Within the Trenches (general)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 336 features Ernie, a law enforcement officer out of San Antonio, Texas and is part of the subject of an HBO documentary entitled Ernie & Joe: Crisis Cops.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more please visit
https://ernieandjoethefilm.com/ 

Episode topics –      

  • Ernie's public safety story 

  • Early love for the badge 

  • Becoming a mental health advocate

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep336.mp3
Category:general -- posted at: 8:16am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 335 features Terri, Retired Supervising Public Safety Dispatcher out of Placer County Sheriff’s Office out of California and Co-Owner of the IXII Group. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

To learn more about the IXII Group visit
https://ixiigroup.com/

Episode topics –      

  • Terri's 9-1-1 story 
  • Harsh early training 
  • Translating on a whim during a ride along 
  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep335.mp3
Category:general -- posted at: 1:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 334 features an announcement that I have been teasing since around the end of June 2020. This episode reveals the next chapter. It's an episode you do not want to miss. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • History of Within the Trenches podcast

  • The end

  • New beginnings

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep334.mp3
Category:general -- posted at: 4:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 333 features James, 9-1-1 Communications Officer with an agency in South Jersey.   

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –      

  • James's 9-1-1 story 

  • From explorer to Dispatcher 

  • Burn out/recovery 

  • And more    

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep333.mp3
Category:general -- posted at: 9:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 332 features Kimberly, dispatcher with Carilion PD out of Virginia.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

Episode topics –    

  • Kimberly's 9-1-1 story

  • Wendy's parking lot birth

  • A chance meeting

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep332.mp3
Category:general -- posted at: 5:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 331 features Joe Serio, President at the 360 Dispatcher. In this episode we talk about fear and how overcoming fear and realizing that the biggest obstacle is right in the mirror.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

RapidDeploy - Facebook | LinkedIn | Twitter | Web

For more information on Joe Serio please follow the link below

The 360 Dispatcher - https://360dispatcher.com/

Episode topics –    

  • Joe's Public Safety story

  • Overcoming Fear

  • When your biggest obstacle is you

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep331.mp3
Category:general -- posted at: 2:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 330 features Rosa Ramos, ENP, CMCP, Manager with Alameda County Regional Emergency Communications Center out of California.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –    

  • Rosa's 9-1-1 story

  • Early calls

  • Championing your cause

  • Reclassification in California

  • And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep330.mp3
Category:general -- posted at: 3:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 329 features Sara Weston, Senior Project Consultant with 911 Authority and Founder of the 911WonderWomen.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Visit 911derwomen.com to learn more!  

Episode topics –    

Recap of episode 277
Remembering Wendy Day
The birth of the 911derWomen group
The 1 year birthday
And more  

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep329.mp3
Category:general -- posted at: 4:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 328 features Tyrell Morris, Executive Director with Orleans Parish Communication District, Louisiana.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –  

  • Tyrell's 9-1-1 story

  • Early training

  • Facing COVID-19

  • How to #SHOWUP

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep328.mp3
Category:general -- posted at: 4:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Air medical. It’s something I have never done but imagine sending them out, assisting with the landing zone and hope that the patient is located. Episode 327 features Anna, Air Medical Flight Coordinator, Pafford EMS, Air 1 Division out of Mississippi. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Anna's 9-1-1 story

  • Early training

  • Air Medical procedures

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep327.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 326 features Amber, Public Safety Telecommunicator with Warren County Communications out of New Jersey. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Amber's 9-1-1 story
  • Early training
  • Infant CPR
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep326.mp3
Category:general -- posted at: 3:01pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 325 features funny Open Mic stories of those who attended the 2020 Georgia Emergency Communications conference. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep325.mp3
Category:general -- posted at: 4:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 324 features the #IAM911 stories of those who attended the 2020 GECC conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep324.mp3
Category:general -- posted at: 12:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 323 features Jill, Training and Recruitment specialist, and Amy, Communications Officer III, with Forsyth 9-1-1 and this episode was recorded live from the Georgia Emergency Communications Conference.   

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jill’s 9-1-1 story

  • Amy’s 9-1-1 story

  • Early training

  • When 9-1-1 hits home

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep323.mp3
Category:general -- posted at: 2:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 322 features Tony Harrison, President of Public Safety Group and this episode was recorded live from the Georgia Emergency Communications Conference. In this episode Tony shares his 9-1-1 story and reflects on what happened as a supervisor during the Oklahoma City Bombing.    

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Tony’s 9-1-1 story

  • OKC Bombing Audio

  • Lessons learned

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep322.mp3
Category:general -- posted at: 10:32am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 321 features Jim Lake, Director for Charleston County Consolidated 9-1-1 Center in South Carolina. In this episode we visit the future of 9-1-1 and the Bunny Slipper Project.  

