Within the Trenches (general)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 440 features Karl Hatton, Director at PenCom 9-1-1, and Dennis Laboy, Communications Supervisor at PenCom 9-1-1 out of Washington State. In this episode they share T-CPR save stories, and we are also joined by Julie Buckingham, Program Director with RQI (Media Partner Sponsor.)

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Episode topics –

  • RQI intro w/Julie

  • Karl's 9-1-1 story

  • Dennis's 9-1-1 story

  • T-CPR save stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep440.mp3
Category:general -- posted at: 11:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 439 is a special Open Mic Live episode that was broadcasted from NAVIGATOR 2022 with attendees of the conference sharing funny 9-1-1 stories.

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Episode topics –

  • Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Open_Mic_Live_from_NAVIGATOR_2022.mp3
Category:general -- posted at: 9:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 438 features Lt. Jessica Long, 240 Paramedic at Quad out of Ohio, and this is a Carbyne exclusive episode.

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Episode topics –

  • Jessica's 9-1-1 story

  • From corporate communications to public safety

  • Differences in dispatch and the field

  • A water rescue

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep438.mp3
Category:general -- posted at: 8:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 437 features Open Mic stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.  

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Episode topics – 

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep437.mp3
Category:general -- posted at: 9:25am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 436 features #IAM911 stories that were shared during an Imagine Listening session at the 2022 Texas Public Safety Conference.

WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep436.mp3
Category:general -- posted at: 10:14pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 435 features Angela, Licensed Professional Counselor working with first responders and trauma, and dispatcher of 18 years.

Episode topics –

  • Angela's 9-1-1 story

  • From the field to dispatch

  • Compassion fatigue

  • Giving back to dispatch

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep435.mp3
Category:general -- posted at: 9:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 434 features a special Open Mic Live session from the Texas Public Safety Conference. I was joined by Crystal and Terri and we had an amazing time.

Sponsored by

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Episode topics –

  • Men in beast mode

  • #SweetPotatoFace

  • Maxi skirt mishaps

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep434.mp3
Category:general -- posted at: 10:12am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 433 features Juliet, Senior Supervisor with WestComm Regional Dispatch out of Massachusetts, and is the first recipient of the Firework Scholarship awarded by 911der Women Inc. and sponsored by the 360 Dispatcher and Within the Trenches Media.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

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Episode topics –

  • Juliet's 9-1-1 story

  • A calling to public safety at a young age

  • From EMT to Dispatch

  • A promise to a caller

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep433.mp3
Category:general -- posted at: 10:52am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.

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Episode topics –

  • Valerie's 9-1-1 story

  • Pulled toward the path of Public Safety

  • 9-1-1 tech from then to now

  • Making a difference with every call

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep432.mp3
Category:general -- posted at: 12:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 431 features Amanda, Communications Technician with Stark County out of Ohio and this is a Carbyne exclusive episode.

Sponsored by

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Episode topics –

  • Amanda's 9-1-1 story

  • Falling in love with dispatch

  • Calls that stick

  • The need for debriefings and a save

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep431.mp3
Category:general -- posted at: 10:23am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 430 features Lee Ann Magoski, Director of Emergency Communications, Monterrey County, California.

Sponsored by

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Episode topics –

  • Lee Ann's 9-1-1 story

  • From explorer cadet to dispatch

  • Taking calls on day 1

  • Inspired to make change in public safety

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep430.mp3
Category:general -- posted at: 4:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 429 features Monica Kirk, Supervising Public Safety Dispatcher, San Jose Fire Department, California.

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Episode topics –

  • Monica's 9-1-1 story

  • A surprise application

  • From wedding coordinator to dispatch

  • Others see us even when we don't

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep429.mp3
Category:general -- posted at: 2:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 428 features Wendy Hummell, retired detective, podcast host and creator of Guns & Yoga.

