Within the Trenches

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

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Episode topics –

  • Emily’s unique work schedule and the infamous Dupont shift explained

  • Her journey from retail to public safety and what drew her to dispatch

  • The importance of support systems both at home and in the workplace

  • Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies

  • How dispatch changes you, coping mechanisms, and advice for newcomers in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep608.mp3
Category:general -- posted at: 10:52am EDT

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • How Michelle stumbled into dispatch work during college and why it stuck with her

  • The impact of working high-stress 911 calls and handling traumatic incidents

  • Balancing personal wellness with the demands of public safety and learning to set boundaries

  • The evolution of peer support and mental health resources for dispatchers over the years

  • What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep607.mp3
Category:general -- posted at: 8:14am EDT

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

  • Desiree’s journey from curious high school grad to experienced 911 dispatcher

  • The intimidating and unique environment of a dispatch center

  • Handling tough calls, including life-or-death moments and emotional aftermath

  • How public safety work changes you as a person—both toughening and teaching compassion

  • Desiree’s advice to her younger self about resilience and standing strong in the face of adversity

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep606.mp3
Category:general -- posted at: 9:17am EDT

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

  • The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

  • Emotional impact and coping with difficult calls, especially those involving children

  • The importance of peer support and teamwork within dispatch centers

  • Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep605.mp3
Category:general -- posted at: 9:34am EDT

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