Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 283 was recorded at the 2019 APCO national conference in Baltimore, Maryland. This episode features the stories of those who make up the #IAM911 movement out of multiple states.

Supported by INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep283.mp3
Category:general -- posted at: 10:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 280 features Gina, Communications Officer with Roswell PD out of Georgia and Juan, Medical Interpreter with Telelanguage.

Supported by INdigital

Episode topics –

  • Gina’s 9-1-1 story

  • How Juan became a Medical Interpreter

  • Medical translation birth call

  • 9-1-1 audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep280.mp3
Category:general -- posted at: 3:34pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 279 features Jason, dispatch supervisor, and training coordinator with Leominster Police Department out of Massachusetts.

Supported by INdigital

Episode topics –

  • Jason’s 9-1-1 story

  • Mic clicks for better or worse

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep279.mp3
Category:general -- posted at: 1:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 278 features myself as I take a trip back to where the podcast started as a class project, my last day in dispatch, 1 million downloads and counting and more. Thank you all for listening and for the support. This would be nothing without all of you.

Supported by INdigital

Episode topics –

  • Behind the mic - Stories from the Trenches

  • 6 year anniversary of my last shift in dispatch

  • Final radio transmission

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep278.mp3
Category:general -- posted at: 4:48pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

As well as sponsored by 911 Authority, Connecting Public Safety with Technology - Facebook | Web

For more information on the 911der Women Facebook page please click here and request an invite as it is currently a closed group.

Presented by NENA

Supported by INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • An introduction to Wendy Day

  • Empowering the women of 9-1-1

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep277.mp3
Category:general -- posted at: 9:44am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • James’s 9-1-1 story

  • A hard lesson in giving out calls over the radio without reading it first

  • 9-1-1 audio

  • Dispatch radio mistakes

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep276.mp3
Category:general -- posted at: 11:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep275.mp3
Category:general -- posted at: 3:02pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep274.mp3
Category:general -- posted at: 10:07am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Early 90’s when our house was broken into and our run for safety

  • Two weeks later - attempted break-in while we were at home

  • Girl screaming for help after car crash

  • 2 year old yelling for help in the middle of the night

  • Guardian angel

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep273.mp3
Category:general -- posted at: 3:36pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 272 was recorded at the 2019 NENA National conference. This episode features Tina, with the Denise Amber Lee Foundation.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Tina’s 9-1-1 story

  • Calls that stick

    • Suicide call

    • Assisted a 7 year old do CPR on their father who had overdosed

    • Sex trafficking of a 15 year old that escaped and was saved

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep272.mp3
Category:general -- posted at: 2:46pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 271 was recorded at the 2019 NENA National conference. This episode features Jordan, telecommunications lead with Henderson 9-1-1 out of Kentucky and the 2019 Within the Trenches Continuing Education Scholarship recipient.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Jordan’s 9-1-1 story

  • Scholarship win & conference experience

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep271.mp3
Category:general -- posted at: 3:28pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS.

This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • An overview of RapidSOS

  • What’s new

  • RapidSOS Save - Prince William County

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep270.mp3
Category:general -- posted at: 12:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 269 was recorded at the 2019 NENA National conference. This episode features Steve Raucher, Co-Founder and CEO of RapidDeploy.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

  • Steve’s 9-1-1 story

  • the loss of a loved one and the inspiration to change public safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep269.mp3
Category:general -- posted at: 2:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 268 features Mike, Communications Supervisor for an emergency center in Northern California.

Supported by: INdigital

Episode topics –

  • Mike’s 9-1-1 story

  • Visiting dispatch as a kid and how it made an impact on him

  • Early calls and what we learn from them

  • Calls that stick - 9-1-1 audio

  • Tubbs fire

  • The loss of a loved one

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep268.mp3
Category:general -- posted at: 8:26am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 267 features Melissa, 9-1-1 Director at the Roswell Police Department out of Georgia.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Her first call & dark humor, a way to move forward after a hard call

  • Peer support

  • The Georgia Association of Women in Public Safety

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep267.mp3
Category:general -- posted at: 7:57am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 266 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Melissa, dispatcher with Birmingham Police Department.

Supported by: INdigital

Episode topics –

  • Melissa’s 9-1-1 story

  • Transitioning from the field to dispatch

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep266.mp3
Category:general -- posted at: 7:14am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 265 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This episode features Sara, dispatcher and 2019 Young Hero Award recipient and Frances, senior dispatcher, both with Roscommon.

Supported by: INdigital

Episode topics –

  • Sara’s 9-1-1 story

  • Young Hero Award story

  • Frances’s 9-1-1 story

  • Bringing back and sharing conference knowledge

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep265.mp3
Category:general -- posted at: 6:58am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 264 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep264.mp3
Category:general -- posted at: 2:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 263 was recorded at the 2019 Michigan Public Safety Telecommunications conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep263.mp3
Category:general -- posted at: 2:49pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 262 takes a look back at where the podcast on the national stage started. From humble beginnings to what it is today.

