Within the Trenches

Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The powerful "Imagine Listening" sessions and their evolution into a podcast and book series

  • The impactful #IAM911 movement and its role in peer support and public education

  • Ricardo's personal journey and inspiration behind his work

  • Special performance by Bailey Johnson and insights on the 911 dispatch experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep562.mp3
Category:general -- posted at: 12:02pm EST

Ep 561 features Elizabeth, an author, and a retired 911 professional. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The emotional toll of handling traumatic calls

  • The role of peer support and stress management in her department

  • Challenges of working with outdated technology in the 1990s dispatch center

  • Transitioning from work to retirement and pursuing creative projects

  • The importance of seeking culturally competent mental health support

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep561.mp3
Category:general -- posted at: 7:42am EST

Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Brandon recounts a severe car accident that resulted in a challenging recovery

  • The transition from security to public safety and what drew him to 911 dispatch

  • Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents

  • The impact of mental health on dispatchers and the importance of seeking therapy

  • Reflections on the deep connections formed in dispatch and the fulfillment of helping others

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep560.mp3
Category:general -- posted at: 9:38am EST

Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Julie's transition from nursing school to a career in law enforcement and dispatching

  • The unique traits and skillset required for the demanding role of a 911 professional

  • Navigating the challenges of the COVID-19 pandemic and its impact on the work culture

  • The importance of effective leadership, training programs, and a positive work environment

  • Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep559.mp3
Category:general -- posted at: 8:50am EST

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