Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely.

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Episode topics –

• The struggle to find comfort in silence after years of constant noise

• How triggers and overstimulation from dispatch can follow you into daily life

• The importance of finding new coping mechanisms and routines post-dispatch

• Managing feelings of isolation, anxiety, and secondary trauma

• The ongoing need for conversation, support, and mental health awareness in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.

Episode topics –

• How Nadine accidentally started her public safety career after moving from New York to Texas

• Surprises and challenges faced on the first days as a dispatcher

• The realities of dispatcher training, including tough early calls and adapting to new environments

• The impact of critical incidents, coping with tough calls, and the value of taking time to process trauma

• Why mentorship and sharing experiences matter in building strong dispatcher teams

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 652 features a Series Finale of the Most Important Seconds broadcast.

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Episode topics –

• Recap of the season and connection to Allegheny General Hospital in Pittsburgh

• The challenges and realities of technology outages in emergency departments and dispatch

• Bridging the gap: importance of analog skills and cross-generational teamwork

• Candid discussions about mental health and self-care for first responders and medical staff

• Reflections on integrated safety networks and the future of emergency communication systems

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 651 features a Most Important Seconds broadcast.

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Episode topics –

• Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance

• Firsthand stories and humor from emergency response professionals on high-intensity nights like the 4th of July

• The impact of technology (and tech failures) in dispatch and the ER, and how critical information flows in emergencies

• Insights on teamwork, burnout, and the importance of supporting each other in high-stress professions

• Real talk about mental health, sharing experiences, and finding balance in the world of public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.

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Episode topics –

• Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators Week

• Firsthand stories and the power of sharing personal experiences in public safety

• Behind-the-scenes look at center celebrations, creativity, and dispatch center culture

• A memorable, unexpected 911 call story that keeps everyone guessing

• Community giveaways, leadership training opportunities, and industry thank-yous from special guests

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"

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Episode topics –

• The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin

• Dark realities dispatchers face, including high-stress incidents like officer-involved shootings and domestic calls

• Stories illustrating the fragility and unpredictability of life as heard through 911 calls

• Uplifting and rewarding outcomes, from lives saved during crises to heartfelt caller gratitude

• Why sharing these powerful stories benefits dispatchers and the public, with resources for ongoing support and education

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.

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The 911 Chaplain Initiative - Web

Episode topics –

• Brandy Powell’s path from growing up with a police officer father to becoming a 911 dispatcher and chaplain

• The emotional impact of critical calls and finding closure as a dispatcher

• How humor, empathy, and community help dispatchers handle career challenges

• The creation and growth of the 911 Chaplain Initiative and its national academy

• Opportunities to get involved, upcoming training academies, and how to connect with the initiative

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.

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Episode topics –

• How Ashley got into public safety and her rapid onboarding experience.

• The challenges and surprises of being a new 911 dispatcher.

• The emotional impact of emergency calls and handling stress on the job.

• Ashley's life-saving CPR call and recognition from the community.

• The importance of peer support, closure, and emotional support animals in dispatch centers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.

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Episode topics –

• How Autumn got started in public safety and her motivation behind the career

• The intense first calls, including challenging suicide and CPR emergencies

• Coping with emotional stress and the importance of mental health support in dispatch centers

• Autumn’s unforgettable baby delivery call on Valentine’s Day and earning her stork pin

• Advice for new dispatchers about training, confidence, and handling tough calls

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.

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Episode topics –

• Behind-the-scenes look at the 911 leadership and mental health training events at the Mayan Ranch

• The importance of breaking the ice and building real connections among first responders

• Honest talk about fear, vulnerability, and the obstacles that hold us back—plus how to move forward

• Inspiring stories about personal and professional transformation from the ranch experience

• Details on upcoming events, ways to get involved, and where to find more resources for dispatchers and leaders

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.

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Episode topics –

• Breakdown of the importance and impact of the 911 Goes to Washington conference.

