Within the Trenches

newWTTStandAloneLogoRecording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it's episode 104 of Within the Trenches, sponsored by Indiana NENA and INdigital - A leader in Next-Gen Core Services. In this episode, show regular, Rob "Big Mac" McMullen joined me to talk about anything and everything we could think of. I can't even begin to mention what all we talked about but shout outs go to Leah of Grand Traverse, Smart911, the graphic design talents of Rizzo and the 911 Wellness Foundation. 

This is a must listen so check it out, share and share again. As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Episode topics -

 

  • Rob is a celebrity
  • Rob loves the media
  • New Hampshire or bust
  • And more...
Direct download: WTTEP104.mp3
Category:general -- posted at: 2:32pm EDT

newWTTStandAloneLogoWelcome to Within the Trenches and this is episode 103. This episode is sponsored by INdigital - A leader in Next Gen Core Services. 

Last week for episode 102 I spoke with Lloyd out of Canada and he shared his 911 story and touched on mental health and dispatch wellness as well as how he started Dispatch Monkey. If you missed that episode please make sure to go and listen and share. 

The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd2016). They are 5X5 decals at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,

  • Complementary registration to the conference & expo
  • Complementary registration for a one-day pre-conference course of your choice
  • A $500 travel stipend
  • Official Within the Trenches t-shirt

To register, make sure to go to thejabberlog.com/scholarship/scholarship.php

Today’s guest is Daphanie, Communications Training Coordinator and Shift Supervisor, out of Martin County Fire/Rescue in Florida. In this episode Daphanie shared her 911 dispatch story as well as some calls that have impacted her life. This is a must listen so please check this out, share and share again. Below you will find links to Daphanie’s articles with IAED, links to IAED and Threadsy Tee.

As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Contact Daphanie - firequeenmcfrATyahooDOTcom

Daphanie's Articles - Article 1Article 2

IAED - www.emergencydispatch.org | www.iaedjournal.org

Threadsy Tee - Web | Facebook | Twitter

Episode topics –

  • Daphanie’s 911 Story
  • 911 calls that made an impact
  • Dispatch policies
  • And more
Direct download: WTTEP103.mp3
Category:general -- posted at: 5:09pm EDT

newWTTStandAloneLogoWelcome to episode 102 of the Within the Trenches Podcast, a podcast based on the experience of being a 911 dispatcher. The show is going strong and while stories are the main focus of the podcast, 911 companies and organizations are coming on the show to talk about what they are doing. The way I look at it is that if I can supply dispatchers with some free training through the podcast, why not?

On episode 101 I spoke with Eddie of St. Louis County, Missouri and he shared his 911 story as well as what it was like for him in the dispatch center during the Ferguson riots. If you missed that episode, please make sure to go and listen and share. 

The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2nd 2016). They are 5X5 decal’s at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,

  • Complementary registration to the conference & expo
  • Complementary registration for a one-day pre-conference course of your choice
  • A $500 travel stipend
  • Official Within the Trenches t-shirt

To register, make sure to go to thejabberlog.com/scholarship/scholarship.php

Today’s guest is known throughout social media and the blogosphere as Dispatch Monkey but today we find out who the man is behind the monkey…or curtain. This person is a police dispatcher working for an agency in western Canada and his given name is Lloyd. This is a must listen so make sure to check it out, share, check out Dispatch Monkey's links below and share!

As always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com.

Visit Dispatch Monkey – Web | Facebook | Twitter

Episode topics -

  • Lloyd's dispatch story
  • 911 calls
  • The beginning of Dispatch Monkey
  • And more

 

 

 

Direct download: WTTEP102.mp3
Category:general -- posted at: 6:36pm EDT

newWTTStandAloneLogoWelcome to episode 101 of the Within the Trenches Podcast. Last week I posted the 100th episode of the podcast and in that episode I took a trip back in time to how everything started out and what’s to come. I played clips from episodes 1, 6 and 12 and I hope you enjoyed them because they were so much fun to record. Since that episode I have received many emails for the Sons and Daughters of Dispatch vinyl decals. Because so many people wanted a second round I opened up the vault and they are available once again. They will only be available for 2 weeks so get them while you can. They are 5X5 decals at $9.99 + shipping and can be found here. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana.
 