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jim’s 9-1-1 story

  • Dispatching from home as a kid

  • The Bunny Slipper Project

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep321.mp3
Category:general -- posted at: 11:17am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California. 

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Halcyon’s 9-1-1 story

  • Calls that stick

  • A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep320.mp3
Category:general -- posted at: 8:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 319 features Stacy, public safety dispatch supervisor, with Shascom 9-1-1. This episode was recorded at the 2020 CalNENA conference in California. Below you will find pictures that Stacy took during the Carr fire incident.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Calls that stick

  • The Carr fire incident

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep319.mp3
Category:general -- posted at: 1:03pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 318 features funny Open Mic stories of those who attended the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep318.mp3
Category:general -- posted at: 11:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 317 features the #IAM911 stories of those who attended the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep317.mp3
Category:general -- posted at: 4:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 316 features funny Open Mic stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep316.mp3
Category:general -- posted at: 2:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 315 features the #IAM911 stories of those who attended the Industry Leaders Forum at the 2020 CalNENA conference. ***WARNING - IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK.***

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep315.mp3
Category:general -- posted at: 5:43pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 314 features Stacy, Chief of Emergency Communications, with Manatee County Department of Public Safety, and Brooks, VP of GIS at RapidDeploy. In this episode we visit Next Generation 9-1-1, dispatch stories, and the importance of not only GIS for routing calls but how developing software for 9-1-1 can be impacted by a line of code.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Stacy’s 9-1-1 story

  • Brook's journey into 9-1-1

  • The importance of GIS (Geographic Information System) in routing calls and location accuracy

  • Developing software in 9-1-1 and the importance of coding at 100%

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep314.mp3
Category:general -- posted at: 10:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 313 features Director Karima Holmes with the Office of Unified Communications. In this episode we talk about Karima’s journey from dispatch to Director and what it takes to bridge the gap between dispatch and multiple agencies. It’s an episode you do not want to miss.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Karima’s 9-1-1 story

  • Bridging the gap between dispatch and multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep313.mp3
Category:general -- posted at: 5:38pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 312 features three 9-1-1 professionals of the Office of Unified Communications (DC911.) In this episode I spoke with Jettia, Calltaker, Greg, EMS/Fire dispatcher, and Mike, Law Enforcement dispatcher and they not only share their 9-1-1 experience but the unique challenges that come with a large center commanding many agencies.

Sponsored by RapidDeploy - Facebook | LinkedIn | Twitter | Web

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jettia’s 9-1-1 story

  • Greg’s 9-1-1 story

  • Mike’s 9-1-1 story

  • Unique challenges between multiple agencies

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep312.mp3
Category:general -- posted at: 10:05am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 311 features Leah, Executive Director with the Alabama 9-1-1 Board, Sara, Senior Consultant with 911Authority, and Megan, Dispatch supervisor at Decatur County Communications and the first recipient of the Wendy Day Memorial Scholarship.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap of what has been going on with the 911derwomen group

  • Empowering women through the Wendy Day Memorial Scholarship

  • Megan’s 9-1-1 story

  • and much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep311.mp3
Category:general -- posted at: 4:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 310 features Congresswoman Norma Torres who represents California’s 35th District. In this episode we recap what has been going on since we last spoke, the status of the 911SAVES Act, and much more!

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A recap and update from our last episode

  • The status of the 911SAVES Act

  • The Congresswoman’s thoughts on state and county reclassification

  • A call to action

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep310.mp3
Category:general -- posted at: 10:44am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute’s 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy’s moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • A trip back to Tracy’s first award in 5th grade

  • Challenges & struggles in public safety as the lone female in some cases

  • That moment, right before receiving her award in DC

  • The future of women in 9-1-1, leading the way

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep309.mp3
Category:general -- posted at: 2:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 308 features Olivia Mead, Founder & CEO of Yoga for First Responders. In this episode Olivia shares her love, drive, and inspiration for yoga, and how she and her organization are changing the lives of those in public safety.