• Updates on the Enhancing First Response Act and the push to reclassify 911 dispatchers as first responders.

• Inspiring words from Roxy Van Gundy emphasizing that every dispatcher’s voice matters, no matter where they come from.

• Recognition of Congresswoman Norma Torres, a former 911 professional, and her ongoing advocacy for emergency communications.

• Behind-the-scenes perspectives on meeting representatives, engaging in legislative efforts, and what it’s like at a national public safety gathering with James.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.

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Episode topics –

• Behind-the-scenes of a special HBO Max event honoring first responders and showcasing "The Pit"

• Real-world challenges of outages in 911 centers and hospitals, and how new tech is making a difference

• The impact of AI and interoperability in public safety, saving precious seconds and supporting understaffed teams

• Candid experiences from career dispatchers, EMTs, and product innovators in the emergency services field

• How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 642 features Alora, director at Unacoi 911 out Tennessee.

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Episode topics –

• How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher

• The reality of short dispatcher training and surviving the critical early days on the job

• Experiences handling traumatic and life-changing emergency calls

• Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community

• The story of Stella, the dispatch center’s emotional support dog, and the positive effect on team morale

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional

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Episode topics –

• Gina’s journey from a law enforcement family to a career in dispatch and RapidSOS

• Training challenges and early calls that shaped her perspective

• Emotional toll and mental health strategies for dispatchers

• Memorable stories—both comical and intense—that highlight the dispatch experience

• The shift to RapidSOS, technology’s role in saving lives, and advice for new dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 640 features Shannon, a 911 professional out of Virginia.

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Episode topics –

• Dispatchers’ experiences handling severe winter weather and long shifts

• Shannon’s unique journey into dispatch and her approach to training new recruits

• Emotional challenges and the importance of closure after difficult emergency calls

• The viral “trash panda” (raccoon) liquor store incident and how it unfolded from the dispatch perspective

• Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 639 features Hannah, a 911 professional out of Florida.

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RapidSOS - Facebook | LinkedIn | X | Web

• Hannah's unconventional entry into public safety and her first intense sit-along experience

• The unique stresses, training, and teamwork required in a high-volume, multi-position dispatch center

• Memorable and unusual emergency calls—including a runaway monkey and a man-on-fire incident

• The mental health impact of dispatch work and ways to seek support and closure

• Small but meaningful moments where dispatchers make a difference, like teaching someone to tie a tie in a crisis

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special episode highlighting a recent project experience with Business Insider for their Insider YouTube channel entitled, “How 911 Dispatchers Actually Work.”

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• Preview of Ricardo’s appearance on Business Insider’s Insider channel

• Real-life 911 calls and memorable dispatcher moments

• The challenges of multitasking and triaging calls under pressure

• The emotional impact and lasting memories from the job

• Advocacy for 911 professionals and why their stories matter

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan.

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• Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor.

• Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center.

• The importance of teamwork, communication, and positive culture within dispatch centers.

• Emotional highlights from real emergency calls and how dispatchers support each other through critical moments.

• Powerful story of a lifesaving dispatch call coming full circle years later.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 636 features Carolyn, a 911 professional out of Texas.

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RapidSOS - Facebook | LinkedIn | X | Web

• Carolyn’s unexpected start in public safety and her early experiences in dispatch.

• The significance and emotional impact of receiving the Guiding Light Award.

• Memorable calls and moments that shaped Carolyn’s career and perspective.

• Major shifts in technology over the last three decades, including AI and real-time crime centers.

• Advice for new dispatchers and the importance of mental health and giving grace in the profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special New Year’s Eve episode of Within the Trenches, where I share deeply personal and unforgettable stories from the past.

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• Milestones and growth of the Within the Trenches podcast, including over 2.4 million downloads and international reach

• Ricardo’s holiday adventures and family stories, from running the Rocky Steps to visiting Centralia, PA

• Behind-the-scenes tales of working New Year’s Eve shifts as a dispatcher, including humorous and challenging calls

• Personal experiences taking emergency calls involving friends, family, and even his own house

• A heartfelt tribute to Ricardo’s Uncle Emmett and reflections on the importance of family, connection, and living life without regrets

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.