Scholarship includes:
  • Complementary registration to the conference & expo
  • Complementary registration for a one-day pre-conference course of your choice
  • A $500 travel stipend
  • Official Within the Trenches t-shirt
To apply for the scholarship make sure to go to thejabberlog.com/scholarship/scholarship.php
 
On today’s episode I got to speak to dispatch trainer Eddie from St. Louis County, Missouri. Eddie shared his 911 dispatch story along with what it was like for him when he was working in dispatch during the heated situation that was the Ferguson riots. I must preface this by saying that no specific incidents are talked about because of open/pending court cases, but it focuses more on Eddie's stress level during that time. Eddie attended many hours worth of stress management but nothing could prepare him for what he dealt with.
 
This is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com.
 
Episode topics -
  • Eddie's 911 dispatch story
  • Stress Management
  • Eddie's stress level during the Ferguson riots
  • Adele inspired apology from Mlive

Visit Dispatch Monkey – Web | Facebook | Twitter

Direct download: WTTEP101.mp3
Category:general -- posted at: 10:02pm EDT

newWTTStandAloneLogoEpisode 100! Man oh man I can’t believe it. It’s been one crazy ride and I wouldn’t change a thing. Welcome to Within the Trenches, a podcast based on the experience of being a 911 dispatcher. I have interviewed dispatchers from all over the United States including Ireland, Canada and Australia. I have also interviewed 911 leaders, directors and 911 pro companies and organizations such as the 911 Wellness Foundation, Dispatch Magazine Online, NENA, APCO, TERT, EENA, INdigital, Success Communications, Agency360, 911Trainer.com, Avaya, The Denise Amber Lee Foundation, Xybix, Smart911, The Cool Kids of 911 and more!

I feel truly blessed to have had the opportunity to interview and meet so many amazing people. It started as a school project and blew up from there. In this episode I go back and reflect on the beginning of my journey. I play clips from episodes 1, 6 and 12 and share all kinds of stories. I hope you enjoy them and I will post links to those episodes below. Don’t forget that you have until April 15th 2016 to apply for the Within the Trenches Continuing Education Scholarship. This is a great opportunity for you to attend a national conference so don’t miss out. Thank you to everyone who believed in me and this project. I don’t plan on stopping any time soon. I see this show doing so many things in the future so stay tuned. Here’s to 100 more episodes and beyond. Cheers!

Episode topics –

  • The beginning of Within the Trenches
  • Episode 1 - Web
  • Episode 6 - Web
  • Episode 12 - Web
  • I’m Abscessed with You – Web
  • Visit Dispatch Monkey – Web | Facebook | Twitter

Behind the Mic: Stories from the Trenches

Direct download: WTTEP100.mp3
Category:general -- posted at: 10:03pm EDT

newWTTStandAloneLogoWelcome to episode 99 of Within the Trenches. I have come a long way and it is hard to believe that my next episode is going to be number 100. I am planning something great for this landmark episode so stay tuned! In this episode I did a recap of episode 98 that included some of my admins. I also gave an overview of a couple of videos we watched and I made sure to give a shout out to Heather of Absolute Photography out of Holland, MI. She made a vinyl decal out of my Sons of Dispatch – NINE ONE ONE Original logo and it looks amazing!

I asked the fans if they would be interested in one and there was a large response so I will be making them available in the next few days for purchase. The decals will be for both the Sons and Daughters logo and will cost $9.99 a piece. Now I know it may seem like a lot but a portion of the proceeds will go to a scholarship that I am working on to send one dispatcher to the 2016 National NENA conference in Indy.

