Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio.

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Episode topics –

• Jen’s path from criminal justice student to finding a lasting career in dispatch.

• The highs and lows of dispatcher training, including tough trainers and the importance of mentorship.

• Real stories about adapting to regionalized dispatch operations and handling high-stress situations.

• Calls that stick with dispatchers–from tragic emergencies to unexpectedly emotional moments.

• Lessons learned, advice for new dispatchers, and how the profession shapes the people behind the headset.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

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Episode topics –

• Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

• The biggest challenges and lessons of 911 call taker training

• How previous customer service experience prepped Lani for high-stress calls

• Personal stories from the front lines, including handling officer emergencies and emotional calls

• The importance of support, mentorship, and mental health resources for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emma’s deep-rooted family history in law enforcement and public safety

• Honest reflections on the challenges and unique support of being raised in a first responder household

• Transitioning from a paramedic dream to a career in dispatch due to unexpected health issues

• Navigating the hiring, orientation, and training process at the Henderson County Sheriff’s Office

• Advice for newcomers and personal takeaways after ten months behind the headset

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Ginny was inspired from a young age to serve her community and what led her to a career in dispatch.

• The intense learning curve and initial shocks of her early days on the job.

• The importance of empathy, intuition, and the “human connection” in crisis situations.

• Changes in training culture, mental health support, and why peer support matters more than ever.

• Ginny’s best advice for new dispatchers and her reflections on what she wishes she’d known at the start.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

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Episode topics –

• How attending national conferences transformed Tiffany’s perspective on her career and renewed her passion for 911 dispatch.

• Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in.

• The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally.

• Powerful stories from Tiffany’s first year as a dispatcher, including calls that left a lasting emotional mark.

• The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.