Within the Trenches

Within the Trenches is back with episode 29! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kristina and Shelley of Bartlett PD in Tennessee and Rob of Queensland Police Service located in Brisbane, Australia. In this episode we share first time calls, the importance of knowing your location and the stress that comes with working in the 9-1-1 profession.

All of the episodes I recorded while I was here were great but I made a personal bond with this group throughout my stay in North Carolina so it made this episode special. You will also have a lot to take away from this because of the amount of great information on here. As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

  • How Kristina got into 9-1-1
  • How Shelley got into 9-1-1
  • How we as dispatcher’s play the “woulda shoulda game” on calls
  • Advice for the public when calling 9-1-1
Direct download: WithintheTrenchesEP29.mp3
Category:general -- posted at: 9:53am EST

Within the Trenches is back with episode 28! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with MaryJo of Brooklyn PD and Kelly of Cleveland PD and both are out of Ohio. We shared some laughs as well as some serious stories. Both had great advice for those thinking of getting into the profession. The episode is packed with interesting information and is a must listen episode. As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

  • How MaryJo got into 9-1-1
  • How Kelly got into 9-1-1
  • Taking 9-1-1 calls that include children
  • Advice for those looking to get into the profession
Direct download: WithintheTrenchesEP28.mp3
Category:general -- posted at: 9:28am EST

Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.

This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at thejcast@thejabberlog.com.

 

 

9-1-1 Cares | Web | Facebook

PSTC | Web | Facebook

 

Episode topics –

  • History of 9-1-1 Cares
  • How Kevin fell into dispatching
  • Haunting 9-1-1 calls
  • Text to 9-1-1
Direct download: WithintheTrenchesEP27.mp3
Category:general -- posted at: 12:04am EST

Good morning folks! Within the Trenches is back for episode 26! I had the pleasure of sitting down and speaking with Roger of Cullman County 9-1-1 out of Alabama and Craig who is retired out of Guilford Metro 9-1-1 in North Carolina. This episode is a must listen as both Roger and Craig go through their history with 9-1-1 and how it pulled them in. Craig had emergency services in his blood, so to speak, since his father and uncle’s helped form several volunteer fire departments. Roger on the other hand was first part of the defense industry. Once he retired from there he moved into emergency services and became a 9-1-1 director after long admiring the profession.

This episode is a must listen. The history and look back at how 9-1-1 was before more recent technology is very interesting. As always you can email the show at thejcast@thejabberlog.com for comments, concerns suggestions or if you would like to be on the show.

Episode topics –

  • How Craig got into 9-1-1
  • How Roger got into 9-1-1
  • A look back at how 9-1-1 was before recent technology
  • A look at text to 9-1-1 and the progress
Direct download: WithintheTrenchesEP26.mp3
Category:general -- posted at: 8:12am EST

Good morning everyone! I’m back with another awesome episode of Within the Trenches. In this episode I tried something different from the norm. At the suggestion of two awesome 9-1-1 pro’s, Kristina and Shelley, I grabbed my digital audio recorder and walked the expo hall for spot interviews. I have to admit that it was a lot of fun and I was able to get some good audio.

Probably one of the most interesting parts of this episode dealt with THOR Shield that is made by Intrado. Monica, who works with the company, walked me through this massive mobile PSAP (Public-Safety Answering Point.) The trailer of this unit sits 17 dispatchers and has its own conference room on the second floor. I wanted to get some photos but was unable to. I was told that I can get some shots emailed to me and as soon as I get those I will post them up for all to see. I hope you enjoy this episode and as always you can email the show at thejcast@thejabberlog.com.

For more information on Intrado’s THOR Shield click here.

Episode topics –

Spot interview w/Kristina of Bartlett PD in Tennessee

Spot interview w/Rob of Queensland Police Service out of Australia

Tour of THOR Shield with Monica of Intrado

 
Direct download: WithintheTrenchesEP25.mp3
Category:general -- posted at: 9:05am EST

Direct download: WithintheTrenchesEP24.mp3
Category:general -- posted at: 11:27pm EST

podcastfeedLogoNewHello everyone! Within the Trenches is back with episode 23 and this is a must listen. In this episode I went live on Spreaker and all went well until I forgot that the screen door was locked and my wife was trying to get inside but couldn’t. I had to go off the air for a short moment but everything came out great either way. This episode also included some highlights of the NENA conference last week in Lansing and the announcement of our involvement in the National NENA conference that will be held at the Charlotte Convention Center in Charlotte, North Carolina. We will have the privilege of podcasting along side Mark Fletcher and the Avaya Podcast Network. It’s going to be a great experience.

With that said we are looking for sponsors. There is a large portion of the trip that is already paid but we need a little more for travel and hotel and in all honesty I am prepared to live out of my car for the entire week but if anyone would like to sponsor or donate to the show it would be appreciated. Right now we have several shirts for sale at The Jabber Log Store. All the money goes directly to the show. We don’t pocket any of the money so anything extra for the show comes out of pocket. If you can buy a shirt and show your support that would be great!

For those with a business I have something for you as well. If you would like to sponsor the show there is a 3-tier offer available.