Join me for a special holiday episode of Within the Trenches, where I share deeply personal and unforgettable stories from Christmases past.

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RapidSOS - Facebook | LinkedIn | X | Web

• An unforgettable family break-in during the holidays and how it shaped Ricardo’s outlook on safety

• The emotional impact of reuniting with past events through old dispatch records

• Funny and touching family moments, including a classic gift reveal mishap

• Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

• How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

• An unforgettable family break-in during the holidays and how it shaped Ricardo’s outlook on safety

• The emotional impact of reuniting with past events through old dispatch records

• Funny and touching family moments, including a classic gift reveal mishap

• Sharing the legendary "Santa BOL" live on the radio and its lasting effect on the community

• How dispatchers stay resilient, create joy, and support each other during the toughest times

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 633 features Meagan, a 911 professional out of Kansas.

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• How Meagan was inspired by her family's legacy in public safety and shifted from loss prevention to dispatch.

• The challenges and learning curves facing new dispatchers, including handling overwhelming noise and high-stress situations.

• First-hand accounts of critical incidents: from supporting officers during pursuits to dangerous situations.

• The importance of mental health, peer support, and coping mechanisms in dispatch, including emotional support animals.

• The impact of teamwork, support systems, and recognizing the wins within a tough and demanding career.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 632 features Hope, a 911 director with New Hanover County 911 out of NC.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• First-hand accounts of Hope’s early days as a young dispatcher and her baptism by fire

• The unique demands and life-or-death challenges of working in rural, small-town dispatch centers

• The critical impact of effective training, team culture, and mentorship in 911 centers

• Raw, emotional stories from major incidents, including the devastating effects of Hurricane Helene

• Lessons in leadership, mental health support, and advice for anyone entering or staying in emergency communications

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 631 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• What dispatchers might say if sarcasm was allowed on 911 calls

• The surprising reality behind common (and not-so-emergency) 911 calls

• Dispatchers’ picks for their ultimate theme songs while putting on the headset

• Hilarious slip-ups like accidentally saying "I love you" to callers

• The must-have snacks and dream dispatch chair features every dispatcher deserves

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The critical role of RapidSOS technology in saving lives and responding to emergencies.

• The emotional impact of high-stress calls, including life-saving successes and tragic outcomes.

• Reenactments and media attention: what it's really like to have cameras in your face after a crisis.

• The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work.

• Building strong relationships with field responders and the realities of teamwork in life-or-death situations.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.

Episode topics –

• Anthony’s path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch

• The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons

• Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses

• How burnout, compassion, and teamwork shape dispatchers over time

• Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan.

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Episode topics –

• The nerve-wracking experience of being filmed for a special project at Cass County Central Dispatch and Edwardsburg Fire Department

• How Janie and Nate each found their way into dispatch and their early training struggles

• Their personal accounts of memorable first calls and surprising moments on the job

• Detailed breakdown of a life-saving crash detection incident and rapid response teamwork

• The emotional reunion between dispatchers and the accident survivor, and reflections on how dispatch changes lives

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC).

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Tipi’s journey from high school aspirations to Chief of Staff at the Office of Unified Communications

• Early experiences and powerful calls that shaped her public safety career

• Major differences in call types and procedures between Amtrak and Montgomery County dispatch

• The impact of ECC workplace culture on retention and employee wellness

• Actionable strategies and real examples to improve morale and build positive ECC environments

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 626 features Jim Schmidt, father of Gabby Petito, first responder, and secretary of the Gabby Petito Foundation. This is a special crossover episode with the Safety Gap podcast where I was a guest co-host with Karin Marquez, Chief Public Safety Brand Officer with RapidSOS.

Learn more about the Gabby Petito Foundation and find resources at https://gabbypetitofoundation.org. If you or someone you know is experiencing domestic violence, call 1-800-799-SAFE or text START to 88788 for help.