Supported by: INdigital

Episode topics –

  • Reflecting on where it all began

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep262.mp3
Category:general -- posted at: 9:20am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 261 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep261.mp3
Category:general -- posted at: 3:23pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 260 was recorded at the 2019 WIPSCOM conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep260.mp3
Category:general -- posted at: 1:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 259 was recorded at the 2019 WIPSCOM conference. This episode features Emily, dispatcher with Monroe County and Erika, dispatcher and CTO with Juneau out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Emily’s 9-1-1 story

  • Erika’s 9-1-1 story

  • Attitude in the Comm Center and improving that attitude

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep259.mp3
Category:general -- posted at: 9:13pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 258 was recorded at the 2019 WIPSCOM conference. This episode features Kris, dispatcher with Adams County Sheriffs Office out of Wisconsin.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Kris’s 9-1-1 story

  • 30+ years experience and still going strong

  • Managing PTSD and sharing to help others

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep258.mp3
Category:general -- posted at: 11:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 257 features Diana, Communications Supervisor at CENCOM out IL.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Diana’s 9-1-1 story

  • Calls that stick

  • A health scare and the triumph of a half marathon

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep257.mp3
Category:general -- posted at: 10:33am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 256 is the last episode recorded at the 2019 NAVIGATOR conference. This episode features Mike, 9-1-1 shift supervisor with San Marcos Police Department.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • From drawing houses to 9-1-1 professional

  • The experience of helping a caller bring new life into the world

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep256.mp3
Category:general -- posted at: 4:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 255 was recorded at the 2019 NAVIGATOR conference. This episode features Adam Timm of The Healthy Dispatcher. In this episode we recap his travels, a new book and the unicorn that is the dispatch center that has no overtime.

This is an episode you do not want to miss!

The Healthy Dispatcher - Facebook | LinkedIn | Twitter | Web

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap of Adam Timm’s travels

  • New book

  • Dispatch centers with no overtime

  • How do we change how 9-1-1 is viewed?

  • And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep255.mp3
Category:general -- posted at: 3:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 254 was recorded at the 2019 NAVIGATOR conference. This episode features Ryan Chambers, Training Specialist with RapidDeploy.

This is an episode you do not want to miss!

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Recap from the Denise Amber Lee Foundation to RapidDeploy

  • The loss of his wife and the power of the public safety family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep254.mp3
Category:general -- posted at: 1:10pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 253 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Open Mic where we share all types of funny and outrageous 9-1-1 calls and moments in dispatch.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Funny dispatch and open mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep253.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 252 was recorded at the 2019 NAVIGATOR conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep252.mp3
Category:general -- posted at: 3:33pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 251 was recorded at the 2019 NAVIGATOR conference. This episode features Lori, 9-1-1 instructor with Veterans Tribute Career and Technical Academy and Lily, Communications Specialist with Las Vegas Fire and Rescue. 

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

For more information on the Veterans Tribute Career and Technical Academy - Facebook | Twitter | Web

Episode topics –

  • Lily’s 9-1-1 story

  • Lori’s 9-1-1 story

  • VTCTA - Dispatch Program

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep251.mp3
Category:general -- posted at: 5:15pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 250 was recorded at the 2019 NAVIGATOR conference. This episode features Megan, Training Coordinator with Allegan County Central Dispatch out of Michigan.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Megan’s 9-1-1 story

  • Triple homicide

  • Training and beyond

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep250.mp3
Category:general -- posted at: 10:59am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 249 was recorded at the 2019 NAVIGATOR conference. This episode features Leslie an instructor w/NENA and Doug of Showalter & Company.

It’s an episode you don’t want to miss.

Supported by: INdigital

Presented by: IAED

Episode topics –

  • Leslie’s 9-1-1 story

  • A recap with Doug

  • How calls take a toll on us

  • Training and ethics

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep249.mp3
Category:general -- posted at: 11:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 248 was recorded at the 2019 Texas Public Safety Conference. This episode features Matt, Instructor with the Denise Amber Lee Foundation and it highlights Matt’s 9-1-1 story from Illinois to Las Vegas, his work with the Denise Amber Lee Foundation and what it was like in his center during 1 October, the Las Vegas active shooter incident.

It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Matt’s 9-1-1 story

  • The transition from working in Illinois to Las Vegas, Nevada

  • 1 October

  • Working with the Denise Amber Lee Foundation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep248.mp3
Category:general -- posted at: 8:21pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 247 was recorded at the 2019 Texas Public Safety Conference. This episode features Daneille, Assistant Communications Manager with League City Police Department and Jeremy, Communications Shift Supervisor with League City Police Department..

Supported by: INdigital

Episode topics –

  • Daneille’s 9-1-1 story

  • Jeremy’s 9-1-1 story

  • Hurricane Harvey and its impact on dispatch during and after the storm

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. 

