Within the Trenches

Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher. 

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Episode topics –

  • Tyler's emotional performance and conversation about Kari's law

  • Corinne's reflections on her eye-opening ranch experience

  • Joe Serio's insights on personal growth and facing challenges

  • Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs

  • Juliet's journey from shy dispatcher to confident public speaker and marathon runner

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep555.mp3
Category:general -- posted at: 2:47pm EDT

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado. 

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Episode topics –

  • Mario's initial interest in being an EMT and the shift to 911 dispatching

  • Challenges and adrenaline rush of early days in dispatch

  • The impact of working on high-stress calls

  • Memorable and haunting calls in dispatch

  • Tips and advice for new dispatchers from Mario's six years of experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep554.mp3
Category:general -- posted at: 8:54am EDT

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado. 

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Episode topics –

  • Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher

  • The importance of being human and adaptable in the ever-evolving field of dispatching

  • Transitioning careers from dispatching to management and the associated challenges

  • Pam’s insights on the role and selection of chaplains for first responders

  • Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep553.mp3
Category:general -- posted at: 3:42pm EDT

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado. 

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Episode topics –

  • Reyna's journey into public safety and criminal justice

  • The challenges of working early morning shifts

  • Handling emotionally intense 911 calls

  • The complexity of translating emergency calls

  • Unexpected moments with family members calling in emergencies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep552.mp3
Category:general -- posted at: 6:13pm EDT

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. 

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Learn more about FirstWatch - Web

Episode topics –

  • The importance of standardized questions and procedures in dispatching.

  • Personal stories of challenging calls and their emotional impact.

  • How First Watch software aids dispatch centers by automating tasks and analyzing call data.

  • The significance of accreditation as a center of excellence in emergency dispatch.

  • Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep551.mp3
Category:general -- posted at: 4:19pm EDT

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. 

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Episode topics –

  • Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

  • The importance of staying calm and compassionate in high-pressure situations is highlighted

  • Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

  • She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

  • Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep550.mp3
Category:general -- posted at: 2:40pm EDT

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. 

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Episode topics –

  • The emotional toll of a significant 911 call that changed Jonathan's perspective

  • The importance of supportive family and coworkers in dispatch work

  • Navigating the transition between different dispatch roles

  • The intensity and unpredictability of dispatch work

  • The journey of personal growth and leaving a positive legacy in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep549.mp3
Category:general -- posted at: 12:12pm EDT

Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

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Episode topics –

  • Child's tragic passing and creation of a memorial room

  • Emotional toll of handling a call about a deceased 13-year-old

  • Saving a 17-day-old baby who wasn't breathing

  • Encountering a hysterical caller after a suicide attempt

  • Dealing with the trauma of officers being shot at a domestic violence scene

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep548.mp3
Category:general -- posted at: 11:01am EDT

Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA. 

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Episode topics –

  • How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.

  • The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.

  • The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.

  • Cat's harrowing experience with a suicidal caller and the profound impact it had on her.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep547.mp3
Category:general -- posted at: 8:37am EDT

Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur. 

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Episode topics –

  • Lauren's path into public safety and overcoming initial setbacks.

  • The intense training process and demands of a 911 dispatcher.

  • Emotional and impactful experiences of life-saving calls.

  • The importance of sharing stories and celebrating wins in a demanding job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep546.mp3
Category:general -- posted at: 10:52am EDT

Ep 545 features Jeff, 2nd generation dispatch, 3rd generation fireman out of WestComm Regional, Massachusetts. 

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Episode topics –

  • Explore Jeff Hastings’ journey and growth in the public safety field, reflecting on the influence of his father and mentorship from key figures like David Squires.

  • Learn about the emotional and psychological challenges faced by dispatchers, including Jeff's personal struggles and the critical incidents that impacted him.

  • Hear about the transformative power of networking events and training programs in Texas that helped Jeff overcome personal fears and embrace professional speaking.

  • Understand the importance of mental health support in dispatch roles, as discussed by Jeff and Ricardo, highlighting sessions that aid in processing traumatic experiences.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep545.mp3
Category:general -- posted at: 9:47am EDT

Ep 544 features Stephanie, a 911 Professional out of Georgia.

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Episode topics –

  • Discover Stephanie’s journey from ambulance driver to skilled EMT, and how she transitioned to the demanding role of a 911 dispatcher.

