Within the Trenches

Ep 595 features Daylan, a center manager at Brazoria County, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning.

  • The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience.

  • Her experiences with domestic violence calls and the importance of empathy in 911 dispatching.

  • The intersection of career growth and personal faith, and how it has guided Daylan's journey.

  • Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep595.mp3
Category:general -- posted at: 7:19am EDT

Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • AK's transition from law enforcement to becoming a wellness specialist.

  • The critical moments in law enforcement that shaped her journey.

  • The importance of mental health resources and recognizing burnout.

  • AK's current work in coaching, speaking, and spreading awareness about wellness.

  • Her debut book, "Beat the Burnout," and its impact on frontline workers.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep594.mp3
Category:general -- posted at: 10:55am EDT

Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interpreter

  • The emotional challenges and support systems in place for dispatchers handling traumatic calls

  • Insightful anecdotes from ride-alongs and unexpected 911 call situations

  • How dispatchers decompress and manage stress with personal coping strategies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep593.mp3
Category:general -- posted at: 4:42pm EDT

Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The impact of different shift hours on dispatchers' personal lives.

  • The importance of community programs like the CARE team in supporting frequent callers.

  • How previous careers in public service prepared Maddie and Casey for dispatch work.

  • Navigating the lack of closure and dealing with emergency calls.

  • The humor and humaneness behind dispatch, featuring lighter moments mixed in with chaos.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep592.mp3
Category:general -- posted at: 1:59pm EDT

1