Sponsored by

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More Information -

Wendy Hummell - Web

Guns & Yoga Podcast - Podbean

Episode topics –

  • Wendy's 9-1-1 story

  • Early training

  • From Agent to Detective

  • A change in health and wellness

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep428.mp3
Category:general -- posted at: 1:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 427 features Melanie Neal, Executive Director with Guilford Metro 9-1-1 out of NC.

Sponsored by

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Episode topics –

  • Melanie's 9-1-1 story

  • From the SO to dispatch

  • The loss of a family

  • Reclassification and beyond

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep427.mp3
Category:general -- posted at: 12:20pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 426 features Veronica Neal, Partner Development Representative with Virtual Academy.

Sponsored by

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Episode topics –

  • Veronica's 9-1-1 story

  • From coffee to dispatch

  • An 18 wheeler crash & a homicide suspect

  • A serial bomber

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep426.mp3
Category:general -- posted at: 9:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

Sponsored by

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Episode topics –

  • An Emergency Landing

  • Who do we turn to when we need help

  • Removing our headphones to hear

  • Landing safely, together

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep425.mp3
Category:general -- posted at: 4:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 424 features Lauren Sisler, ESPN Sportscaster, and Inspirational Speaker.

Sponsored by

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Episode topics –

  • Lauren's story

  • Losing her parents at 18

  • The power and will to move forward

  • When life comes full circle

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep424.mp3
Category:general -- posted at: 3:35pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 423 features Keely, Executive Director with Mountain Valley Communications Center, NJ.

Sponsored by

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Episode topics –

  • Keely's 9-1-1 story

  • Challenged accepted

  • Firm training

  • Debriefings and recognition

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep423.mp3
Category:general -- posted at: 4:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.

Sponsored by

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Episode topics –

  • Rachel's 9-1-1 story

  • Advanced training from the womb

  • A public safety family

  • The importance of Intrado's ECRC

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep422.mp3
Category:general -- posted at: 1:19pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS.

Sponsored by

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Episode topics –

  • Jennifer's 9-1-1 story

  • Early training

  • Understanding what dispatcher's go through

  • From dispatch to Industry Partner

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep421.mp3
Category:general -- posted at: 12:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 420 is a live Open Mic broadcast with stories shared by the audience and those who attended the 2021 MPSTC. 

Sponsored by

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Episode topics –

  • Open Mic/funny 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Within_the_Trenches_Ep_420_-_Open_Mic_Live.mp3
Category:general -- posted at: 9:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 419 features #IAM911 stories from an Imagine Listening session at the 2021 Michigan Public Safety Telecommunications Conference back in October. WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep419.mp3
Category:general -- posted at: 6:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 418 features Jamie, Deputy Director at Stephens County 9-1-1 in Georgia.

Sponsored by

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Episode topics –

  • Jamie's 9-1-1 Story

  • Early training

  • From Supervisor to Deputy Director

  • The impact of being an empath

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep418.mp3
Category:general -- posted at: 10:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.

Sponsored by

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Episode topics –

  • Erin's 9-1-1 Story

  • Early training

  • From Frontline to Operations Manager

  • IAED Dispatcher of the Year

  • Knowing when to ask for help

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep417.mp3
Category:general -- posted at: 12:10pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 416 features Tyler, former dispatcher out of Minneapolis 9-1-1.

Sponsored by

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Episode topics –

  • Tyler's 9-1-1 Story

  • Early training

  • Working multiple public safety disciplines

  • Working during the 2020 protests & riots

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep416.mp3
Category:general -- posted at: 2:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 415 features Christa Poyorena, Dispatcher at Genesee County 9-1-1, MI.

Sponsored by

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Episode topics –

  • Christa's 9-1-1 Story

  • Early training

  • Calls that change you

  • A callers final plea

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep415.mp3
Category:general -- posted at: 10:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 414 features Tim Prugh, Retired Dispatch, South Bend City and St. Joe County.

Sponsored by

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Episode topics –

  • Tim's 9-1-1 Story

  • Early training

  • Hearing loss in dispatch

  • What to look out for

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep414.mp3
Category:general -- posted at: 2:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 413 features Julie Buckingham, Program Director with RQI.