  • Learn about the challenges and emotional toll of handling emergency calls, including a life-saving moment during a CPR call.

  • Explore the evolution of emergency dispatch technology from flip cards to electronic tablets, and the skills required to succeed in this high-stress environment.

  • Hear about the unique "dispatch ear" and how dispatchers manage the intense multitasking of listening, typing, and processing critical information.

  • Discussion on the importance of support and coping mechanisms within the dispatch center to handle the psychological stress of the job.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep544.mp3
Category:general -- posted at: 7:53am EDT

Ep 543 features Lea Harms, 911 Professional, Industry Partner, and Author of "Lives on the Line."

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Now and then there is a snag and that’s life. This is also true when self-publishing or even through a publishing house. Snags happen, but no worries, you can sign up to find out more about Lives on the Line and its availability as soon as it is ready. Head over to Lea’s website for more information on her book, “Lives on the Line.”

Lives on the Line | Website

Episode topics –

  • Lea's 911 story

  • Discover how Lea's leap into dispatching led to a transformative career and inspired her book, "Lives on the Line".

  • Learn about the intense training and personal growth experienced by 911 dispatchers, including Lea's own story of validation during a harrowing school shooting incident.

  • Explore the emotional journey and therapeutic nature of writing as Lea talks about her emotional process in penning her experiences.

  • Understand the impact and personal transformations faced by those in the 911 profession through Lea's perspective.

As always, if you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep543.mp3
Category:general -- posted at: 11:14am EDT

Ep 542 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is the last installment in this series out of Johnston County 911.

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Episode topics –

  • Answering 911 Calls: The Emotional Rollercoaster of a Dispatcher's Job

  • The Power of Self-Care: Personal Story and Professional Insight

  • The Importance of Recognition for 911 Professionals: Celebrating their Essential Role

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep542.mp3
Category:general -- posted at: 2:15pm EDT

Ep 541 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week. This is a continuation of this series out of Johnston County 911.

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Episode topics –

  • Technology Boosts Safety: Tracking Callers for Better Help

  • The Importance of Compassion in Customer Service: How Being Human Can Lead to Success

  • The Importance of Leadership and Support in Building a Successful Community

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep541.mp3
Category:general -- posted at: 4:08pm EDT

Ep 540 features 911 dispatch stories from around North Carolina. The North Carolina 911 board and Within the Trenches podcast partnered on classes and podcast episodes to highlight the amazing work of 911 professionals throughout the state in celebration of National Public Safety Telecommunicators Week.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Kristen's 911 story

  • HR with Lorenda

  • Lynda’s 911 story

  • and more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep540.mp3
Category:general -- posted at: 7:15am EDT

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.

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Episode topics –

  • Kris's 911 story

  • The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.

  • Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences.

  • Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job.

  • Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers.

  • The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep539.mp3
Category:general -- posted at: 6:19am EDT

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

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Episode topics –

  • Katie's 911 story

  • How a background in special education equipped her to handle intense emergency calls involving children with autism

  • Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation

  • Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations

  • Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information

  • Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep538.mp3
Category:general -- posted at: 11:46am EDT

Ep 537 features Brad Flanagan, Emergency Ops Manager for the Pitkin County Regional Emergency Dispatch Center out of Colorado.

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Episode topics –

  • Brad's 911 story

  • How Brad's unique journey from the military to 911 dispatching on a dare unveiled his strengths in emergency operations

  • The indispensable human element in emergency response that technology can't replace and the potential for AI to reshape the industry

  • Tackling the cultural shift in emergency dispatch centers towards a supportive environment and the critical role of mentorship

  • The life-altering experiences of a dispatcher, highlighting the significance of dedication and the deep impact of emergency calls

  • Brad's insights into the future of dispatching with new technologies, simplifying processes, and overcoming fears to innovate and save lives

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep537.mp3
Category:general -- posted at: 11:18am EDT

Ep 536 features Katherine, 911 professional with Ada County Sheriff's Office out of Idaho.

Episode topics –

  • Katherine's 911 story
  • Exploring the repercussions of tragic calls, including a particularly disturbing case involving a missing child
  • The challenges and importance of adequate mental health support and coping strategies for 911 dispatch professionals
  • Insights into the rigorous training process for dispatchers and the continuous learning curve in high-stress situations
  • How personal experiences and the nature of the job influence parenting and daily life perspectives
  • A discussion on the professional and personal victories that come with being on the front lines of emergency response

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep536.mp3
Category:general -- posted at: 10:23am EDT

Ep 535 features Ashley, 911 Professional with Rockland PD & Fire, and Greg, 911 Professional with CAL Fire, both out of California. 