Learn more about the Safety Gap podcast from RapidSOS at rapidsos.com

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Jim Schmidt’s 25-year journey in public safety, including his experience as a dispatcher, EMT, firefighter, and instructor.

• The Petito family’s decision to turn tragedy into advocacy by founding the Gabby Petito Foundation.

• Gaps in first responder and dispatcher training when it comes to recognizing subtle signs of domestic violence.

• How technology and cross-agency collaboration can improve outcomes for survivors.

• Actionable advice for both first responders and the public to identify, intervene, and support those affected by domestic violence.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 625 features Phillip Daniels, a 911 Administrator, and Deputy Chief of Desoto Parish Sheriff's Office in Louisiana.

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Episode topics –

• How Philip transitioned from working in an alligator farm to a lasting career in public safety

• The challenges and surprises faced when moving from patrol to dispatch

• Stories of real-life trauma, resilience, and the importance of mental wellness for first responders

• The pivotal impact of dispatcher support and peer connections during difficult calls

• Insights into the ongoing battle for 911 dispatcher reclassification and recognition in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 624 features Victoria, a 911 professional out of Texas.

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Episode topics –

• Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies

• Victoria’s journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident

• The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role

• Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance

• The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 623 features Mandi, a 911 professional out of Texas.

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Episode topics –

• Mandi’s journey from a small Texas town to nearly 25 years in public safety, including jumping into dispatch right out of high school

• The challenges of moving from a tiny agency to a much larger city call center

• Honest discussion about early on-the-job “training” and the growth that comes from hard calls

• Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel

• Why professional growth, stepping out of your comfort zone, and connecting with others in the industry really matter

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.

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Episode topics –

• Jennifer’s first ever experience at a national public safety conference and her takeaways

• The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)

• Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID

• Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget

• Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 621 features Brianna, a 911 professional out of Pennsylvania.

Episode topics –

• Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career

• Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls

• Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality

• The evolving culture around wellness and mental health in 911 dispatch

• Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

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Episode topics –

• The realities and challenges of starting a career in 911 dispatch decades ago

• How conference networking and volunteering can impact your career and growth

• The drastic changes in technology from paper logs to AI-assisted call management

• The importance of mental health support and culture change in emergency communications

• Memorable, high-impact calls and advice for those entering or working in the dispatch profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

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Episode topics –

• Charles' path from chef and EMT to emergency dispatcher

• Translating soft skills and multitasking from the kitchen to the comms center

• The intensity and training required to handle life-and-death calls

• Handling emotional impact, tough calls, and support systems in dispatch

• Key advice for new dispatchers and lessons learned from five years in the trenches

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

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Episode topics –

• How Morgan’s early experiences shaped her passion for EMS and dispatch

• The realities of dispatcher training, including unforgettable first calls

• The importance of mentorship and building a supportive team culture

• Dealing with trauma, burnout, and staying resilient in public safety

• Advice for future dispatchers and changing the culture for the next generation

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

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Episode topics –

• Transitioning from the car business to emergency dispatch after a personal tragedy

• Navigating the overwhelm and training process as a complete newcomer

• First experiences on the dispatch floor, from multi-screen chaos to working holidays

• The realities of call volume, multitasking, and unexpected emotional calls

• Support systems and honest discussions about mental health and closure for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

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Episode topics –

• Why Texas heat makes summer calls to 911 so unpredictable

• What it’s really like starting a dispatch career with zero experience

• How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

• The mental and emotional hurdles that come with helping people on their worst days

• Advice every new dispatcher should hear about surviving—and thriving—in the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 615 features Chief Manoushagian of NWECC in Texas.

