Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with the first recipient of the Within the Trenches Continuing Education Scholarship. Her name is Leslie, a Telecommunicator, CTO and 2016 recipient of the Mary Antley Telecommunicator of the Year Award. She dispatches out of New Hanover County in North Carolina and it was an honor to have her on the show. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services.

I was given an opportunity three years ago to bring my newly created podcast to the National NENA conference in Charlotte North Carolina. It changed my life in so many ways. I told my wife that one day I would pay it forward and I did that by creating a scholarship that would send a dispatcher to the national conference. There is so much to say about Leslie but I would rather you hear her story in her own words. Once again it was an honor to have her on the show and I see big things coming in her future. Keep doing what you do!

As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics –

• How Leslie started out in dispatch
• Early phone calls
• A call that changed her life
• Mary Antley Award
• And more

Welcome to an all new episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I spoke with dispatchers from Indiana with the code names of Maverick and Phoenix. We recorded live from the Indiana Convention Center for the 2016 National NENA Conference & Expo. This episode is sponsored by NENA and INdigital - A leader in Next-Gen Core Services. 

This episode is hilarious and I can't even start to explain the stories we told but it was a good time and if you are looking for a good laugh make sure to listen and share. As always if you have any questions or would like to be a guest on the show please send an email to wttpodcast@gmail.com.

Episode topics -

• Top Gun
• Early morning accident
• The loss of a member
• Tyson voice

Within the Trenches is back with episode 109 and you don't want to miss this one. I got the chance to speak with three great individuals including Greg with Van Buren County 9-1-1 along with Jim and Dee Ann of the 9-1-1 Wellness Foundation. We had a great time recording this episode of the show but we also learned a lot. In this episode we shared several stories and Jim talked about his class at the 2016 Michigan NENA conference as well as what the foundation is currently working on for the national conference and future endeavors. 

This was an extra special episode for me since it marked 3 years since I made my podcast debut as well as conference speaking debut at Michigan NENA 2013. I recorded episodes with great people that year including Jim and Dee Ann and afterward I was advised that I would be doing the podcast at the national show in North Carolina. I remember standing there in shock at everything that was happening and Jim pulled me aside, put his arm around me and said,

"This is how it starts, it's where your change begins." 

I will never forget that day. Thank you to everyone who helped me in the beginning and to those who continue to help and believe in what I am doing. I love doing what I do! If you have any questions or would like to be a guest on the show please send an email to wttpodcast@gmail.com.

9-1-1 Wellness Foundation - Web | Facebook | Twitter

9-1-1 Wellness Foundation GoFundMe - Web

Episode topics -

• Jim's Michigan NENA Course
• Dealing with mean callers
• How to communicate at home
• And more

Good evening and welcome back to another episode of Within the Trenches. This past week I was in Lansing, Michigan for the 2016 Michigan NENA conference. It could not have gone any better. I got the chance to catch up with old friends and met a lot of new ones. It was great to see all of you and it was especially nice to see the crew from Van Buren County 9-1-1, Greg, Mike and Jennifer. It had been a while since I last saw them but we fell right back into it when we recorded this together.

In episode 108 we visit our first calls, suicide by gun, domestic violence and spam. This is a must listen so make sure to check it out and share! As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

• First calls
• How the crew of Van Buren County 9-1-1 started dispatching
• Death by train
• DV & Spam
• Car vs animal
• And more!

Within the Trenches is back! Episode 107 is sponsored by INdigital - A leader in Next-Gen Core Services. In this episode I sat down with my brother Fernando to tell some personal stories that include a possible UFO sighting and a 9-1-1 tape of those sightings. A shoutout goes to OpenMinds - UFO News and Investigations for the short story and the audio. Also the Sons and Daughters of Dispatch decals are available for purchase so get yours while you can! Another shoutout goes to Heather of Absolute Photography in Holland, MI for assisting with the first few orders of vinyl decals. You do amazing work and if anyone is looking for vinyl Heather is your top choice!

This episode is a must listen so make sure to check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Heather - Absolute Photography - Web | Facebook

Episode topics -

• Santa came early
• House break-in
• UFO sighting

Welcome to episode 106 of Within the Trenches! This episode is sponsored by Indiana NENA and INdigital, a leader in Next-Gen Core Services. In this episode I sat down with the ladies of Vigo County 9-1-1 Indiana and it was epic! Joining me was dispatchers, Chelsey, Kelsie, Heather and Hanna along with their director Rob "Big Mac" McMullen. There are so many different topics on here that I can't even begin to talk about it. You have to listen to it to understand.

