Within the Trenches (general)

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 297 was recorded at the 2019 IPSTA Conference in Illinois. This episode features Shantal, dispatcher with Lake County Sheriff’s Office.

Supported by INdigital

Episode topics –

  • Shantal’s 9-1-1 story

  • The difficulty of next of kin notifications

  • The change in 9-1-1 technology over 22 years

  • Building relationships between co-workers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep297.mp3
Category:general -- posted at: 9:09am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 296 was recorded at the 2019 Kansas Fall Conference. This episode features the lighter side of 9-1-1 dispatch.

Supported by INdigital

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep296.mp3
Category:general -- posted at: 5:05pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 295 was recorded at the 2019 Kansas Fall Conference. This episode features the stories of those who make up the #IAM911 movement in the state of Kansas.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep295.mp3
Category:general -- posted at: 3:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 294 features Dawn, training manager, with an agency out of northeast Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

  • Dawn’s 9-1-1 story

  • Early training

  • A trip through time in 9-1-1 technology

  • The good calls that stick

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep294.mp3
Category:general -- posted at: 2:47pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 293 features Catherine, a communications officer with an agency out of central Kansas and was recorded live at the 2019 Kansas fall conference.

Supported by INdigital

Episode topics –

  • Catherine’s 9-1-1 story

  • Early training

  • From one side of public safety to dispatch

  • When the caller is the killer
  • Calls that stick

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep293.mp3
Category:general -- posted at: 4:11pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 292 features Carlton, IT Manager with Shelby County 9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Carlton’s journey into public safety IT

  • What could happen when a call fails to deliver

  • Devices are always listening, can the tone or volume of our voice trigger a device to call 9-1-1

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep292.mp3
Category:general -- posted at: 3:54pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 291 features Ron Leonard, Chaplain and Molly with Canines for Christ and was recorded live at the 2019 TENA conference in Tennessee.

Canines for Christ - Facebook | Web

Contact Ron at inchristalone2004@comcast.net

Supported by INdigital

Episode topics –

  • History of Canines for Christ

  • Ron’s part as a Chaplain and handler

  • Molly’s duty as a therapy dog

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep291.mp3
Category:general -- posted at: 2:34pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 290 features Lesley, QA/Training Coordinator with Carter County ECD and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Lesley’s 9-1-1 story

  • Calls that stick with you

  • Dale Earnhardt Jr. incident

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep290.mp3
Category:general -- posted at: 9:51am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 289 features Morgan, telecommunicator with Bradley County 9-1-1 Center and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Morgan’s 9-1-1 story

  • Inspiration through dispatch stories

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep289.mp3
Category:general -- posted at: 11:23am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

  • Paige’s 9-1-1 story

  • Heather’s 9-1-1 story

  • When trainers make a difference

  • Calls that stick with you

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep288.mp3
Category:general -- posted at: 3:18pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 287 features Sara, a dispatcher with South Metro Fire Rescue out of Colorado.

Supported by INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • Giving birth over the phone

  • How do we make this job more of a career?

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep287.mp3
Category:general -- posted at: 1:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 286 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep286.mp3
Category:general -- posted at: 2:54pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 285 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep285.mp3
Category:general -- posted at: 4:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 284 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep284.mp3
Category:general -- posted at: 4:25pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep283.mp3
Category:general -- posted at: 10:47am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 282 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode is called Open mic. In this episode we share stories from the lighter, more funny, side of dispatch.

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep282.mp3
Category:general -- posted at: 12:00pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 281 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep281.mp3
Category:general -- posted at: 12:00pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage.

Supported by INdigital

Episode topics –

  • Gina’s 9-1-1 story

  • How Juan became a Medical Interpreter

  • Medical translation birth call

  • 9-1-1 audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep280.mp3
Category:general -- posted at: 3:34pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts.

Supported by INdigital

Episode topics –

  • Jason’s 9-1-1 story

  • Mic clicks for better or worse

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep279.mp3
Category:general -- posted at: 1:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.

Supported by INdigital

Episode topics –

  • Behind the mic - Stories from the Trenches

  • 6 year anniversary of my last shift in dispatch

  • Final radio transmission

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep278.mp3
Category:general -- posted at: 4:48pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web

For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group.