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Episode topics –

  • Ashley's 911 story

  • Greg's 911 story

  • Trusting your instincts

  • Connecting communities

  • How TikTok brought us together

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep535.mp3
Category:general -- posted at: 2:05pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 534 features Deb, a Psychiatric Clinician, 911 dispatcher, and EMT.

Episode topics –

  • Deb recounts her journey in dispatch, including her ability to thrive with ADHD and the contrast in training environments across different agencies.

  • The episode delves into the common misconceptions about dispatch work, the diverse nature of calls handled, and the importance of transparency and accountability in public safety.

  • Learn about the emotional and family impacts of shift work in dispatch, Deb's transition to becoming a clinician, and how her dispatch experience enhances her therapy practice.

  • Ricardo and Deb discuss the significance of recognizing individual strengths in a dispatch setting and the challenges of communication and morale within public safety centers.

  • The conversation also covers the serious topic of addressing suicidal thoughts within the profession and the value of seeking appropriate therapeutic support.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep534.mp3
Category:general -- posted at: 2:38pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 533 features Ashley, your friendly neighborhood dispatcher from Elkhart City in Indiana.

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Episode topics –

  • Discover what lies beyond the emergency communications center - dispatchers' diverse responsibilities and the importance of self-care routines.

  • Learn how dispatchers like Ashley cope with the immense stress and emotional toll of the job, and why seeking help is a sign of strength.

  • Explore the misconceptions the public has about dispatchers compared to their often dramatized Hollywood counterparts.

  • Gain valuable insights as Ashley shares her personal journey and pivotal moments from her 10 years in emergency dispatch.

  • Hear about the impact of technology on emergency response operations and the significance of including dispatchers in tech-related decisions.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep533.mp3
Category:general -- posted at: 8:48am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.

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Episode topics –

  • Her journey into public safety and the unexpected path that led her to dispatching.

  • The importance of workplace culture and strategies to cultivate a positive environment.

  • How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.

  • The significance of public education and humanizing the voice within the 911 dispatch center.

  • Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep532.mp3
Category:Government -- posted at: 9:05am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

  • Rich's 9-1-1 story

  • Dynamic transformation of emergency dispatch technology

  • Integrating military police background into dispatch

  • Intense mental health challenges that dispatchers face

  • And more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep531.mp3
Category:general -- posted at: 10:03am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 530 features Libby, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

  • Libby's 9-1-1 story

  • The Challenges and Memories of a Dispatcher in a Public Safety Family

  • The Hardest Decision Ever

  • Working with Your Parents

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep530.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 529 features Sondra Wesley, ECC Education Manager with Prepared.

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Episode topics –

  • Sondra's 9-1-1 story

  • Unforgettable rescues

  • Life lessons for dispatchers

  • Revolutionizing dispatch centers

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep529Final.mp3
Category:general -- posted at: 2:36pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 528 features Reese, 9-1-1 Communications Officer, Defiance County Sheriff's Office, OH.

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Episode topics –

  • Reese's 9-1-1 story

  • The importance of knowing your location

  • Heartbreaking 9-1-1 calls

  • Calls that are meant for us

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep528.mp3
Category:general -- posted at: 10:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 527 features Hannah, CTO w/Jacksonville Sheriff's Officer, FL.

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Episode topics –

  • Hannah's 9-1-1 story

  • Heartbreaking police chase tragedy

  • Life-saving moments

  • Emotional turmoil and Covid

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep527.mp3
Category:general -- posted at: 10:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 526 features Rhianna, Training Supervisor, and Peer Support Lead with Salt Lake Valley Communications Center.

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Episode topics –

  • Rhianna's 9-1-1 story

  • Overcoming insecurities in training

  • Life-changing career shift

  • Passionate journey of teaching

  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep526.mp3
Category:general -- posted at: 11:34am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 525 features Open Mic stories from the Imagine Listening session at the 2023 Arkansas APCO/NENA Conference.

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Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep525.mp3
Category:general -- posted at: 2:24pm EDT

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