Sponsored by

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Episode topics –

  • Julie's 9-1-1 Story

  • Ride along shoot out

  • Training and feeling comfortable

  • The continued practice of CPR

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep413.mp3
Category:general -- posted at: 4:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 412 features Madison, Kayte, Kendra, and Shelby of Ada County Sheriff's Office, Boise, Idaho and West Valley.

Sponsored by

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Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Madison's 9-1-1 Story

  • Kayte's 9-1-1 Story

  • Kendra's 9-1-1 Story

  • Shelby's 9-1-1 Story

  • ARVP Program

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep412.mp3
Category:general -- posted at: 9:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 411 features Roxy, Director at Lyon County 9-1-1 out of Kansas and this is a Carbyne exclusive episode.

Sponsored by

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The Past and Future of 9-1-1 - Written by Roxy Van Gundy

Episode topics –

  • The Past and Future of 9-1-1

  • 9-1-1 is still not available everywhere

  • The importance of Real-Time Location

  • Embracing new technology

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep411.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 410 features a panel of 9-1-1 professionals as they share stories of the power of video to 9-1-1. This is a Carbyne exclusive episode.

Sponsored by

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Episode topics –

  • 9-1-1 professional panel discusses the power of video to 9-1-1 through real-life situations and saves from their centers.

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep410.mp3
Category:general -- posted at: 1:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 409 features Sara Pagel, former 9-1-1 dispatcher, and Functional Health Practitioner with Thin Line Consulting.

Sponsored by

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Episode topics –

  • Sara's 9-1-1 story

  • The good and bad of training

  • Line of duty death

  • From dispatch to Thin Line Consulting

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep409.mp3
Category:general -- posted at: 5:04pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 408 features Kallie, Communication Officer, Training, and TAC Assistant with New Madrid PD, Missouri.

Sponsored by

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Episode topics –

  • Kallie's 9-1-1 story

  • Growing up 9-1-1 w/mom

  • A call that made an impact from the inside

  • How our experiences can help others in training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep408.mp3
Category:general -- posted at: 4:51pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company.

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Episode topics –

  • What's new with Leslie

  • What's new with Doug

  • 9-1-1 Technology

  • How reactions to situations in dispatch can impact others

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep407.mp3
Category:general -- posted at: 4:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 406 features Hilary, Dispatch Shift Supervisor, Rockport/Aransas Co. 9-1-1, TX.

Sponsored by

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Episode topics –

  • Hilary's 9-1-1 story

  • Early calls

  • An active shooter

  • Taking on the challenge of 9-1-1 & learning

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep406.mp3
Category:general -- posted at: 12:28pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 405 features Sierra, Senior Regional Communications Officer, Idaho State Police and this episode was recorded live at the 2021 NENA conference.

Sponsored by

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Episode topics –

  • Sierra's 9-1-1 story

  • In dispatch with mom

  • A ride along at 13

  • A love for the job

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep405.mp3
Category:general -- posted at: 1:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 404 features Jessica, 9-1-1 Dispatcher, Marshall County 9-1-1, Kentucky.

Sponsored by

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Episode topics –

  • Jessica's 9-1-1 story

  • Early calls

  • A new perspective

  • Triggers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep404.mp3
Category:general -- posted at: 10:19am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 403 features Jacob, Lead Dispatcher, IT, Carter County 9-1-1, TN.