Presented by NENA

Supported by INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • An introduction to Wendy Day

  • Empowering the women of 9-1-1

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep277.mp3
Category:general -- posted at: 9:44am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • James’s 9-1-1 story

  • A hard lesson in giving out calls over the radio without reading it first

  • 9-1-1 audio

  • Dispatch radio mistakes

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep276.mp3
Category:general -- posted at: 11:55am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep275.mp3
Category:general -- posted at: 3:02pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep274.mp3
Category:general -- posted at: 10:07am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Early 90’s when our house was broken into and our run for safety

  • Two weeks later - attempted break-in while we were at home

  • Girl screaming for help after car crash

  • 2 year old yelling for help in the middle of the night

  • Guardian angel

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep273.mp3
Category:general -- posted at: 3:36pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Tina’s 9-1-1 story

  • Calls that stick

    • Suicide call

    • Assisted a 7 year old do CPR on their father who had overdosed

    • Sex trafficking of a 15 year old that escaped and was saved

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep272.mp3
Category:general -- posted at: 2:46pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Jordan’s 9-1-1 story

  • Scholarship win & conference experience

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep271.mp3
Category:general -- posted at: 3:28pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS.

This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • An overview of RapidSOS

  • What’s new

  • RapidSOS Save - Prince William County

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep270.mp3
Category:general -- posted at: 12:00pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Steve’s 9-1-1 story

  • the loss of a loved one and the inspiration to change public safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep269.mp3
Category:general -- posted at: 2:50pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 268 features Mike, Communications Supervisor for an emergency center in Northern California.

Supported by: INdigital

Episode topics –

  • Mike’s 9-1-1 story

  • Visiting dispatch as a kid and how it made an impact on him

  • Early calls and what we learn from them

  • Calls that stick - 9-1-1 audio

  • Tubbs fire

  • The loss of a loved one

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep268.mp3
Category:general -- posted at: 8:26am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 267 features Melissa, 9-1-1 Director at the Roswell Police Department out of Georgia.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Her first call & dark humor, a way to move forward after a hard call

  • Peer support

  • The Georgia Association of Women in Public Safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep267.mp3
Category:general -- posted at: 7:57am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 266 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Melissa, dispatcher with Birmingham Police Department.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Transitioning from the field to dispatch

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep266.mp3
Category:general -- posted at: 7:14am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon.

Supported by: INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • Young Hero Award story

  • Frances’s 9-1-1 story

  • Bringing back and sharing conference knowledge

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep265.mp3
Category:general -- posted at: 6:58am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep264.mp3
Category:general -- posted at: 2:58pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 263 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep263.mp3
Category:general -- posted at: 2:49pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 262 takes a look back at where the podcast on the national stage started. From humble beginnings to what it is today.

Supported by: INdigital

Episode topics –

  • Reflecting on where it all began

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep262.mp3
Category:general -- posted at: 9:20am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 261 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep261.mp3
Category:general -- posted at: 3:23pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 260 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep260.mp3
Category:general -- posted at: 1:13pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Emily’s 9-1-1 story

  • Erika’s 9-1-1 story

  • Attitude in the Comm Center and improving that attitude

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep259.mp3
Category:general -- posted at: 9:13pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Kris’s 9-1-1 story

  • 30+ years experience and still going strong

  • Managing PTSD and sharing to help others

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep258.mp3
Category:general -- posted at: 11:40am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Diana’s 9-1-1 story

  • Calls that stick

  • A health scare and the triumph of a half marathon

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep257.mp3
Category:general -- posted at: 10:33am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • From drawing houses to 9-1-1 professional

  • The experience of helping a caller bring new life into the world

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep256.mp3
Category:general -- posted at: 4:30pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime.

This is an episode you do not want to miss!

The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap of Adam Timm’s travels

  • New book

  • Dispatch centers with no overtime

  • How do we change how 9-1-1 is viewed?

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep255.mp3
Category:general -- posted at: 3:09pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap from the Denise Amber Lee Foundation to RapidDeploy

  • The loss of his wife and the power of the public safety family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep254.mp3
Category:general -- posted at: 1:10pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Funny dispatch and open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep253.mp3
Category:general -- posted at: 3:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep252.mp3
Category:general -- posted at: 3:33pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue. 