Today’s guest features Sue Pivetta of Professional Pride and 911trainer.com. She is a former dispatcher, supervisor, console trainer and vocational teacher. This episode was a lot of fun and after about 3 years of trying to schedule an episode we finally got a chance to chat. If you are passionate about training or are thinking about making a move into a training position then this is the episode for you.

As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com. Also don’t forget to use the hashtag #ShitDispatchersSay & ShitDispatchersThink on Facebook and Twitter. You can mention us on Twitter with your Say or Think hashtag and we will retweet it or you can send one to our inbox on Facebook and we will post it anonymously. Check out Sue’s links below and tell her we sent you. Cheers!

Sue Pivetta – Linkedin | Twitter | YouTube

911trainer.com – Facebook | Web

 

Episode topics –

  • Episode 98 recap
  • How Sue got into dispatch
  • First night in dispatch calls
    • Murder & Rape
  • Shotgun to jaw call
  • Training dispatch today
  • And more
Direct download: WTTEP99.mp3
Category:general -- posted at: 4:53pm EDT

newWTTStandAloneLogoWelcome to episode 98 of Within the Trenches. A lot has been going on lately and I can’t make any announcements yet but as soon as I get the green light I will do so. Now along with that there are some big things coming up and I know the National NENA conference is a few months away but I can’t help but mention that the podcast will be better than ever. I’m working on a scholarship for one lucky dispatcher. The scholarship will include a full registration, travel stipend and a couple others things but complete details and open registration will not come out until early next month. If you have never been to a conference, this is your chance. 

A couple t-shirt campaigns are coming up as well and a portion of the proceeds will go to that scholarship so when it hits make sure to order your shirt, it’s going to an excellent cause. And in case you’re wondering the shirt campaigns will include the Sons and Daughters of Dispatch design that I posted on Facebook and Twitter. Today’s episode is going to cover a hot topic on the skewed public perception of dispatch along with how much we do and how it can affect us. We also share a couple of videos on dispatcher tasks from Facebook Page “Inside the Fire: A Page For First Responders” and “The Operator” by Bridge the Divide Media. Joining me for this episode are a few of my admins from the podcast fan page, Shae, Victoria and Kelli.

This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Below you will find links to the videos mentioned in this podcast.

Episode topics –

Direct download: WTTEP98.mp3
Category:general -- posted at: 5:01pm EDT

newWTTStandAloneLogoWelcome to episode 97 of Within the Trenches. A few days ago I received numerous tweets and Facebook messages asking if there was going to be a Halloween themed show. I thought about it and thought about it and finally decided I would do one. I was trying to figure out what I was going to do and a good friend of mine told me about some creepy and scary 9-1-1 calls she heard from a YouTube channel. I checked them out and they are pretty crazy. They reminded me of when I was in dispatch and the crazy stuff I would hear so I decided to use the tapes. I will give full credit to those who put the calls together below so make sure to check them out for other videos.

I want to make sure that everyone knows that I am not making light of the emergency situations. The calls are meant to educate and show the reality of 9-1-1 dispatch. Others may have a dark sense of humor and if you do well, that usually means you have worked or know someone who has come from the chair. At the end of the episode you will get to hear about some new things going on with the show and a scholarship I want to put together for the 2016 National NENA conference. I'm currently looking for sponsors so if you want in on it please let me know.

As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics 

  • My haunted house
  • B&E and Attempted B&E while I was at home with my family
  • Within the Trenches Dispatcher Scholarship

911 Tapes

Top Trending Channel on YouTube Visit them at toptrending.com- 5 of the creepiest 911
  • Elderly Female calls 911 to report a suspicious subject outside her home.
  • Chimpanzee attack
  • Intruder
  • Weepy voice killer
Mr. Nightmare YouTube Channel - 6 Shocking & Freaky 911 Calls
  • Man living in Washington describes what sounds like Bigfoot
  • Kid who calls 911 to report killing his mom and sister
  • Stalker call where caller was armed
Direct download: WTTEP97.mp3
Category:general -- posted at: 1:33pm EDT

newWTTStandAloneLogoI am a firm believer that every person we meet, we meet for a reason. Whether it is good or bad, a blessing or a lesson, there is a reason. A few years ago I reached out to someone who would help shape the rest of my career. Although the good deed was small it changed everything and made a big impact on my life.