Tier 1 for $100 – Your logo will be added to a sign and displayed on the broadcast table during the week at the conference.

Tier 2 for $200 – Your logo will be added to a sign and on a special page of The Jabber Log.

Tier 3 for $300 – The first two will be a part of this tier but your business will also be mentioned in an episode of the show.

In order to do this you can simply click on the donate button on the right side of this page and after you have donated one of the three amounts please email me at thejcast@thejabberlog.com so that we can exchange information on your business and logo. This is an excellent opportunity so please take advantage of it.

Thank you very much once again and your help is appreciated! As always you can email the show at thejcast@thejabberlog.com and ‘Like’ us on Facebook and Follow us on Twitter!

Episode topics –

  • Lansing, MI NENA conference highlights
  • Behind the mic – Stories from the Trenches
  • National NENA conference
  • In search of sponsors – 3 Tier plan
  • T-shirt Sales

 

Direct download: WithintheTrenchesEP23.mp3
Category:general -- posted at: 12:00pm EST

podcastfeedLogoNewGood evening everyone and welcome to episode 22 of Within the Trenches. This is the last episode of the NENA conference series that were recorded in Lansing, Michigan at the Lexington Hotel. The entire week was great and I definitely learned a lot. I also gave my own presentation on how I got into the 9-1-1 profession and how I created Within the Trenches. Despite my nerves I was able to give an excellent presentation and I am looking forward to the next time I speak at a conference.

In this episode I was joined by my co-host Whitney. We had the pleasure of interviewing Sarah, Dispatch Operations Coordinator with Washtenaw County, Jennifer, a supervisor with Ottawa County Central Dispatch Authority and Bob, who is the NENA Regional Director with Intrado. In the beginning of this episode Bob told us that this is the 27th year that Michigan has had this conference. This is something I never knew and it was interesting to listen to him give the history of this conference and how important it is.

We also touched on how important the profession of 9-1-1 is and how everyone in emergency services should do what he or she can to attend a NENA conference. This was truly an amazing week for my co-host, the show and myself. We are doing big things and making it happen. I want to personally thank everyone who helped me throughout the week. Most importantly I want to thank Jeri. If it wasn’t for your conversation with my assistant director I might have never applied to be a presenter. Thank you for everything! To those who I recently met and are helping to make things happen, I thank you and you will not be sorry. As always you can email the show at thejcast@thejabberlog.com and if you would like to know more about NENA, local conferences and membership please follow the link below.

NENA | Web

Episode topics –

  • What NENA is all about
  • How each guest got involved in emergency services
  • Next Generation 9-1-1
  • Early memorable calls from each guest
  • The importance of attending a NENA conference
Direct download: WithintheTrenchesEP22.mp3
Category:general -- posted at: 12:00pm EST

podcastfeedLogoNewGood afternoon everyone! I am back again with another great episode from this weeks NENA conference in Lansing, Michigan. In this episode Mike of St. Joseph County Fire Dispatch in South Bend, Indiana, joined me along with Ron, Executive Director of Kent County Dispatch Authority and Nancy, Dispatch Operations Manager of St. Joseph County in Indiana. Episode 21 is jammed packed with useful information and a must listen. We touch on several dispatch stories as well as a mention of the Denise Amber Lee Foundation that Ron is a part of. One of the major points in this episode is a standardization of training for 9-1-1 professionals.

For more information on the Denise Amber Lee Foundation please see the link below. As always you can email the show at thejcast@thejabberlog.com.

Denise Amber Lee Foundation | Web | Facebook

Episode topics –

  • How each guest was introduced to emergency services
  • 9-1-1 standards
  • How 9-1-1 is seen as a profession
  • 9-1-1 stories
  • Odd names such as “Cop Shop”, “Actin’ a Fool” and “Done Fell Out.”
Direct download: WithintheTrenchesEP21.mp3
Category:general -- posted at: 12:00pm EST

podcastfeedLogoNewGood morning and happy Friday! This has been an amazing week for me. I had the chance to attend the 2013 NENA conference in Lansing, Michigan for 9-1-1 professionals. I attended some excellent classes and met some great people doing great things. In this episode I had the pleasure of speaking with Dee Ann, assistant director of Tuscola county 9-1-1, an ENP and one of the founding board members of the 911 Wellness Foundation. Also sitting with us for this episode was Jim Marshall with the 911 Wellness Foundation and also the director of the 911 Training Institute.

This is an episode that you do not want to miss. The information in this episode is important for everyone and Jim even gets me with a Jedi Mind Trick by getting me to admit a few things. It definitely felt good to admit those items so thank you Jim and Dee Ann for helping me and those in our field. For more information on the 911 Wellness Foundation or the 911 Training Institute please follow the links below. Also if you would like to get a hold of them through the show or our Facebook fan page you can shoot us an email and we can make contact with them. As always you can email the show at thejcast@thejabberlog.com.

911 Wellness Foundation | Web

911 Training Institute | Web

Episode topics –

  • The humor of the work spouse
  • Dealing with stress and how it affects your family
  • Stress and your health
  • EMDR
Direct download: WithintheTrenchesEP20.mp3
Category:general -- posted at: 12:00pm EST