Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan.

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Episode topics –

• The critical role of RapidSOS technology in saving lives and responding to emergencies.

• The emotional impact of high-stress calls, including life-saving successes and tragic outcomes.

• Reenactments and media attention: what it's really like to have cameras in your face after a crisis.

• The importance of closure, peer support, and healthy coping mechanisms in 911 dispatch work.

• Building strong relationships with field responders and the realities of teamwork in life-or-death situations.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 629 features Anthony, a 911 professional and supervisor with Cass County Central Dispatch in Michigan.

Episode topics –

• Anthony’s path from growing up around the firehouse to working 24 years in public safety and 13 years in dispatch

• The unexpected challenges and misconceptions about working in 911, including memorable early calls and on-the-job lessons

• Raw stories that stuck with Anthony, from life-saving outcomes to heartbreaking losses

• How burnout, compassion, and teamwork shape dispatchers over time

• Rapid changes in 911 technology and how the role continues to evolve amidst new tools and expectations

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 628 features Janie and Nate, 911 professionals with Cass County Central Dispatch in Michigan.

Sponsored by

INdigital - Facebook | LinkedIn | X | Web

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The nerve-wracking experience of being filmed for a special project at Cass County Central Dispatch and Edwardsburg Fire Department

• How Janie and Nate each found their way into dispatch and their early training struggles

• Their personal accounts of memorable first calls and surprising moments on the job

• Detailed breakdown of a life-saving crash detection incident and rapid response teamwork

• The emotional reunion between dispatchers and the accident survivor, and reflections on how dispatch changes lives

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 627 features Tipi, the Chief of Staff at the Office of Unified Communications (OUC).

Sponsored by

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RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Tipi’s journey from high school aspirations to Chief of Staff at the Office of Unified Communications

• Early experiences and powerful calls that shaped her public safety career

• Major differences in call types and procedures between Amtrak and Montgomery County dispatch

• The impact of ECC workplace culture on retention and employee wellness

• Actionable strategies and real examples to improve morale and build positive ECC environments

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.