When I was in the last part of my dispatch career I was working on my Masters in New Media Journalism. At this time I was writing heavily and posting all kinds of personal dispatch stories to my blog. It had become pretty popular with those in the 9-1-1 community as well as the general public. People were learning and I was loving it but I felt like something was missing, I felt like I could do more. As I was riding on the popularity of my written version of Within the Trenches I was introduced to podcasting through an assignment in school. I fell in love with it and started a public safety series doing stories with dispatch, police and EMS.

From there I decided to turn my written segment into a podcast but it was going to take a little help from Kickstarter. My goal for this Kickstarter campaign was $1,500. It would pay for equipment, hosting and more. I was going strong with $606 early on but my campaign stalled and I was sure I would not make it. I had 36 hours left and I was freaking out. I was reading some 9-1-1 industry news at 9-1-1 Dispatch Magazine Online and decided I would reach out to the editor for help. I told Gary Allen that I wasn't looking for money from him. All I wanted was help getting the word out on my project. Later on that day I received a response from him saying that he loved the idea of a dispatch podcast and telling dispatch stories. He wrote up a small blurb on what I was doing and also reached out to some industry partners. In 24 hours I surpassed my campaign goal.

I can safely say that if it wasn't for Gary's help I probably would not have made it. On top of that I recently found out that one of the industry partners he reached out to was my now boss and founder of INdigital, a public safety solutions company. I thought my boss simply found me by the article that Gary put out but Gary reached out to him. It's awesome how things work out sometimes. Sadly, Gary recently passed away. He had 40 years of public safety background and my only regret is not having more of an opportunity to have him on the podcast to tell his complete story. I did get a chance to have him on an episode with me and it is included within this episode. We were experimenting with Google+ Hangouts Live so the audio sounds a little different but it is a good one nonetheless. Also towards the end there is about a minutes worth of music. The show doesn't end though, I was showing Gary a video and all you can hear is the music. So just in case you listen and wonder what is going on. Below you will find a link to the video version of episode 45 with Gary Allen. I hope you enjoy the episode and please share it.

As always if you have any questions or you would like to be a guest on the show you can email me at wttpodcast@gmail.com

godspeedGary,

I will be forever grateful to you. Your help made a huge impact on my life. I hope I am able to leave a mark on this industry the way you did. Godspeed my friend.

Thanks,
Ricardo

 

 

 

  

Direct download: WTTEP96.mp3
Category:general -- posted at: 12:57pm EDT

wttPodcastCoverWelcome to another episode of Within the Trenches. It has been almost a month since I posted the last episode but I’m back and ready to go with a long list of guests. Today’s episode will feature 911 news stories along with some tapes and a written guest blog. I’m joined today by show regular Rob “Big Mac” McMullen, Director of Vigo County 911 and 2nd VP of NENA. He’s joined by episode 94 guest Jordon, dispatcher with Garfield County Emergency Communications Authority and new to the admin team of the Facebook Fan Page. 

Get ready to laugh, learn and if you would like to read and comment on Kelli's guest blog post entitled, "I was there" please click the link below. Also, there are only a few days left on the "Dispatch Love" t-shirt campaign so get yours while you can. Once it's over that's it! This is a limited edition t-shirt that cannot be found in stores.

Kelli's "I was there" guest blog

"Dispatch Love" t-shirt campaign

Episode topics -

  • Recap with Jordon on episode 94
  • How would you dispatch that medical? (911 tape)
  • The skunk is guilty! (911 tape)
  • Dispatch hangup (911 tape)
  • Kelli's "I was there" guest blog
Direct download: WTTEP95.mp3
Category:general -- posted at: 11:08am EDT