Within the Trenches

newWTTStandAloneLogoHello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine.

In this episode I sat down with show regular Rob McMullen, North Central Region Director of NENA as well as director of Vigo County 911 in Indiana. Joining him on this episode are Victoria and Kelli, dispatchers with Vigo County 911 and this is a must listen and share. We tell stories from dispatch, personal life and a story I have never told before from my time in dispatch. It’s one you don’t want to miss.

As always you can email the show for comments, questions or if you want to be a guest on the show at wttpodcast@gmail.com.

Link to the story that Kelli mentions at the end of this episode below.

Suicide call – http://www.thejabberlog.com/2011/05/10/a-moment-of-clarity/

Episode topics –

  • Encounters with the police
  • Gas station burrito story
  • Victoria and the pepper spray shank
  • And more
Direct download: WTTEP85.mp3
Category:general -- posted at: 5:06pm EDT

newWTTStandAloneLogoGood morning! The wait is finally over! I must admit that it was hard for me to hold off posting this episode until today. I wanted to post it so that all of you could enjoy this but I had to separate the episodes to make it last. So without any further ado, welcome to episode 84 – Don’t be nervous. You will get the title once you hear the episode. This episode was recorded during the 2015 Indiana APCO/NENA Conference during the week of April 15 – 17.

In this episode I had the chance to speak to three lovely ladies out of Hamilton County in Indiana. Anna, Alicia and Shae were so open and honest about their love for the job that it made the conversation naturally flow. On top of that they have a sense of humor like mine so I felt like I had known them for years.

This epic episode is a must listen so check it out and share it up. As always if you have any comments, questions or if you would like to be a guest on the show, email us at wttpodcast@gmail.com.

Episode topics –

  • How each person got into dispatch
  • What it was like when they first started
  • Dispatch calls
  • And more
Direct download: WTTEP84.mp3
Category:general -- posted at: 7:30am EDT

newWTTStandAloneLogoAhoy hoy! I’m back with episode 83 of Within the Trenches. This episode is part of a series of episodes I recorded at the 2015 Indiana NENA/APCO conference and expo. I had an excellent time there and this episode added to the fun. In this episode I finally and I mean finally got the chance to sit down with Ty Wooten, NENA Education Director who I have been trying to get on the show for almost a year now. We have been talking about it and talking about it but our schedules never matched up.

Ty is joined by show regular Rob McMullen, NENA North Central Region Director and Director of Vigo county 911. This is an episode you do not want to miss. We had so much fun doing our mic check that I added it in the beginning. This episode is not only educational but it’s 18 different kinds of funny. I hope you enjoy it and please share it with everyone you know.

As always you can email the show at wttpodcast@gmail.com for questions, comments or if you want to be on the show. Make sure to check out the links below for what’s new with NENA.

NENA – Web | Facebook | Twitter | YouTube

NENA Education – Web | Facebook | Twitter

Indiana NENA – Web

Episode topics –

  • Funny mic check intro
  • How Ty started in 911
  • Ty’s first 911 call
  • NENA education
  • And more
Direct download: WTTEP83.mp3
Category:general -- posted at: 3:59pm EDT

newWTTStandAloneLogoGood afternoon and welcome back to another episode of Within the Trenches. Episode 82 is part of a series of episodes that were recorded last week during the 2015 NENA/APCO conference & expo. In this episode I got to speak with Amanda and Yvonne, dispatchers with Lafayette PD and part of this years Teamwork Award recipients. Both dispatchers shared their 911 story as well as their reaction to the call that went national when a male called 911 in Indiana for his fiancé that he was speaking to over Skype in New York and she passed out. Thanks to the excellent work of Amanda, Yvonne and their partner Mark they were able to get help to the caller’s fiancé in New York. Great job and you deserve this award. Thank you for all you do!

This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show please email us at wttpodcast@gmail.com.

Teamwork Award news story courtesy of WISH-TV


Episode topics –

  • How each dispatcher started in 911
  • Best and worst calls
  • Teamwork Award
Direct download: WTTEP82.mp3
Category:general -- posted at: 4:40pm EDT

newWTTStandAloneLogoGood afternoon and welcome back! I have been M.I.A. and I apologize for that. Life and work takes over at times and I have to step back from the podcast but I’m here and I have brand new episodes coming your way. Last week I was at the Indiana NENA / APCO Conference & Expo. I was there for the show and I had the chance to speak on stage and tell my 911 story. It was an excellent time! I got to spend time with old friends, made new friends and the show was a hit.

The best part of last week was that the conference fell on National Public Safety Telecommunicators Week. It’s the week that we honor 911 dispatchers for the awesome work they do every day. The week was great and truth be told, I did not want it to end. Thank you for everything you do in dispatch. Although you may not hear it enough, you deserve all the kudos for being great!

In this episode I got to speak with Nirvana, a dispatcher with Lafayette PD, as well as Kelli and Victoria, dispatchers with Vigo County 911. This is a must listen to check it out and share it. As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Also check out the great video below from the Cool Kids of 9-1-1. It’s a parody of Let it go but with a dispatch twist. You will dig it!


Episode topics –

  • How each guest started in dispatch
  • Good calls
  • Bad calls
  • What NPSTW means to them
  • Cool Kids of 9-1-1 Parody Video
Direct download: WTTEP81.mp3
Category:general -- posted at: 4:16pm EDT