • Young Professionals

  • the Tenacious Telecommunicator

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep453.mp3
Category:general -- posted at: 8:16am EDT