This is a must listen so make sure to check it out and share it up! As always if you have any questions or you want to be a guest on the show you can email the show at wttpodcast@gmail.com. 

Episode topics -

• Robbing custard
• "Your Mom"
• "Are you a psychic?"
• And more!

Recording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it's episode 105 of Within the Trenches, sponsored by Indiana NENA and INdigital - A leader in Next-Gen Core Services. This episode is entitled "Open Mic". My guest list consists of show regular Rob, Nicole, Assistant Director of Montgomery County, Lindsey, dispatcher with Fulton County and the audience/attendees of the conference. This was the first time I have ever done a podcast with a live audience and it turned out amazing! We tell all kinds of funny stories and some of them may make you blush. There is a warning in the beginning so listen and remember, you have been warned. 

This is a must listen so make sure to check it out and share! As always if you have any questions or if you want to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

• Bottle cap story
• "Annie are you ok, are you ok Annie?"
• "I am the drunk driver"
• "Something is stuck"
• And many more!

Recording live from the 2016 Indiana NENA/APCO Conference in Indianapolis, Indiana it's episode 104 of Within the Trenches, sponsored by Indiana NENA and INdigital - A leader in Next-Gen Core Services. In this episode, show regular, Rob "Big Mac" McMullen joined me to talk about anything and everything we could think of. I can't even begin to mention what all we talked about but shout outs go to Leah of Grand Traverse, Smart911, the graphic design talents of Rizzo and the 911 Wellness Foundation. 

This is a must listen so check it out, share and share again. As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Episode topics -

• Rob is a celebrity
• Rob loves the media
• New Hampshire or bust
• And more...

Welcome to Within the Trenches and this is episode 103. This episode is sponsored by INdigital - A leader in Next Gen Core Services. 

Last week for episode 102 I spoke with Lloyd out of Canada and he shared his 911 story and touched on mental health and dispatch wellness as well as how he started Dispatch Monkey. If you missed that episode please make sure to go and listen and share. 

The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2^nd2016). They are 5X5 decals at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,

• Complementary registration to the conference & expo
• Complementary registration for a one-day pre-conference course of your choice
• A $500 travel stipend
• Official Within the Trenches t-shirt

To register, make sure to go to thejabberlog.com/scholarship/scholarship.php

Today’s guest is Daphanie, Communications Training Coordinator and Shift Supervisor, out of Martin County Fire/Rescue in Florida. In this episode Daphanie shared her 911 dispatch story as well as some calls that have impacted her life. This is a must listen so please check this out, share and share again. Below you will find links to Daphanie’s articles with IAED, links to IAED and Threadsy Tee.

As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Contact Daphanie - firequeenmcfrATyahooDOTcom

Daphanie's Articles - Article 1 | Article 2

IAED - www.emergencydispatch.org | www.iaedjournal.org

Threadsy Tee - Web | Facebook | Twitter

Episode topics –

• Daphanie’s 911 Story
• 911 calls that made an impact
• Dispatch policies
• And more

Welcome to episode 102 of the Within the Trenches Podcast, a podcast based on the experience of being a 911 dispatcher. The show is going strong and while stories are the main focus of the podcast, 911 companies and organizations are coming on the show to talk about what they are doing. The way I look at it is that if I can supply dispatchers with some free training through the podcast, why not?

On episode 101 I spoke with Eddie of St. Louis County, Missouri and he shared his 911 story as well as what it was like for him in the dispatch center during the Ferguson riots. If you missed that episode, please make sure to go and listen and share. 

The Sons/Daughters of Dispatch decals are currently up for a second round and available for only 2 weeks (end date April 2^nd 2016). They are 5X5 decal’s at $9.99 + shipping. A portion of the money made goes to fund a scholarship for the 2016 National NENA conference in Indianapolis, Indiana. There are also t-shirts of the logo made by Threadsy Tee that will be going up for sale as well so keep an eye out for them. As for the scholarship it includes,

• Complementary registration to the conference & expo
• Complementary registration for a one-day pre-conference course of your choice
• A $500 travel stipend
• Official Within the Trenches t-shirt

To register, make sure to go to thejabberlog.com/scholarship/scholarship.php

Today’s guest is known throughout social media and the blogosphere as Dispatch Monkey but today we find out who the man is behind the monkey…or curtain. This person is a police dispatcher working for an agency in western Canada and his given name is Lloyd. This is a must listen so make sure to check it out, share, check out Dispatch Monkey's links below and share!

As always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com.

Visit Dispatch Monkey – Web | Facebook | Twitter

Episode topics -

• Lloyd's dispatch story
• 911 calls
• The beginning of Dispatch Monkey
• And more