Within the Trenches Ep 539

Ep 539 features Kris, Director of Program Development at The Healthy Dispatcher.

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Episode topics –

• Kris's 911 story

• The daunting learning curve of dispatch codes and the memorization techniques that Kris used to master them.

• Training complexities in 911 dispatch and the personal growth that comes from facing such stress-inducing experiences.

• Relatable anecdotes from Kris's early days of taking calls, including mishaps and the unique multitasking demands of the job.

• Kris and Ricardo's perspectives on the importance of supportive training and the process of becoming competent and confident dispatchers.

• The impactful stories of struggles and career transitions, highlighting the deep emotional bonds formed in the dispatch community and the continuous endeavor to give back and support the profession.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [e-mail].