Make sure to check out FatguyzBBQ on YouTube https://www.youtube.com/channel/UC24K1umgTlPQLQzSs3-DEEA 

Sponsored by

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Episode topics –

  • Jacob's 9-1-1 story

  • An early love for dispatch

  • BBQ & doing something outside of 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep403.mp3
Category:general -- posted at: 1:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 402 features Vickie, Lead Public Safety Dispatcher, Banning PD out of California.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Vickie's 9-1-1 story

  • Early Public Safety as an Explorer

  • Hard calls & Training

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep402.mp3
Category:general -- posted at: 11:31am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 401 features Gary, 9-1-1 Coordinator and Training Officer at Warren County Communications Center, New Jersey.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Gary's 9-1-1 story

  • Catching that 9-1-1 bug

  • The call that breaks

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep401.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 400 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NENA conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep400.mp3
Category:general -- posted at: 9:04am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 399 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NENA conference. WARNING - IF YOU HAVE PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Carbyne - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep399.mp3
Category:general -- posted at: 9:24am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 398 features Open Mic stories from Imagine Listening and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep398.mp3
Category:general -- posted at: 11:30am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 397 features stories from the #IAM911 movement and this episode was recorded live at the 2021 NAVIGATOR conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep397.mp3
Category:general -- posted at: 7:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 396 features Mandy, Communications Director, Richland County Sheriff's Office, IL.
 
Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –
 
Mandy's 9-1-1 story
From Dispatch to Communications Director
What it takes
And more
 
As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.
Direct download: wttep396.mp3
Category:general -- posted at: 4:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 395 features Lindsay and Theresa, 9-1-1 Professionals at Watertown PD, South Dakota.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Lindsay's 9-1-1 story

  • Theresa's 9-1-1 story

  • I'll show you

  • Teamwork

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep395.mp3
Category:general -- posted at: 3:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 394 features Ryan, emergency communications officer and EMDQ - Idaho State Communications Center.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Ryan's 9-1-1 story

  • From video games to surveillance

  • A cardiac arrest at a conference

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep394.mp3
Category:general -- posted at: 2:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 393 features Christy Warren, Retired Firefighter and creator/host of The Firefighter Deconstructed Podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Fire Fighter Deconstructed Podcast - Facebook | Twitter | Web

Episode topics –

  • Christy's Public Safety Story

  • From med school to EMT

  • The switch to Fire

  • Christy's PTSD story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep393.mp3
Category:general -- posted at: 5:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 392 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Sometimes you need a voice

  • Blue Toyota Tercel

  • 4th of July Baby

  • The newspaper

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep392.mp3
Category:general -- posted at: 9:22am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 391 features Kathryn, Shift Supervisor with Baldwin County 9-1-1, Alabama.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kathryn's 9-1-1 story

  • Early training

  • Kathryn's first cardiac arrest

  • Knowing when to ask for help

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep391.mp3
Category:general -- posted at: 6:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 390 features Open Mic stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep390.mp3
Category:general -- posted at: 1:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 389 features #IAM911 stories shared for Imagine Listening during Dare to be Great 3.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep389.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 388 features Ricardo Martinez, creator/host of the podcast.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The waitress

  • Stranger Triggers

  • Textbook CPR

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep388.mp3
Category:general -- posted at: 11:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 387 features a preview of Dare to be Great 3 and a reflection on the first two virtual conferences.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • DTBG3 Preview & Reflection

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: Within_the_Trenches_Ep_387.mp3
Category:general -- posted at: 2:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Jeff's 9-1-1 story

  • Early training

  • Communicating with child caller

  • When a call is meant for you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep386.mp3
Category:general -- posted at: 3:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 385 features the Power of Storytelling from the 2021 VA NENA/APCO conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • It's a blessing

  • The #IAM911 Movement

  • Project IAM911

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep385.mp3
Category:general -- posted at: 5:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kelly's 9-1-1 story

  • Early training

  • A cardiac arrest for the first call

  • Building a connection with callers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep384.mp3
Category:general -- posted at: 4:32pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 383 features funny 9-1-1 stories from Open Mic that were shared during an Imagine Listening session at the 2021 Be the Difference conference.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep383.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 382 features stories from the #IAM911 movement that were shared during an Imagine Listening session at the 2021 Be the Difference conference. WARNING - IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK. THE STORIES YOU ARE ABOUT TO HEAR ARE ALL TRUE AND COME FROM THE DISPATCHERS WHO LIVED THEM.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep382.mp3
Category:general -- posted at: 7:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 381 features Brett Wrenn, Customer Success Manager at Carbyne.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brett's 9-1-1 story

  • Early training

  • The impact of our calls

  • Technology and 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep381.mp3
Category:general -- posted at: 4:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 380 features Edie DeVilbiss, Shape Good Habits (former dispatcher out of Colorado.)

