Within the Trenches Ep 538

Ep 538 features Katie, a 911 dispatcher with Rockford 911 out of Illinois.

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Episode topics –

• Katie's 911 story

• How a background in special education equipped her to handle intense emergency calls involving children with autism

• Learn about the rigorous process Katie underwent to join the dispatch team, including testing, interviews, and a psychological evaluation

• Gain an understanding of the intense training new dispatchers undergo, and how real-life experiences shape their ability to manage emergency situations

• Explore the misconceptions about the dispatch profession and the critical 24/7 commitment it requires, including emotional challenges and the need for quick, accurate information

• Hear Katie's advice for anyone considering a career in dispatch and why recognizing dispatchers as integral parts of the first responder system is essential

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [e-mail].