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Episode topics –

• Chief Manoushagian’s start in public safety as a dispatcher and his early struggles

• The transition from dispatch to police officer and the impact of military service

• Learning from failure and the importance of resilience in emergency communications

• Building stronger relationships and understanding between dispatchers and field officers

• Advice on leadership, authenticity, and staying true to yourself in law enforcement

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

• The history and eerie reputation of the Chagrin Valley Dispatch complex

• Karla’s accidental entry into public safety and how her hairstylist background helps on the job

• True stories from Karla’s early days at a single-seat dispatch center, including high-pressure calls and department challenges

• Navigating career growth, overcoming fears, and the shift to regional dispatching

• Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

• Jen’s path from criminal justice student to finding a lasting career in dispatch.

• The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

• Real stories about adapting to regionalized dispatch operations and handling high-stress situations.

• Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.

• Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

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Episode topics –

• Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

• The biggest challenges and lessons of 911 call taker training

• How previous customer service experience prepped Lani for high-stress calls

• Personal stories from the front lines, including handling officer emergencies and emotional calls

• The importance of support, mentorship, and mental health resources for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emma’s deep-rooted family history in law enforcement and public safety

• Honest reflections on the challenges and unique support of being raised in a first responder household

• Transitioning from a paramedic dream to a career in dispatch due to unexpected health issues

• Navigating the hiring, orientation, and training process at the Henderson County Sheriff’s Office

• Advice for newcomers and personal takeaways after ten months behind the headset

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.

• The intense learning curve and initial shocks of her early days on the job.

• The importance of empathy, intuition, and the “human connection” in crisis situations.

• Changes in training culture, mental health support, and why peer support matters more than ever.

• Ginny’s best advice for new dispatchers and her reflections on what she wishes she’d known at the start.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

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Episode topics –

• How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

• Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in.

• The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally.

• Powerful stories from Tiffany’s first year as a dispatcher, including calls that left a lasting emotional mark.

• The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily’s unique work schedule and the infamous Dupont shift explained

• Her journey from retail to public safety and what drew her to dispatch

• The importance of support systems both at home and in the workplace

• Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies

• How dispatch changes you, coping mechanisms, and advice for newcomers in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Michelle stumbled into dispatch work during college and why it stuck with her

• The impact of working high-stress 911 calls and handling traumatic incidents

• Balancing personal wellness with the demands of public safety and learning to set boundaries

• The evolution of peer support and mental health resources for dispatchers over the years

• What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

• Desiree’s journey from curious high school grad to experienced 911 dispatcher

• The intimidating and unique environment of a dispatch center

• Handling tough calls, including life-or-death moments and emotional aftermath

• How public safety work changes you as a person—both toughening and teaching compassion

• Desiree’s advice to her younger self about resilience and standing strong in the face of adversity

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

• The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

• Emotional impact and coping with difficult calls, especially those involving children

• The importance of peer support and teamwork within dispatch centers

• Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily's journey from a business management job during COVID to becoming a 911 dispatcher

• The challenges and surprises of training and taking her first emergency calls

• High-intensity moments, including chases and memorable calls that stick with her

• The emotional toll—and fulfillment—of working in emergency communications

• Advice Emily would give to her past self and why she can’t imagine doing anything else

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

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Episode topics –

• Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff

• The excitement, challenge, and camaraderie that fuels a career in public safety

• Memorable and impactful calls that shaped his career

• The vital role dispatchers play on the front lines of emergency response

• Sheriff Griffin’s straightforward advice to those starting out in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 602 features Hunter, a 911 Professional out of South Carolina.

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Episode topics –

• Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

• The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset

• Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health

• Insights into training, working with small teams, and adapting to the high demands of dispatch centers

• The importance of personal growth, finding balance outside of work, and advice for those new to public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

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Episode topics –

• How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

• What it's really like to walk into a dispatch center for the first time and train as a new hire

• The critical role of de-escalation and giving lifesaving instructions over the phone

• Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls

• Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

• The origins of Within the Trenches and Ricardo’s dispatch career

• Memorable stories and calls that shaped the podcast

• Behind-the-scenes of launching the podcast and early challenges with audio and content

• The evolution of the show, including the #IAM911 movement and Imagine Listening

• What’s next for the podcast and how the community can get involved

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

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Episode topics –

• Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher

• Handling overwhelming call volumes and life-or-death situations during Hurricane Helene

• The emotional impact of difficult calls and the importance of peer support and self-care

• Adapting to chaos, including technology breakdowns and working without contact from family

• Moments of hope: community support, the power of kind words, and the road to recovery

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC .