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Edie's 9-1-1 story

  • Early training

  • A call to serve

  • Shape Good Habits

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep380.mp3
Category:general -- posted at: 5:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 379 features Joni Harvey, Michigan State 9-1-1 Administrator and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Joni’s 9-1-1 story

  • 9-1-1 hits home

  • A rare thank you

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep379.mp3
Category:general -- posted at: 7:56am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 378 features Donald Clark, Systems Administrator, Monterey Co. Emergency Communications, CA and this is a RapidDeploy exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Donald’s 9-1-1 story

  • When the call drops

  • Technology, 9-1-1, and a global pandemic

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep378.mp3
Category:general -- posted at: 12:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 377 features Captain Kevin Haight, Idaho State Police.

Special thanks to INdigital and RapidDeploy

Episode topics –

Kevin's 9-1-1 story

  • Growing up Public Safety

  • Early training

  • Reclassification/Thesis

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep377.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 376 features Adam Timm, Head of Change Management at RapidDeploy.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Recap with Adam

  • Stress and Resilience

  • NPSTW2021

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep376.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 375 features Kaitlin Jordan, law enforcement dispatcher, and public education specialist, Charleston County Consolidated 9-1-1, SC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kaitlin's 9-1-1 story

  • In pursuit of the job

  • Early training

  • The importance of public education

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep375.mp3
Category:general -- posted at: 10:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 374 features Charlie Cullen, Technical Services Director for the UCSF Police Department, CA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Charlie's 9-1-1 story
  • Early training
  • Calls that stick
  • 9-1-1 tech of old to present
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep374.mp3
Category:general -- posted at: 12:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 373 features Monique, Deputy Director, Cheyenne County Emergency Communications, Nebraska.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Monique's 9-1-1 story

  • Early dispatch fears

  • Training and moving up

  • An impact story

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep373.mp3
Category:general -- posted at: 4:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 372 features Dawn, 9-1-1 Lead Dispatcher with Davis County, Utah, and Instructor with the Denise Amber Lee Foundation.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Dawn's 9-1-1 story

  • Interview dispatchers as a child who wanted to be a dispatch

  • Trials of home life

  • Training for a greater good

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep372.mp3
Category:general -- posted at: 4:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 371 features Karen Carlson, PSAP Product Manager, NICE Public Safety.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Karen's 9-1-1 story

  • Early days in dispatch

  • 9-1-1 tech, then and now

  • Becoming an Industry Partner

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep371.mp3
Category:general -- posted at: 12:54pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 370 features Dr. Stephanie Conn, Psychologist at First Responder Psychology, Author of Increasing Resilience in Police & Emergency Personnel.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about Dr. Stephanie Conn and get a copy of her book head over and check it out! https://firstresponderpsychology.com/

Episode topics –

  • Stephanie's 9-1-1 story

  • Coming from an LEO family

  • From public safety to Psychology

  • STS vs Burnout

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep370.mp3
Category:general -- posted at: 2:39pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 369 features funny and outrageous 9-1-1 stories from an Open Mic session.