YFFR - Facebook | Twitter | Instagram | Web | YouTube

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Growing up with yoga through her father

  • A journey of practice and discovery

  • Building mental toughness & emotional adaptability

  • A personal #IAM911 story

  • Exploring yoga for 9-1-1 call takers and dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep308.mp3
Category:general -- posted at: 2:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 307 features Paula, 9-1-1 dispatcher with Muskogee County EMS out of Oklahoma. In this episode Paula shares her 9-1-1 story along with a raw post on social media after a traumatic call she took.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Paula’s 9-1-1 story

  • From a server at Chili’s to dispatch

  • A raw post on social media that hit home for those in public safety

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep307.mp3
Category:general -- posted at: 9:37am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 306 features Jim Brown, retired 9-1-1 dispatcher and reclassification advocate. In this episode Jim shares stories from his days in dispatch, an officer involved shooting that he will never forget, and he shares his work on reclassification in the state of West Virginia.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Jim’s 9-1-1 story

  • Transitions and technology from the 70’s & 80’s to now

  • The call that left Jim practically crawling to his car

  • Reclassification in WV, county-by-county

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep306.mp3
Category:general -- posted at: 6:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 305 features Nicole, Training and Administrative Supervisor with Chelsea Emergency Management and Communications. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Nicole’s 9-1-1 story

  • The Boston Marathon Bombing

  • The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep305.mp3
Category:general -- posted at: 11:49am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 304 features Monica Million, President of NENA. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • The importance of NENA SBP & CIF

  • 9-1-1 around the world

  • International 9-1-1 Coalition

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep304.mp3
Category:general -- posted at: 10:17am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 303 features Leah, Executive Director of the Alabama 9-1-1 Board. This episode was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Leah’s 9-1-1 story

  • An unforgettable first 9-1-1 call

  • From dispatch to Executive Director of Alabama

  • 911der Women and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep303.mp3
Category:general -- posted at: 9:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • April’s transition from INdigital to NENA

  • April’s new role responsibilities and how it relates to dispatch

  • How YOU can make a difference in 9-1-1

  • Stress, Wellness, & Resiliency: A NENA Critical Issues Forum

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep302.mp3
Category:general -- posted at: 2:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.

Supported by INdigital

Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web

Episode topics –

  • Pat and Edna’s 9-1-1 story

  • Starting out at the same time

  • The change in 9-1-1 technology

  • Dispatcher of the Year Award

  • Calls that stick

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep301.mp3
Category:general -- posted at: 2:52pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. This is the final episode of 2019 and we are going out with a bang. Episode 300 was recorded at the 2019 IPSTA Conference. This episode is known as an Open Mic session and it features funny and outrageous 9-1-1 stories and experiences. I want to thank everyone who attended the session and for doing the job you do. Thank you!

Supported by INdigital

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep300.mp3
Category:general -- posted at: 8:08am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 299 was recorded at the 2019 IPSTA Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Illinois.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep299.mp3
Category:general -- posted at: 3:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 298 was recorded at the 2019 Texas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Texas.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep298.mp3
Category:general -- posted at: 5:14pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff’s Office.

Supported by INdigital

Episode topics –

  • Shantal’s 9-1-1 story

  • The difficulty of next of kin notifications

  • The change in 9-1-1 technology over 22 years

  • Building relationships between co-workers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep297.mp3
Category:general -- posted at: 9:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch.

Supported by INdigital

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep296.mp3
Category:general -- posted at: 5:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep295.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

  • Dawn’s 9-1-1 story

  • Early training

  • A trip through time in 9-1-1 technology

  • The good calls that stick

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep294.mp3
Category:general -- posted at: 2:47pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

  • Catherine’s 9-1-1 story

  • Early training

  • From one side of public safety to dispatch

  • When the caller is the killer
  • Calls that stick

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep293.mp3
Category:general -- posted at: 4:11pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Carlton’s journey into public safety IT

  • What could happen when a call fails to deliver

  • Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep292.mp3
Category:general -- posted at: 3:54pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee.

Canines for Christ - Facebook | Web

Contact Ron at inchristalone2004@comcast.net

Supported by INdigital

Episode topics –

  • History of Canines for Christ

  • Ron’s part as a Chaplain and handler

  • Molly’s duty as a therapy dog

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep291.mp3
Category:general -- posted at: 2:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Lesley’s 9-1-1 story

  • Calls that stick with you

  • Dale Earnhardt Jr. incident

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep290.mp3
Category:general -- posted at: 9:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Morgan’s 9-1-1 story

  • Inspiration through dispatch stories

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep289.mp3
Category:general -- posted at: 11:23am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Paige’s 9-1-1 story

  • Heather’s 9-1-1 story

  • When trainers make a difference

  • Calls that stick with you

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep288.mp3
Category:general -- posted at: 3:18pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado.

Supported by INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • Giving birth over the phone

  • How do we make this job more of a career?

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep287.mp3
Category:general -- posted at: 1:52pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep286.mp3
Category:general -- posted at: 2:54pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep285.mp3
Category:general -- posted at: 4:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep284.mp3
Category:general -- posted at: 4:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep283.mp3
Category:general -- posted at: 10:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep282.mp3
Category:general -- posted at: 12:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep281.mp3
Category:general -- posted at: 12:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage.

