Within the Trenches

Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado. 

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Episode topics –

  • Reyna's journey into public safety and criminal justice

  • The challenges of working early morning shifts

  • Handling emotionally intense 911 calls

  • The complexity of translating emergency calls

  • Unexpected moments with family members calling in emergencies

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep552.mp3
Category:general -- posted at: 6:13pm EST

Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch. 

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Learn more about FirstWatch - Web

Episode topics –

  • The importance of standardized questions and procedures in dispatching.

  • Personal stories of challenging calls and their emotional impact.

  • How First Watch software aids dispatch centers by automating tasks and analyzing call data.

  • The significance of accreditation as a center of excellence in emergency dispatch.

  • Strategies for maintaining professional boundaries and fostering trust within dispatch teams.

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep551.mp3
Category:general -- posted at: 4:19pm EST

Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah. 

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Episode topics –

  • Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored

  • The importance of staying calm and compassionate in high-pressure situations is highlighted

  • Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher

  • She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies

  • Jenessa recounts performing CPR on a collapsed man during a 5k race

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep550.mp3
Category:general -- posted at: 2:40pm EST

Ep 549 features Jonathan, TC CTO, with Johnston County, NC. 

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

  • The emotional toll of a significant 911 call that changed Jonathan's perspective

  • The importance of supportive family and coworkers in dispatch work

  • Navigating the transition between different dispatch roles

  • The intensity and unpredictability of dispatch work

  • The journey of personal growth and leaving a positive legacy in the field

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep549.mp3
Category:general -- posted at: 12:12pm EST

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