Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Behind-the-scenes of a special HBO Max event honoring first responders and showcasing "The Pit"

• Real-world challenges of outages in 911 centers and hospitals, and how new tech is making a difference

• The impact of AI and interoperability in public safety, saving precious seconds and supporting understaffed teams

• Candid experiences from career dispatchers, EMTs, and product innovators in the emergency services field

• How storytelling, technology, and mission-driven teams come together to improve outcomes and save lives

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 642 features Alora, director at Unacoi 911 out Tennessee.

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher

• The reality of short dispatcher training and surviving the critical early days on the job

• Experiences handling traumatic and life-changing emergency calls

• Leading her team through the chaos of Hurricane Helene and the unexpected impact on the community

• The story of Stella, the dispatch center’s emotional support dog, and the positive effect on team morale

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Gina’s journey from a law enforcement family to a career in dispatch and RapidSOS

• Training challenges and early calls that shaped her perspective

• Emotional toll and mental health strategies for dispatchers

• Memorable stories—both comical and intense—that highlight the dispatch experience

• The shift to RapidSOS, technology’s role in saving lives, and advice for new dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 640 features Shannon, a 911 professional out of Virginia.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Dispatchers’ experiences handling severe winter weather and long shifts

• Shannon’s unique journey into dispatch and her approach to training new recruits

• Emotional challenges and the importance of closure after difficult emergency calls

• The viral “trash panda” (raccoon) liquor store incident and how it unfolded from the dispatch perspective

• Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.