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Episode topics –

• Stephanie's 18 years of experience in public safety.

• The unprecedented challenges of Hurricane Helene in Henderson County.

• The difficulties faced by 911 dispatchers, including increased call volume and lack of resources.

• The emotional toll on public safety workers as they tried to help their community.

• Positive outcomes and improved camaraderie among the team post-crisis.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications.

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Episode topics –

• Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16.

• The transition from EMS to corrections and eventually into dispatch.

• Importance of good training and support system for new hires in dispatch.

• Discussions on how public safety professions can affect personal relationships and parenting.

• The significance of talking about mental health and wellness in this profession.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 596 features Chase, a 911 professional out of Ohio.

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Episode topics –

• Introduction to Chase's unexpected entry into the public safety field.

• Challenges of being a 19-year-old working alone in a jail.

• Chase's transition from aspiring police officer to passionate dispatcher.

• The significance of having a strong support system in 911 dispatch.

• Reflections on how the profession impacts personal growth and emotional resilience.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 595 features Daylan, a center manager at Brazoria County, TX.

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Episode topics –

• Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.

• The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience.

• Her experiences with domestic violence calls and the importance of empathy in 911 dispatching.

• The intersection of career growth and personal faith, and how it has guided Daylan's journey.

• Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

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Episode topics –

• AK's transition from law enforcement to becoming a wellness specialist.

• The critical moments in law enforcement that shaped her journey.

• The importance of mental health resources and recognizing burnout.

• AK's current work in coaching, speaking, and spreading awareness about wellness.

• Her debut book, "Beat the Burnout," and its impact on frontline workers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.

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Episode topics –

• Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter

• The emotional challenges and support systems in place for dispatchers handling traumatic calls

• Insightful anecdotes from ride-alongs and unexpected 911 call situations

• How dispatchers decompress and manage stress with personal coping strategies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.

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Episode topics –

• The impact of different shift hours on dispatchers' personal lives.

• The importance of community programs like the CARE team in supporting frequent callers.

• How previous careers in public service prepared Maddie and Casey for dispatch work.

• Navigating the lack of closure and dealing with emergency calls.

• The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC.

Episode topics –

• Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits.

• Understand the evolving culture in 911 centers and the importance of a supportive work environment.

• Hear about Courtnie's journey into public safety and the experiences that have shaped her career.

• Learn about impactful calls and how they influence dispatchers' growth and resilience.

• Explore the significance of mental health awareness and the changing dynamics in the field.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California.

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Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Proceeds go to their wellness team.

Purchase here - SR911 Rocket Scientist’s T-shirt

Episode topics –

• Kasey Young's journey and 17 years of public safety experience

• Transitioning a crisis-laden center into a thriving 911 dispatch system

• The cultural shifts and changes undertaken at Stanislaus Regional 911

• The recent public hearing incident and its impact on dispatchers

• Advocacy for reclassification and recognition of 911 professionals

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.

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Episode topics –

• Early influences on Ryan and his brother Tyler's interest in public safety

• The role of family support when facing the challenges of a first responder career

• Ryans' moving recount of his experiences with his late wife, Kayla

• The overwhelming support from the community during Kayla's illness and after her passing

• Valuable advice for families of first responders on offering support and understanding

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.

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Episode topics –

• Angela's introduction to the dispatch field and the unexpected surprises along the way

• The importance of mental health and wellness for dispatchers

• Angela's experiences with medical calls and their emotional impact

• Advice to new hires on maintaining mental health and seeking support

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 587 features Shana, a 911 Professional out of Massachusetts.