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep369.mp3
Category:general -- posted at: 8:46am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 368 features #IAM911 stories from a virtual Imagine Listening session.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep368.mp3
Category:general -- posted at: 11:43am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 367 features Rob McMullen, Director at Knox county 9-1-1 out of Indiana.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • A different direction

  • Rob's transition

  • The bounce back

  • Technology and COVID

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep367.mp3
Category:general -- posted at: 7:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 366 features Chris, Field Engineer, with INdigital and dispatcher with Blount County 911 out of Alabama. This is an INdigital exclusive for February.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Chris's 9-1-1 story

  • Calls that stick

  • A 9-1-1 tech change over 22 years

  • Finding the humor in 9-1-1 calls

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep366.mp3
Category:general -- posted at: 4:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 365 features Laura, National Training & Coordinating Manager at St. John Ambulance out of New Zealand.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Laura's 9-1-1 story

  • The advancement of emergency services technology

  • Molding the next generation through training and experience

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep365.mp3
Category:general -- posted at: 8:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 364 features Gail Karas, Director of Fulton County 9-1-1, out of Indiana and this is an INdigital exclusive episode.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Gail's 9-1-1 story

  • A father's inspiration

  • The impact of calls and how they shape us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep364.mp3
Category:general -- posted at: 3:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 363 features Janelle, Emergency Services Dispatcher, Oak Creek Police Department out of Wisconsin.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Janelle's 9-1-1 story

  • Early training

  • The importance of debriefings

  • Scholarships, opportunity, and writing

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep363.mp3
Category:general -- posted at: 10:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 362 features Daniel Sundahl, Firefighter, Paramedic, Artist (DanSun Photo Art) and Keynote Speaker.

https://www.dansunphotos.com/

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Daniel's Public Safety story
  • An early love for public safety
  • Possessed
  • Therapy through art
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep362.mp3
Category:general -- posted at: 5:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 361 features Michael Sugrue, Retired Police Sergeant, Former Air Force Captain, and Mental Health Advocate.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Michael's Public Safety story

  • An early love for public safety

  • From the military to law enforcement

  • The call that changed an outlook on dispatch and what they deal with

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep361.mp3
Category:general -- posted at: 12:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 360 features Monica, Dispatch Supervisor and Trainer, Harvey County Emergency Communications, Kansas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Monica's 9-1-1 story

  • Old school training

  • Training for the greater good

  • The wonders of 9-1-1 technology

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep360.mp3
Category:general -- posted at: 7:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 359 features Holly Peacock, Alabama Service Manager with INdigital.

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Episode topics –

  • Holly's 9-1-1 story

  • There and back again, a 9-1-1 tale

  • Goodbye dispatch, hello Industry Partner

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep359.mp3
Category:general -- posted at: 4:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 358 features Senator, Cheryl Kagan, District 17 State of Maryland and Chair of the Maryland NG911 Commission.

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Episode topics –

  • An intro to Senator Cheryl Kagan

  • A dive into 9-1-1

  • The triumph of the Maryland NG911 Commission

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep358.mp3
Category:general -- posted at: 10:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 357 features Joe McCarville, Owner/Instructor at 911 Gold Line Training.

911 Gold Line Training - Facebook | Twitter | Web

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Episode topics –

  • Recap - Joe's 9-1-1 story

  • Working DERECHO - Inland Hurricane

  • DISC Assessment

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep357.mp3
Category:general -- posted at: 1:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 356 features Brittany, CTO with Charleston County Consolidated 9-1-1 Center out of South Carolina.

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Episode topics –

  • Brittany's 9-1-1 story

  • Early training

  • The loss of hearing

  • Gold stars

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep356.mp3
Category:general -- posted at: 5:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 355 features Jacque & Josi, 9-1-1 dispatchers, with Mat-Com in Wasilla, Alaska and part of ABC's hit show, "Emergency Call."

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Episode topics –

  • Jacque's 9-1-1 story

  • Josi's 9-1-1 story

  • Early training/calls

  • Calls that stick

  • Emergency Call recap

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep355.mp3
Category:general -- posted at: 4:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 354 features Samantha, Emergency Communications Officer 2, Cobb County 9-1-1, GA and the 2020 WTT Continuing Education Scholarship recipient.

Sponsored by

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Episode topics –

  • Samantha's 9-1-1 story

  • From the bank to public safety

  • Calls that stick

  • An article read from 911derWomen - "Bigger than the bias: being a person of color in 911"

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep354.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 353 features Brian, Public Safety SME, Datamark GIS.

