Within the Trenches

Ep 558 features Robin, the owner of CrisisIQ. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Robin's unique journey from communications to becoming a trainer and supervisor in dispatch

  • The innovative training techniques she developed and implemented at her agency

  • An emotionally challenging first call and the importance of caller management

  • Robin's advice on the significance of work-life balance and avoiding burnout

  • Insight into Robin's company, CrisisIQ, and its tailored training programs

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep558.mp3
Category:general -- posted at: 7:30pm EST

Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby

  • The struggles of translating and dealing with medical and fire emergencies

  • Navigating the complexities of revealing their identities while handling calls

  • Marlene's transition to working in public safety and her initial challenges

  • The importance of managing stress and maintaining passion for the job

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep557.mp3
Category:general -- posted at: 10:06am EST

Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado. 

Episode topics –

  • Joey's path to joining the public safety field and his personal connection to 911 dispatching

  • The emotional and professional challenges faced during initial training and first emergency calls

  • The unique structure and supportive culture at Aurora 911, including professional development roles

  • Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine

  • Advice for new dispatchers on trusting the process and overcoming self-doubt

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep556.mp3
Category:general -- posted at: 2:22pm EST

Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Tyler's emotional performance and conversation about Kari's law

  • Corinne's reflections on her eye-opening ranch experience

  • Joe Serio's insights on personal growth and facing challenges

  • Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs

  • Juliet's journey from shy dispatcher to confident public speaker and marathon runner

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep555.mp3
Category:general -- posted at: 2:47pm EST

Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Mario's initial interest in being an EMT and the shift to 911 dispatching

  • Challenges and adrenaline rush of early days in dispatch

  • The impact of working on high-stress calls

  • Memorable and haunting calls in dispatch

  • Tips and advice for new dispatchers from Mario's six years of experience

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep554.mp3
Category:general -- posted at: 8:54am EST

Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher

  • The importance of being human and adaptable in the ever-evolving field of dispatching

  • Transitioning careers from dispatching to management and the associated challenges

  • Pam’s insights on the role and selection of chaplains for first responders

  • Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep553.mp3
Category:general -- posted at: 3:42pm EST

1