Hello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

• Ed's start in dispatch and switch to law enforcement
• Dispatch training
• How officers would benefit from sitting in dispatch
• Continuing education through NENA

Hello everyone! Within the Trenches is back with episode 52 featuring Jeff, the Director of Monroe County Central Dispatch and 1st Vice President for Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Jeff shares his dispatch experience, the importance of continuing education, what the general public knows or doesn’t know about 9-1-1 and some advice to new and seasoned dispatchers. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

• Rising through the ranks 
• Memorable dispatch moments
• Continuing education through NENA

Hello everyone! Within the Trenches is back with episode 51 featuring David, the Director of Kosciusko 9-1-1 in Indiana. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode David shares his dispatch experience and how he worked his way up to the position of director of his center. We also touch on text-to-9-1-1 and his experience thus far. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

• David - from dispatch to director
• text-to-9-1-1
• Why callers would rather text than call