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Episode topics –

  • Brian's 9-1-1 story

  • Early public safety through the Explorer Program

  • Calls that stick

  • From dispatch to Industry Partner

  • IPSTA conference session

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep353.mp3
Category:general -- posted at: 3:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 352 features Dan Wright, Deputy Director, Baldwin County 9-1-1, AL. 

Sponsored by

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Episode topics –

  • Recap of Dan's appearance back in 2013 on episode 8

  • Dan's 9-1-1 story

  • Hurricane Sally

  • TERT response

  • Self-care

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com

Direct download: wttep352.mp3
Category:general -- posted at: 4:32pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 351 features Hank Hunt, President of the Kari Hunt Foundation. This episode is Hank's presentation from the Dare to be Great - Fall Virtual Conference and it's a story of heartbreak and triumph. 

Thank you to Hank and Dj for allowing me to share their story and presentation.

Sponsored by

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Episode topics –

  • A daughter's call goes unanswered
  • Early life for Kari and the family
  • A marriage goes sour
  • A coward runs
  • I tried to call 9-1-1 and it didn't work
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep351.mp3
Category:general -- posted at: 2:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 350 features Mike, Systems Infrastructure Specialist with INdigital.

Sponsored by

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Episode topics –

  • Mike's 9-1-1 story

  • From dispatching at home to the fire department at 16

  • Enter EMT at 18

  • The evolution of 9-1-1

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep350.mp3
Category:general -- posted at: 9:34am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 349 features Molly, ESTA ambulance call taker, Melbourne, Australia.

Sponsored by

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Episode topics –

  • Molly's 0-0-0 story

  • Jumping into the profession during COVID-19

  • High priority calls within the first hour of taking calls

  • Advice to those getting into the profession

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep349.mp3
Category:general -- posted at: 5:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 348 features the Open Mic Live stories shared during the Response2020 Imagine Listening session.

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Open Mic Live stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep348.mp3
Category:general -- posted at: 1:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 347 features the #IAM911 stories shared during the Response2020 Imagine Listening session.

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep347Final.mp3
Category:general -- posted at: 5:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 346 features Luz, 9-1-1 Dispatcher out of Southern California and Founder of Dispatch Wellness. 

Sponsored by

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Episode topics –      

  • Luz's 9-1-1 story

  • A compelling interest in dispatch through records

  • Early training

  • Dispatch and Yoga

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep346.mp3
Category:general -- posted at: 8:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 345 features Roxy, Director, Lyon County Emergency Communications Center. 

Sponsored by

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Episode topics –      

  • Roxy's 9-1-1 story

  • Early training

  • Dispatching in Alaska

  • An explosion

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep345.mp3
Category:general -- posted at: 3:37pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 344 features Ryan, Systems Administrator at Gallatin County, KY and this is an INdigital exclusive. 

Sponsored by

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Episode topics –      

  • Ryan's 9-1-1 story

  • Early training

  • Calls that stick

  • MEVO & the future of 9-1-1

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep344.mp3
Category:general -- posted at: 4:59pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA. 

Sponsored by

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Episode topics –      

  • Anne's 9-1-1 story

  • Early training

  • Translating multiple languages during a 9-1-1 call

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep343.mp3
Category:general -- posted at: 4:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 342 is the second part to the Imagine Listening session, called, "Open Mic" and features the stories that highlight the lighter side of 9-1-1. Thank you to everyone who attended, shared stories, and who were there for each other. 

Sponsored by

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RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • Open Mic Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep342.mp3
Category:general -- posted at: 9:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 341 features the stories of those who attended the first virtual Imagine Listening session. Not only was it a success, but it was held on National #IAM911 Day. 

***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, YOU ARE LISTENING AT YOUR OWN RISK.*** The stories you are about to hear are all true and come from the dispatchers who live them. Thank you to everyone who attended, shared stories, and were there for each other. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • #IAM911 Stories   

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep341.mp3
Category:general -- posted at: 8:43am EDT