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Episode topics –

• Transitioning from a towing company dispatcher to 911 dispatcher

• Facing the emotional challenges and responsibilities of the job

• Handling a traumatic personal experience while on duty

• The significance of mental health and self-care in high-stress professions

• The role of community and support in overcoming personal and professional hurdles

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .

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Episode topics –

• Jenny’s journey from being an EMT to a 911 dispatcher

• Navigating the challenges of training and early calls

• The impact of the COVID-19 pandemic on her dispatch work

• Dealing with intense and emotional 911 calls

• Her transformative experience at a professional development ranch

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.

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Episode topics –

• Challenges and surprises of starting in public safety

• Donna's transformative experience at a unique leadership training event

• Early career stories, including memorable calls and interactions

• The impact and bond of working in a small county sheriff's office

• Reflections and advice for those starting their journey in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

• The importance of networking in public safety

• The memorable transition from an EMT to a 911 dispatcher

• A harrowing call involving an allergic reaction and quick police response

• The lasting impact of the job on personal life and mental health

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.

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Episode topics –

• The initial surprises and challenges of being a fresh 911 dispatcher

• Transitioning from customer service to public safety

• Memorable and intense calls within her first weeks

• Advice for those considering a career in dispatch

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.

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Episode topics –

• Desmond talks about his unexpected entry into 911 dispatching

• The challenges and changes in the hiring and training process over the past 10 years

• Memorable and impactful calls Desmond has handled

• The importance of community and peer support in 911 services

• Desmond reflects on what he's learned and how the profession has shaped him

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 581 features Emily, a CTO at Cobb County 911 out of GA.

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Episode topics –

• Emily's initial reluctance to disclose her hearing aids and how she overcame it

• The importance of supportive colleagues and genuine leadership

• Emily's emotional experience with using hearing aids for the first time

• Significance of addressing personal and mental health challenges in the workplace

• Strategies for better self-care and maintaining a healthy work-life balance

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.

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Find out more about the Thin Gold Line Foundation - Web

Episode topics –

• Jason’s traumatic first call and its long-lasting impacts

• Coping with critical incidents and lack of immediate support

• Kathy and Jason’s journey through severe health challenges and misdiagnoses

• The founding of the Thin Gold Line Foundation to aid dispatchers

• Advocacy for recognizing dispatchers as first responders and improving mental health resources

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinnamon Reiheld, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, and myself, Ricardo. This session was part of the Dare to be Great virtual event that took place from December 9 through 13th, 2024.

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Episode topics –

• Strategies for maintaining identity and support post-dispatch service

• Emotional and psychological impacts of transitioning out of dispatch roles

• Rethinking traditional practices and fostering inclusivity in social gatherings

• Importance of community and connectivity among current and former 911 workers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA. 

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Episode topics –

• Kate's emergency response experience and the evolution of technology

• Emotional toll of dispatch work and Kate's background with Homeland Security

• Importance of understanding personal strengths and finding the right role

• Kate's transition to Cobb County 911 and her motivation driven by past tragedies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA. 

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Episode topics –

• Real-life experiences from Kysheem’s first emergency calls

• Comparison of phone and radio roles in emergency communications

• Detailed overview of the extensive training process for dispatchers

• Importance of staying composed and understanding subtle communication cues in 911

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA. 

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Episode topics –

• The emotional impact of losing a colleague and the role of peer support

• The reality versus perception of emergency calls

• The use of dark humor in coping with job-related stress

• The importance of teamwork and shared understanding among colleagues

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 575 features Theresa, a CTO at Cobb County 911 out of GA. 

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Episode topics –

• Theresa shares her innovative community outreach using reptiles to engage the public

• The importance of understanding personality types in communication and teamwork

• Unique dispatch operations using reindeer names during the holiday season

• Information on how you can participate in educational and humorous emergency service presentations

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA. 

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Episode topics –

• Lindsey's transition from EMS to fire rescue and then to police dispatch

• Differences in protocols and communication styles between fire, EMS, and police departments

• Intense relief and euphoria from successfully resolving challenging calls

• Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA. 