Direct download: wttep247.mp3
Category:general -- posted at: 9:40am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 246 was recorded at the 2019 Texas Public Safety Conference. This episode features Hank and Dj Hunt. Their story follows a journey that started after a their daughter Kari lost her life, their granddaughters call to 9-1-1 that didn’t work and a promise made to help fix that problem.

Supported by: INdigital

Episode topics –

  • The story of Kari, Kari’s Law and the Hunt family

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep246.mp3
Category:general -- posted at: 3:44pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 245 was recorded at the 2019 Texas Public Safety Conference and this is Open Mic. This episode features the funny situations and phone calls that come into 9-1-1 dispatch.

Supported by: INdigital

Episode topics –

  • A live audience Open Mic session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep245.mp3
Category:general -- posted at: 1:58pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 244 was recorded at the 2019 Texas Public Safety Conference and features the #IAM911 stories of 9-1-1 professionals who attended the Imagine Listening session.

WARNING…THIS EPISODE CONTAINS STORIES THAT COULD CAUSE A TRIGGER. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. The following stories are all true and come from the dispatchers who live them.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • A live audience Imagine Listening session

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep244.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 243 was recorded at the 2019 Texas Public Safety Conference and features Carrie and Sara, public safety dispatchers with Sugar Land Public Safety out of Texas.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Carrie’s 9-1-1 story

  • Sara’s 9-1-1 story

  • Ride along stories

  • Early 9-1-1 calls

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep243.mp3
Category:general -- posted at: 11:35am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 242 highlights the experience of once dispatch, always dispatch, the experience of being present during an End of Watch and a message to my friend Brian, aka Butter, aka B3 (Baker 3.)

Episode topics –

  • Coming home to my public safety family

  • The experience of an End of Watch

  • Paying respects to my friend B3

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep242.mp3
Category:general -- posted at: 4:20pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Stories from the #IAM911 movement

  • Diana’s story - The dreaded call

  • Cori’s story - My suicidal call

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep241.mp3
Category:general -- posted at: 2:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Caleb’s 9-1-1 story

  • Responding as an EMT after the destruction of a tornado in 2011

  • EF4 tornado in Lee County, Alabama on March 3, 2019

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep240.mp3
Category:general -- posted at: 1:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life.

This is an episode you do not want to miss!

Cult of Mac - Remembering Gary Allen, Apple stores’ most devoted overnight camper

911ceu.com - Web

Supported by: INdigital

Episode topics –

  • How I met Gary Allen

  • A connection that changed my life

  • Allegan County pursuit audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep239.mp3
Category:general -- posted at: 3:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse.

This is an episode you do not want to miss!

NENA - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 Goes to Washington recap

  • 9-1-1 dispatcher reclassification

  • NENA teaser announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep238.mp3
Category:general -- posted at: 2:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres.

This is an episode you do not want to miss!

FCC Commissioner Rosenworcel – Podcast | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 dispatcher reclassification

  • Ongoing support for 9-1-1 dispatchers

  • Her work with Congresswoman Norma Torres

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep237.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 236 features U.S. Representative for California’s 35th District, Congresswoman Norma Torres. In this episode we recap episode 117, which was the first time we spoke, and now, three years later, the fight to reclassify 9-1-1 dispatchers under the protective class continues. Thank you Congresswoman Torres, for your time, your effort, your amazing staff and for the big announcement.

This is an episode you do not want to miss!

Congresswoman Norma Torres – Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • Recap - Episode 117

  • 9-1-1 dispatcher reclassification

  • A big announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep236.mp3
Category:general -- posted at: 5:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 235 features my wife Rebecca and a cameo from our 14 year old son Logan. We share stories from our family life during my time as a 9-1-1 dispatcher and read responses from #IfICouldTellYouOneThing.

Supported by: INdigital

Episode topics –

  • Family life during my time as a 9-1-1 dispatcher

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep235.mp3
Category:general -- posted at: 8:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 234 features Mel of the HumorUs Podcast and we go over Buzzfeed’s 16 WTF 9-1-1 calls that will make you question humanity. It’s an episode you do not want to miss.

HumorUs Podcast - Facebook | Instagram | Twitter | Web

Supported by: INdigital

Episode topics –

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

 

Direct download: wttep234.mp3
Category:general -- posted at: 6:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 233 features Rachel, Communications Training Officer and 9-1-1 dispatcher out of Michigan. It’s an episode you do not want to miss.

Supported by: INdigital

Episode topics –

  • Rachel’s 9-1-1 story

  • Calls that stick with us

  • Auditioning for MasterChef

  • A call to action to FOX

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep233.mp3
Category:general -- posted at: 11:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 232 covers a recap of travels, responses to questions from listeners and more! It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Recap of travels

  • #IfICouldTellYouOneThing

  • What it once was… - A look into the future of 9-1-1 dispatch

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep232.mp3
Category:general -- posted at: 1:59pm EDT

1