Hello and welcome to episode 94 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver and this will be the last episode of a series of episodes that were recorded there. It was an excellent week of networking, learning, presenting and podcasting.

In this episode I got the chance to speak with Jordon and Tiffany, dispatchers with Garfield County Emergency Communications Authority out of Colorado. This was a great episode to record. We told many stories and we laughed like crazy. If you want to learn more about dispatching, the national conference and more then you need to check this one out.

As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics -

• How Jordon & Tiffany got into dispatching
• What it was like for them
• Early calls
• State Police story
• And more

Hello and welcome to episode 93 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In this episode I got the chance to speak with Andrew, an instructor with Public Safety Training Consultants. 

This is a very short and sweet episode that I hope you enjoy. I usually record a longer episode but Andrew was about to give a class at the conference. I am going to get a hold of him for a much longer episode in the future so stay tuned for that. 

As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com.

Episode topics -

• How Andrew got into dispatching
• What it was like for him
• A brief overview of the class he was teaching

Hello and welcome to episode 92 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA. This was a fun episode to record and in it we talk about a presentation we gave on text for 911. The presentation went great and Rob and I are thinking of hitting more conferences to present this. 

This is a must listen! The intro alone is awesome so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Episode topics -

• Rob "Big Mac" Wrestling Intro
• 2nd VP duties
• Text for 911 presentation highlights

Hello and welcome to episode 91 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with show regular Rob “Big Mac” McMullen the newly elected 2nd VP of NENA, Ty Wooten, Education Director of NENA and Brian Tegtmeyer, who is an Education Advisory Board Member for NENA. This is an awesome episode! We share everything from the beginning of the conference up until that point of the conference. It's educational and entertaining.

As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com

Episode topics -

• Funny intro
• Conference events
• Preparing for NENA 2016

Hello and welcome to episode 90 of Within the Trenches. I am back from the national NENA conference that was held at the Colorado Convention Center in Denver. It was an excellent week of networking, learning, presenting and podcasting. In This episode I got the chance to sit down with Matt, Founder of Agency360 and sponsor of the show for the month of June.

Matt shares his story from dispatch, to becoming a police officer and ultimately starting Agency360 to help the onboarding of new dispatchers and helping to streamline your CTO program. It’s an episode you don’t want to miss! So please listen and share!

As always, if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com.

Make sure to check out our sponsor Agency360 by clicking the image below.

Episode topics –

• Matt's dispatch story
• The history of Agency360
• Early 911 calls
• What Agency360 can do for you
• And more 

Welcome back folks! This is episode 89 of Within the Trenches. In this episode I got to speak with guest regular Rob McMullen, director of Vigo County 911 out of Indiana and current North Central Region Director of NENA. We chat and listen to 9-1-1 calls including one on the late great American Dream Dusty Rhodes. We also share some information on our upcoming class at the National NENA Conference in Denver next week. It's called, "A Day In The Life of Text to 9-1-1." You don't want to miss it! If you are going to be there, make sure to look for us on Tuesday around 4 p.m.

Also make sure to check out our sponsor Agency360! Their customizable web-based field training software supports the CTO program and the on boarding of new dispatchers across the country to improve consistency, access, and efficiency in documenting their training. For more click on their image below.

Episode topics -

• 9-1-1 tapes
• Dusty Rhodes
• "If they shoot you call us back with that information"
• News story of female faking a kidnapping over text
• And more

Good afternoon and welcome back for episode 88 of Within the Trenches. In this episode I got the chance to speak with Theresa, a dispatcher and trainer with Greenville City PD in Greenville South Carolina. We go back and reflect on her dispatch career from the beginning up to present time as a trainer. We also dig deep into her training style and how her CTO program through Agency360 has streamlined the training process.

If you have ever wanted to be a better trainer this is the episode for you! This is a must listen so check it out and share! As always if you have any questions or want to be a guest on the show, send an email to wttpodcast@gmail.com

Make sure to check out our sponsor Agency360 by clicking the image below!

Episode topics –

• Theresa’s 911 story
• Early 911 calls
• Lessons learned in training
• CTO program through Agency360
• And more

Hello everyone! This is going to be an epic episode 87 of Within the Trenches. It has been a little while since the last episode but I’m back and ready to go. Agency360, a new sponsor for the month of June, sponsors this episode. I will be sitting down with them in the coming week to record an episode with them and talk about the awesome things they are doing for dispatchers with their training program. For today’s episode I want to go back and talk about where this all started.

You will get to hear about how I started out in dispatch, my calls, my transition from dispatch to becoming an industry partner and what I am doing with the podcast. You will also listen to clips from other episodes. One deals with an officer shooting and death. It is one that you need to listen to and hopefully you can learn something from it. This is a must listen so check it out and share.

As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Make sure to check out our sponsor Agency360 by clicking the image below.

Episode topics –

• How my dispatch career began
• The Skeleton and Frostproof PD
• Early Career Calls and Training
• Episode clips
• And more!

Videos heard during the podcast

Hello everyone and welcome back to another episode of Within the Trenches. This will be the last episode in a series recorded at the 2015 Indiana NENA/APCO conference and expo a few weeks ago. I had a great time there and I hope everyone who was on the show or attended my class enjoyed it too. I met a lot of new people, visited with good friends and just had an all around good time. There is never a dull moment with the crew from Indiana.

In this episode I got the chance to speak with Lindsey, dispatcher with Fulton County 911 and her mom Lori, training coordinator with INdigital and former PSAP director. This episode was a lot of fun to record. It was the first time that I have ever had a mother/daughter episode and they hit one out of the park.

This is a must listen so check it out and share. As always if you have any questions or would like to be a guest on the show, you can send an email to wttpodcast@gmail.com.

Episode topics –

• How Lindsey started in dispatch
• What it was like working for her mom Lori
• What training was like
• What it was like the first night they worked together

Hello folks and welcome back to another excellent episode of Within the Trenches. This is the podcast where you will learn, laugh and understand what 911 dispatch is all about. The point of the show is to give a true experience and look into the lives of those behind the mic. They are the true first responders and the most important people you will never see. In doing this podcast I have made it my goal to help share their stories as well as some of mine.

In this episode I sat down with show regular Rob McMullen, North Central Region Director of NENA as well as director of Vigo County 911 in Indiana. Joining him on this episode are Victoria and Kelli, dispatchers with Vigo County 911 and this is a must listen and share. We tell stories from dispatch, personal life and a story I have never told before from my time in dispatch. It’s one you don’t want to miss.

As always you can email the show for comments, questions or if you want to be a guest on the show at wttpodcast@gmail.com.

Link to the story that Kelli mentions at the end of this episode below.

Suicide call – http://www.thejabberlog.com/2011/05/10/a-moment-of-clarity/

Episode topics –

• Encounters with the police
• Gas station burrito story
• Victoria and the pepper spray shank
• And more