Episode topics –

• Jazmine’s journey from aspiring police officer to systems analyst

• The importance of training and multitasking in dispatch roles

• Handling emotional and high-stakes 911 calls

• Advancements in dispatch technology, including location accuracy and video capabilities

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada. 

Episode topics –

• Suzanne's first robbery call and diverse experience in emergency dispatch

• Different shift patterns and their impacts on her well-being

• Personal challenges and the significance of mental health care

• A memorable industrial fire call leading to a PTSD diagnosis

• Career transitions, coaching work, and resilience in first responders

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 571 is an Open Mic session recorded in North Carolina. The stories come from all over the state.

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Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 570 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. 

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Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 569 is an Open Mic session recorded in Washington DC during the NAVIGATOR conference. The stories come from all over the country.

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Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 568 is an Imagine Listening session recorded at the 2024 NAVIGATOR conference in Washington DC. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. 

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Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 567 is an Open Mic session recorded in North Carolina. The stories come from all over the state.

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Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 566 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 565 is an Open Mic session recorded in North Carolina.

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Episode topics –

• Open Mic (funny & outrageous) stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 564 is an Imagine Listening session recorded at Burke County 911 in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan. 

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Episode topics –

• Struggles with the emotional toll of being a dispatcher and bringing work home

• The decision to step down from dispatch and feelings of guilt

• Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations

• Emotional experiences handling extreme calls, including shootings and a house explosion

• Advice for current and former dispatchers on managing emotions and transitioning out of the profession

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast. 

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Episode topics –

• The powerful "Imagine Listening" sessions and their evolution into a podcast and book series

• The impactful #IAM911 movement and its role in peer support and public education

• Ricardo's personal journey and inspiration behind his work

• Special performance by Bailey Johnson and insights on the 911 dispatch experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 561 features Elizabeth, an author, and a retired 911 professional. 

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Episode topics –

• The emotional toll of handling traumatic calls

• The role of peer support and stress management in her department

• Challenges of working with outdated technology in the 1990s dispatch center

• Transitioning from work to retirement and pursuing creative projects

• The importance of seeking culturally competent mental health support

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts. 

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Episode topics –

• Brandon recounts a severe car accident that resulted in a challenging recovery

• The transition from security to public safety and what drew him to 911 dispatch

• Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents

• The impact of mental health on dispatchers and the importance of seeking therapy

• Reflections on the deep connections formed in dispatch and the fulfillment of helping others

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah. 

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Episode topics –

• Julie's transition from nursing school to a career in law enforcement and dispatching

• The unique traits and skillset required for the demanding role of a 911 professional

• Navigating the challenges of the COVID-19 pandemic and its impact on the work culture

• The importance of effective leadership, training programs, and a positive work environment

• Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 558 features Robin, the owner of CrisisIQ. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Robin's unique journey from communications to becoming a trainer and supervisor in dispatch

• The innovative training techniques she developed and implemented at her agency

• An emotionally challenging first call and the importance of caller management

• Robin's advice on the significance of work-life balance and avoiding burnout

• Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby

• The struggles of translating and dealing with medical and fire emergencies

• Navigating the complexities of revealing their identities while handling calls

• Marlene's transition to working in public safety and her initial challenges

• The importance of managing stress and maintaining passion for the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado. 

Episode topics –

• Joey's path to joining the public safety field and his personal connection to 911 dispatching

• The emotional and professional challenges faced during initial training and first emergency calls

• The unique structure and supportive culture at Aurora 911, including professional development roles

• Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine

• Advice for new dispatchers on trusting the process and overcoming self-doubt

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Tyler's emotional performance and conversation about Kari's law

• Corinne's reflections on her eye-opening ranch experience

• Joe Serio's insights on personal growth and facing challenges

• Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs

• Juliet's journey from shy dispatcher to confident public speaker and marathon runner

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.