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web

Episode topics –

  • Lily’s 9-1-1 story

  • Lori’s 9-1-1 story

  • VTCTA - Dispatch Program

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep251.mp3
Category:general -- posted at: 5:15pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Megan’s 9-1-1 story

  • Triple homicide

  • Training and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep250.mp3
Category:general -- posted at: 10:59am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Leslie’s 9-1-1 story

  • A recap with Doug

  • How calls take a toll on us

  • Training and ethics

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep249.mp3
Category:general -- posted at: 11:35am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 248 was recorded at the 2019 Texas Public Safety Conference. This episode features Matt, Instructor with the Denise Amber Lee Foundation and it highlights Matt’s 9-1-1 story from Illinois to Las Vegas, his work with the Denise Amber Lee Foundation and what it was like in his center during 1 October, the Las Vegas active shooter incident.

It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Matt’s 9-1-1 story

  • The transition from working in Illinois to Las Vegas, Nevada

  • 1 October

  • Working with the Denise Amber Lee Foundation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep248.mp3
Category:general -- posted at: 8:21pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department..

Supported by: INdigital

Episode topics –

  • Daneille’s 9-1-1 story

  • Jeremy’s 9-1-1 story

  • Hurricane Harvey and its impact on dispatch during and after the storm

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep247.mp3
Category:general -- posted at: 9:40am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 246 was recorded at the 2019 Texas Public Safety Conference. This episode features Hank and Dj Hunt. Their story follows a journey that started after a their daughter Kari lost her life, their granddaughters call to 9-1-1 that didn’t work and a promise made to help fix that problem.

Supported by: INdigital

Episode topics –

  • The story of Kari, Kari’s Law and the Hunt family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep246.mp3
Category:general -- posted at: 3:44pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 245 was recorded at the 2019 Texas Public Safety Conference and this is Open Mic. This episode features the funny situations and phone calls that come into 9-1-1 dispatch.

Supported by: INdigital

Episode topics –

  • A live audience Open Mic session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep245.mp3
Category:general -- posted at: 1:58pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 244 was recorded at the 2019 Texas Public Safety Conference and features the #IAM911 stories of 9-1-1 professionals who attended the Imagine Listening session.

WARNING…THIS EPISODE CONTAINS STORIES THAT COULD CAUSE A TRIGGER. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. The following stories are all true and come from the dispatchers who live them.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • A live audience Imagine Listening session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep244.mp3
Category:general -- posted at: 3:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 243 was recorded at the 2019 Texas Public Safety Conference and features Carrie and Sara, public safety dispatchers with Sugar Land Public Safety out of Texas.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Carrie’s 9-1-1 story

  • Sara’s 9-1-1 story

  • Ride along stories

  • Early 9-1-1 calls

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep243.mp3
Category:general -- posted at: 11:35am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 242 highlights the experience of once dispatch, always dispatch, the experience of being present during an End of Watch and a message to my friend Brian, aka Butter, aka B3 (Baker 3.)

Episode topics –

  • Coming home to my public safety family

  • The experience of an End of Watch

  • Paying respects to my friend B3

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep242.mp3
Category:general -- posted at: 4:20pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Stories from the #IAM911 movement

  • Diana’s story - The dreaded call

  • Cori’s story - My suicidal call

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep241.mp3
Category:general -- posted at: 2:42pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Caleb’s 9-1-1 story

  • Responding as an EMT after the destruction of a tornado in 2011

  • EF4 tornado in Lee County, Alabama on March 3, 2019

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep240.mp3
Category:general -- posted at: 1:25pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life.

This is an episode you do not want to miss!

Cult of Mac - Remembering Gary Allen, Apple stores’ most devoted overnight camper

911ceu.com - Web

Supported by: INdigital

Episode topics –

  • How I met Gary Allen

  • A connection that changed my life

  • Allegan County pursuit audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep239.mp3
Category:general -- posted at: 3:45pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse.

This is an episode you do not want to miss!

