Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • How a clean center can help your dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep220.mp3
Category:general -- posted at: 12:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Ashley’s 9-1-1 story

  • Amy’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep219.mp3
Category:general -- posted at: 4:08pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep218.mp3
Category:general -- posted at: 12:30pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep217.mp3
Category:general -- posted at: 3:51pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch.  

Supported by: INdigital

Episode topics –

  • Las Vegas Shooting

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep216.mp3
Category:general -- posted at: 3:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Laurel’s 9-1-1 story

  • Susan’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep215.mp3
Category:general -- posted at: 4:21pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session.  

Supported by: INdigital

Episode topics –

  • Open Mic/Funny 9-1-1 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep214.mp3
Category:general -- posted at: 12:52pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session.  

Supported by: INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep213.mp3
Category:general -- posted at: 1:04pm EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share.

Supported by: INdigital

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep212.mp3
Category:general -- posted at: 9:45am EST

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.  

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • What is NICE

  • The importance of QA

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep211.mp3
Category:general -- posted at: 9:41am EST