Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily's journey from a business management job during COVID to becoming a 911 dispatcher

• The challenges and surprises of training and taking her first emergency calls

• High-intensity moments, including chases and memorable calls that stick with her

• The emotional toll—and fulfillment—of working in emergency communications

• Advice Emily would give to her past self and why she can’t imagine doing anything else

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

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Episode topics –

• Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff

• The excitement, challenge, and camaraderie that fuels a career in public safety

• Memorable and impactful calls that shaped his career

• The vital role dispatchers play on the front lines of emergency response

• Sheriff Griffin’s straightforward advice to those starting out in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 602 features Hunter, a 911 Professional out of South Carolina.

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Episode topics –

• Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

• The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset

• Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health

• Insights into training, working with small teams, and adapting to the high demands of dispatch centers

• The importance of personal growth, finding balance outside of work, and advice for those new to public safety

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

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Episode topics –

• How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

• What it's really like to walk into a dispatch center for the first time and train as a new hire

• The critical role of de-escalation and giving lifesaving instructions over the phone

• Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls

• Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

• The origins of Within the Trenches and Ricardo’s dispatch career

• Memorable stories and calls that shaped the podcast

• Behind-the-scenes of launching the podcast and early challenges with audio and content

• The evolution of the show, including the #IAM911 movement and Imagine Listening

• What’s next for the podcast and how the community can get involved

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.