Supported by INdigital

Episode topics –

  • Gina’s 9-1-1 story

  • How Juan became a Medical Interpreter

  • Medical translation birth call

  • 9-1-1 audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep280.mp3
Category:general -- posted at: 3:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts.

Supported by INdigital

Episode topics –

  • Jason’s 9-1-1 story

  • Mic clicks for better or worse

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep279.mp3
Category:general -- posted at: 1:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.

Supported by INdigital

Episode topics –

  • Behind the mic - Stories from the Trenches

  • 6 year anniversary of my last shift in dispatch

  • Final radio transmission

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep278.mp3
Category:general -- posted at: 4:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web

For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group.

Presented by NENA

Supported by INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • An introduction to Wendy Day

  • Empowering the women of 9-1-1

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep277.mp3
Category:general -- posted at: 9:44am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • James’s 9-1-1 story

  • A hard lesson in giving out calls over the radio without reading it first

  • 9-1-1 audio

  • Dispatch radio mistakes

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep276.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep275.mp3
Category:general -- posted at: 3:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep274.mp3
Category:general -- posted at: 10:07am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Early 90’s when our house was broken into and our run for safety

  • Two weeks later - attempted break-in while we were at home

  • Girl screaming for help after car crash

  • 2 year old yelling for help in the middle of the night

  • Guardian angel

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep273.mp3
Category:general -- posted at: 3:36pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Tina’s 9-1-1 story

  • Calls that stick

    • Suicide call

    • Assisted a 7 year old do CPR on their father who had overdosed

    • Sex trafficking of a 15 year old that escaped and was saved

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep272.mp3
Category:general -- posted at: 2:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Jordan’s 9-1-1 story

  • Scholarship win & conference experience

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep271.mp3
Category:general -- posted at: 3:28pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS.

This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • An overview of RapidSOS

  • What’s new

  • RapidSOS Save - Prince William County

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep270.mp3
Category:general -- posted at: 12:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Steve’s 9-1-1 story

  • the loss of a loved one and the inspiration to change public safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep269.mp3
Category:general -- posted at: 2:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 268 features Mike, Communications Supervisor for an emergency center in Northern California.

Supported by: INdigital

Episode topics –

  • Mike’s 9-1-1 story

  • Visiting dispatch as a kid and how it made an impact on him

  • Early calls and what we learn from them

  • Calls that stick - 9-1-1 audio

  • Tubbs fire

  • The loss of a loved one

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep268.mp3
Category:general -- posted at: 8:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 267 features Melissa, 9-1-1 Director at the Roswell Police Department out of Georgia.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Her first call & dark humor, a way to move forward after a hard call

  • Peer support

  • The Georgia Association of Women in Public Safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep267.mp3
Category:general -- posted at: 7:57am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 266 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Melissa, dispatcher with Birmingham Police Department.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Transitioning from the field to dispatch

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep266.mp3
Category:general -- posted at: 7:14am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon.

Supported by: INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • Young Hero Award story

  • Frances’s 9-1-1 story

  • Bringing back and sharing conference knowledge

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep265.mp3
Category:general -- posted at: 6:58am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep264.mp3
Category:general -- posted at: 2:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 263 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep263.mp3
Category:general -- posted at: 2:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 262 takes a look back at where the podcast on the national stage started. From humble beginnings to what it is today.

Supported by: INdigital

Episode topics –

  • Reflecting on where it all began

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep262.mp3
Category:general -- posted at: 9:20am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 261 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep261.mp3
Category:general -- posted at: 3:23pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 260 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep260.mp3
Category:general -- posted at: 1:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Emily’s 9-1-1 story

  • Erika’s 9-1-1 story

  • Attitude in the Comm Center and improving that attitude

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep259.mp3
Category:general -- posted at: 9:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Kris’s 9-1-1 story

  • 30+ years experience and still going strong

  • Managing PTSD and sharing to help others

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep258.mp3
Category:general -- posted at: 11:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Diana’s 9-1-1 story

  • Calls that stick

  • A health scare and the triumph of a half marathon

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep257.mp3
Category:general -- posted at: 10:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • From drawing houses to 9-1-1 professional

  • The experience of helping a caller bring new life into the world

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep256.mp3
Category:general -- posted at: 4:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime.

This is an episode you do not want to miss!

The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap of Adam Timm’s travels

  • New book

  • Dispatch centers with no overtime

  • How do we change how 9-1-1 is viewed?