NENA - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 Goes to Washington recap

  • 9-1-1 dispatcher reclassification

  • NENA teaser announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep238.mp3
Category:general -- posted at: 2:09pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres.

This is an episode you do not want to miss!

FCC Commissioner Rosenworcel – Podcast | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 dispatcher reclassification

  • Ongoing support for 9-1-1 dispatchers

  • Her work with Congresswoman Norma Torres

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep237.mp3
Category:general -- posted at: 3:53pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 236 features U.S. Representative for California’s 35th District, Congresswoman Norma Torres. In this episode we recap episode 117, which was the first time we spoke, and now, three years later, the fight to reclassify 9-1-1 dispatchers under the protective class continues. Thank you Congresswoman Torres, for your time, your effort, your amazing staff and for the big announcement.

This is an episode you do not want to miss!

Congresswoman Norma Torres – Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • Recap - Episode 117

  • 9-1-1 dispatcher reclassification

  • A big announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep236.mp3
Category:general -- posted at: 5:24pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 235 features my wife Rebecca and a cameo from our 14 year old son Logan. We share stories from our family life during my time as a 9-1-1 dispatcher and read responses from #IfICouldTellYouOneThing.

Supported by: INdigital

Episode topics –

  • Family life during my time as a 9-1-1 dispatcher

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep235.mp3
Category:general -- posted at: 8:51am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 234 features Mel of the HumorUs Podcast and we go over Buzzfeed’s 16 WTF 9-1-1 calls that will make you question humanity. It’s an episode you do not want to miss.

HumorUs Podcast - Facebook | Instagram | Twitter | Web

Supported by: INdigital

Episode topics –

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

 

Direct download: wttep234.mp3
Category:general -- posted at: 6:12pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 233 features Rachel, Communications Training Officer and 9-1-1 dispatcher out of Michigan. It’s an episode you do not want to miss.

Supported by: INdigital

Episode topics –

  • Rachel’s 9-1-1 story

  • Calls that stick with us

  • Auditioning for MasterChef

  • A call to action to FOX

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep233.mp3
Category:general -- posted at: 11:47am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 232 covers a recap of travels, responses to questions from listeners and more! It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Recap of travels

  • #IfICouldTellYouOneThing

  • What it once was… - A look into the future of 9-1-1 dispatch

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep232.mp3
Category:general -- posted at: 1:59pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 231 is an Imagine Listening episode and features stories from the #IAM911 movement.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep231.mp3
Category:general -- posted at: 6:24pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 230 features Erica, dispatcher and CTO with Calhoun County 9-1-1 out of Michigan.

Supported by: INdigital

Episode topics –

  • Erica’s 9-1-1 story

  • Taking a call for someone you know working in the area you live in

  • Becoming a CTO and advice for others who are interested in doing it

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep-Erica-CalhounCounty.mp3
Category:general -- posted at: 8:55am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 229 features Tracy Eldridge, Public Safety Community Engagement Manager with RapidSOS and Dr. Michelle Lilly. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Contact Tracy at teldridge@rapidsos.com or find her on Facebook and Linkedin

Dr. Michelle Lilly / 911 Recovers - Facebook | Twitter | Web

 

Episode topics –

  • Dispatch and PTSD

  • 911 Recovers

  • A look at Tracy’s closing speech on her PTSD story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep229.mp3
Category:general -- posted at: 11:21am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff’s Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Follow Juan on Facebook | Instagram | Snapchat - ninejuan1 | Web (Dj services)

 

Episode topics –

  • Juan’s 9-1-1 story

  • America’s Most Wanted

  • Juan’s transformation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep228.mp3
Category:general -- posted at: 11:27am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 227 is a live audience episode of Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • Open Mic & outrageous 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep227.mp3
Category:general -- posted at: 9:04am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 226 is a live audience episode of Imagine Listening and Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep226.mp3
Category:general -- posted at: 9:58am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 225 features Jennifer, dispatcher and CTO with Ogle County Sheriff’s Office, Rob McMullen, Director of Vigo County 9-1-1 out of Indiana and Immediate Past President of NENA and was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • It could happen to you - a session by Rob on an on duty officer death

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep225.mp3
Category:general -- posted at: 10:51am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 224 features Nathan Lee and Ryan Chambers of the Denise Amber Lee Foundation and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.