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep255.mp3
Category:general -- posted at: 3:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap from the Denise Amber Lee Foundation to RapidDeploy

  • The loss of his wife and the power of the public safety family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep254.mp3
Category:general -- posted at: 1:10pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Funny dispatch and open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep253.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep252.mp3
Category:general -- posted at: 3:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue. 

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web

Episode topics –

  • Lily’s 9-1-1 story

  • Lori’s 9-1-1 story

  • VTCTA - Dispatch Program

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep251.mp3
Category:general -- posted at: 5:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Megan’s 9-1-1 story

  • Triple homicide

  • Training and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep250.mp3
Category:general -- posted at: 10:59am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Leslie’s 9-1-1 story

  • A recap with Doug

  • How calls take a toll on us

  • Training and ethics

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep249.mp3
Category:general -- posted at: 11:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 248 was recorded at the 2019 Texas Public Safety Conference. This episode features Matt, Instructor with the Denise Amber Lee Foundation and it highlights Matt’s 9-1-1 story from Illinois to Las Vegas, his work with the Denise Amber Lee Foundation and what it was like in his center during 1 October, the Las Vegas active shooter incident.

It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Matt’s 9-1-1 story

  • The transition from working in Illinois to Las Vegas, Nevada

  • 1 October

  • Working with the Denise Amber Lee Foundation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep248.mp3
Category:general -- posted at: 8:21pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department..

Supported by: INdigital

Episode topics –

  • Daneille’s 9-1-1 story

  • Jeremy’s 9-1-1 story

  • Hurricane Harvey and its impact on dispatch during and after the storm

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep247.mp3
Category:general -- posted at: 9:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 246 was recorded at the 2019 Texas Public Safety Conference. This episode features Hank and Dj Hunt. Their story follows a journey that started after a their daughter Kari lost her life, their granddaughters call to 9-1-1 that didn’t work and a promise made to help fix that problem.

Supported by: INdigital

Episode topics –

  • The story of Kari, Kari’s Law and the Hunt family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep246.mp3
Category:general -- posted at: 3:44pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 245 was recorded at the 2019 Texas Public Safety Conference and this is Open Mic. This episode features the funny situations and phone calls that come into 9-1-1 dispatch.

Supported by: INdigital

Episode topics –

  • A live audience Open Mic session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep245.mp3
Category:general -- posted at: 1:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 244 was recorded at the 2019 Texas Public Safety Conference and features the #IAM911 stories of 9-1-1 professionals who attended the Imagine Listening session.

WARNING…THIS EPISODE CONTAINS STORIES THAT COULD CAUSE A TRIGGER. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. The following stories are all true and come from the dispatchers who live them.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • A live audience Imagine Listening session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep244.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 243 was recorded at the 2019 Texas Public Safety Conference and features Carrie and Sara, public safety dispatchers with Sugar Land Public Safety out of Texas.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Carrie’s 9-1-1 story

  • Sara’s 9-1-1 story

  • Ride along stories

  • Early 9-1-1 calls

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep243.mp3
Category:general -- posted at: 11:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 242 highlights the experience of once dispatch, always dispatch, the experience of being present during an End of Watch and a message to my friend Brian, aka Butter, aka B3 (Baker 3.)

Episode topics –

  • Coming home to my public safety family

  • The experience of an End of Watch

  • Paying respects to my friend B3

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep242.mp3
Category:general -- posted at: 4:20pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Stories from the #IAM911 movement

  • Diana’s story - The dreaded call

  • Cori’s story - My suicidal call

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep241.mp3
Category:general -- posted at: 2:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Caleb’s 9-1-1 story

  • Responding as an EMT after the destruction of a tornado in 2011

  • EF4 tornado in Lee County, Alabama on March 3, 2019

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep240.mp3
Category:general -- posted at: 1:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life.

This is an episode you do not want to miss!

Cult of Mac - Remembering Gary Allen, Apple stores’ most devoted overnight camper

911ceu.com - Web

Supported by: INdigital

Episode topics –

  • How I met Gary Allen

  • A connection that changed my life

  • Allegan County pursuit audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep239.mp3
Category:general -- posted at: 3:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse.

This is an episode you do not want to miss!

NENA - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 Goes to Washington recap

  • 9-1-1 dispatcher reclassification

  • NENA teaser announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep238.mp3
Category:general -- posted at: 2:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres.

This is an episode you do not want to miss!

FCC Commissioner Rosenworcel – Podcast | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 dispatcher reclassification

  • Ongoing support for 9-1-1 dispatchers

  • Her work with Congresswoman Norma Torres

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep237.mp3
Category:general -- posted at: 3:53pm EDT