Denise Amber Lee Foundation - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • The story of Denise Amber Lee

  • The Denise Amber Lee Foundation

    • Accomplishments

    • The future

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep224.mp3
Category:general -- posted at: 11:29am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 223 features Open Mic stories and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep223.mp3
Category:general -- posted at: 8:59am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 222 features the #IAM911 stories of the professionals of Alabama and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. This episode also features an anonymous article called, “But we are secretaries…”

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep222.mp3
Category:general -- posted at: 9:06am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan.

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • Meagan, Megan and Ryan share their 9-1-1 stories

  • Vegas Save

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep221.mp3
Category:general -- posted at: 12:40pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • How a clean center can help your dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep220.mp3
Category:general -- posted at: 12:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Ashley’s 9-1-1 story

  • Amy’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep219.mp3
Category:general -- posted at: 4:08pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep218.mp3
Category:general -- posted at: 12:30pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep217.mp3
Category:general -- posted at: 3:51pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch.  

Supported by: INdigital

Episode topics –

  • Las Vegas Shooting

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep216.mp3
Category:general -- posted at: 3:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Laurel’s 9-1-1 story

  • Susan’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep215.mp3
Category:general -- posted at: 4:21pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session.  

Supported by: INdigital

Episode topics –

  • Open Mic/Funny 9-1-1 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep214.mp3
Category:general -- posted at: 12:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session.  

Supported by: INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep213.mp3
Category:general -- posted at: 1:04pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share.

Supported by: INdigital

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep212.mp3
Category:general -- posted at: 9:45am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.  

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • What is NICE

  • The importance of QA

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep211.mp3
Category:general -- posted at: 9:41am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.  

Please support the podcast by supporting our sponsor.

Showalter & Company – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Jill's 9-1-1 story
    • Make or break call
  • Doug's story
    • Dispatching in the LA area
  • Showalter & Company
  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep210.mp3
Category:general -- posted at: 7:04pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.  

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Brian's 9-1-1 story
  • Tactical Dispatching
    • What it is
    • What does it take to do it
    • How does a center build a team
  • Teaching for Kim Turner, LLC. 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep209.mp3
Category:general -- posted at: 10:52am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference. 

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep208.mp3
Category:general -- posted at: 12:45pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference. 

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • #IAM911 Stories 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep207.mp3
Category:general -- posted at: 12:26pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back. 

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • 2018 National APCO Recap
  • ATTN: Video
  • Upcoming conference presentations
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep206.mp3
Category:general -- posted at: 4:31pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements.

Episode topics -

  • Back from vacation
  • A look back at the last few months of my dispatch career
    • Suicide call - The soon to be ex
    • Suicide call - I tried to call you the day you ran your car into a tree
    • Medical - Spanish translation
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

 

Direct download: wttep205.mp3
Category:general -- posted at: 4:30pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube


Episode topics –

  • Reinhard's public safety story
  • From being in the field to Industry Partner
  • The vision of RapidSOS
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep204.mp3
Category:general -- posted at: 7:32am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

  • Growing up 9-1-1
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep203.mp3
Category:general -- posted at: 4:55pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference. 

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

  • Morgan's 9-1-1 story
  • How Morgan started
  • Early calls and calls that have stuck with her
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep202.mp3
Category:general -- posted at: 8:18am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!

Sponsored by

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS - Facebook | Twitter | Web | YouTube

Episode topics –

  • An April Fool's prank on some officers
  • MF has my money
  • "It" is stuck in the vacuum hose 
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep201.mp3
Category:general -- posted at: 8:43am EST

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more...

Episode topics -

  • IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan 
Direct download: wttep200.mp3
Category:general -- posted at: 4:26pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy...

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Reader's Digest Article - "Secrets a 911 Dispatcher won’t tell you"

Episode topics –

  • An intro to episode 200
  • Can you tell me what it is really like?

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep199.mp3
Category:general -- posted at: 2:09pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. 

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Marc's 9-1-1 story
  • A call that sticks with him
  • Differences in calls from Australia vs the United States
  • And more...

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep198.mp3
Category:general -- posted at: 8:51am EST