Within the Trenches (general)
Direct download: WithintheTrenchesEP24.mp3
Category:general -- posted at: 11:27pm EDT

podcastfeedLogoNewHello everyone! Within the Trenches is back with episode 23 and this is a must listen. In this episode I went live on Spreaker and all went well until I forgot that the screen door was locked and my wife was trying to get inside but couldn’t. I had to go off the air for a short moment but everything came out great either way. This episode also included some highlights of the NENA conference last week in Lansing and the announcement of our involvement in the National NENA conference that will be held at the Charlotte Convention Center in Charlotte, North Carolina. We will have the privilege of podcasting along side Mark Fletcher and the Avaya Podcast Network. It’s going to be a great experience.

With that said we are looking for sponsors. There is a large portion of the trip that is already paid but we need a little more for travel and hotel and in all honesty I am prepared to live out of my car for the entire week but if anyone would like to sponsor or donate to the show it would be appreciated. Right now we have several shirts for sale at The Jabber Log Store. All the money goes directly to the show. We don’t pocket any of the money so anything extra for the show comes out of pocket. If you can buy a shirt and show your support that would be great!

For those with a business I have something for you as well. If you would like to sponsor the show there is a 3-tier offer available.

Tier 1 for $100 – Your logo will be added to a sign and displayed on the broadcast table during the week at the conference.

Tier 2 for $200 – Your logo will be added to a sign and on a special page of The Jabber Log.

Tier 3 for $300 – The first two will be a part of this tier but your business will also be mentioned in an episode of the show.

In order to do this you can simply click on the donate button on the right side of this page and after you have donated one of the three amounts please email me at thejcast@thejabberlog.com so that we can exchange information on your business and logo. This is an excellent opportunity so please take advantage of it.

Thank you very much once again and your help is appreciated! As always you can email the show at thejcast@thejabberlog.com and ‘Like’ us on Facebook and Follow us on Twitter!

Episode topics –

  • Lansing, MI NENA conference highlights
  • Behind the mic – Stories from the Trenches
  • National NENA conference
  • In search of sponsors – 3 Tier plan
  • T-shirt Sales

 

Direct download: WithintheTrenchesEP23.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewGood evening everyone and welcome to episode 22 of Within the Trenches. This is the last episode of the NENA conference series that were recorded in Lansing, Michigan at the Lexington Hotel. The entire week was great and I definitely learned a lot. I also gave my own presentation on how I got into the 9-1-1 profession and how I created Within the Trenches. Despite my nerves I was able to give an excellent presentation and I am looking forward to the next time I speak at a conference.

In this episode I was joined by my co-host Whitney. We had the pleasure of interviewing Sarah, Dispatch Operations Coordinator with Washtenaw County, Jennifer, a supervisor with Ottawa County Central Dispatch Authority and Bob, who is the NENA Regional Director with Intrado. In the beginning of this episode Bob told us that this is the 27th year that Michigan has had this conference. This is something I never knew and it was interesting to listen to him give the history of this conference and how important it is.

We also touched on how important the profession of 9-1-1 is and how everyone in emergency services should do what he or she can to attend a NENA conference. This was truly an amazing week for my co-host, the show and myself. We are doing big things and making it happen. I want to personally thank everyone who helped me throughout the week. Most importantly I want to thank Jeri. If it wasn’t for your conversation with my assistant director I might have never applied to be a presenter. Thank you for everything! To those who I recently met and are helping to make things happen, I thank you and you will not be sorry. As always you can email the show at thejcast@thejabberlog.com and if you would like to know more about NENA, local conferences and membership please follow the link below.

NENA | Web

Episode topics –

  • What NENA is all about
  • How each guest got involved in emergency services
  • Next Generation 9-1-1
  • Early memorable calls from each guest
  • The importance of attending a NENA conference
Direct download: WithintheTrenchesEP22.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewGood afternoon everyone! I am back again with another great episode from this weeks NENA conference in Lansing, Michigan. In this episode Mike of St. Joseph County Fire Dispatch in South Bend, Indiana, joined me along with Ron, Executive Director of Kent County Dispatch Authority and Nancy, Dispatch Operations Manager of St. Joseph County in Indiana. Episode 21 is jammed packed with useful information and a must listen. We touch on several dispatch stories as well as a mention of the Denise Amber Lee Foundation that Ron is a part of. One of the major points in this episode is a standardization of training for 9-1-1 professionals.

For more information on the Denise Amber Lee Foundation please see the link below. As always you can email the show at thejcast@thejabberlog.com.

Denise Amber Lee Foundation | Web | Facebook

Episode topics –

  • How each guest was introduced to emergency services
  • 9-1-1 standards
  • How 9-1-1 is seen as a profession
  • 9-1-1 stories
  • Odd names such as “Cop Shop”, “Actin’ a Fool” and “Done Fell Out.”
Direct download: WithintheTrenchesEP21.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewGood morning and happy Friday! This has been an amazing week for me. I had the chance to attend the 2013 NENA conference in Lansing, Michigan for 9-1-1 professionals. I attended some excellent classes and met some great people doing great things. In this episode I had the pleasure of speaking with Dee Ann, assistant director of Tuscola county 9-1-1, an ENP and one of the founding board members of the 911 Wellness Foundation. Also sitting with us for this episode was Jim Marshall with the 911 Wellness Foundation and also the director of the 911 Training Institute.

This is an episode that you do not want to miss. The information in this episode is important for everyone and Jim even gets me with a Jedi Mind Trick by getting me to admit a few things. It definitely felt good to admit those items so thank you Jim and Dee Ann for helping me and those in our field. For more information on the 911 Wellness Foundation or the 911 Training Institute please follow the links below. Also if you would like to get a hold of them through the show or our Facebook fan page you can shoot us an email and we can make contact with them. As always you can email the show at thejcast@thejabberlog.com.

911 Wellness Foundation | Web

911 Training Institute | Web

Episode topics –

  • The humor of the work spouse
  • Dealing with stress and how it affects your family
  • Stress and your health
  • EMDR
Direct download: WithintheTrenchesEP20.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewGood afternoon everyone! I hope you are having an excellent day. I am currently in Lansing, Michigan for the 2013 NENA conference. This episode is the first of a series that will be recorded here. I have been attending classes, meeting new people and for this episode I had the pleasure of speaking to Dee Ann, the assistant director of Tuscola County Central Dispatch. We had an excellent conversation and this is one that you can't afford to miss! As always you can email the show at thejcast@thejabberlog.com and make sure to 'Like' us on Facebook!

Episode topics -

  • How Dee Ann got into dispatch
  • 9-1-1 calls that have stuck with her
  • What an ENP is
Direct download: WithintheTrenchesEP19.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewHello everyone! Whitney and I are back with an epic episode 18 of Within the Trenches. It has been about a month or so since Whit and I were together for an episode but we are back to hook you up with another excellent show. This week both Whitney and I have been battling some health issues but my minor cold and Whit's ear were unable to hold us back. On this episode we had the pleasure of interviewing none other than the very popular KMK of Diary of a Mad Dispatcher. KMK shared some awesome stories from her dispatch career including her very first 9-1-1 call and another call from a drunk who called in saying that he had fallen off a cliff but what he didn't realize was that there are no cliffs in the area he was in. Get ready to hear from the Mad Dispatcher herself and make sure to check her out on Facebook and her t-shirt store on etsy.com by searching "The Mad Dispatcher." As always you can email the show at thejcast@thejabberlog.com and 'Like' our new Facebook page! In this episode I said it was just Within the Trenches but it's actually Within the Trenches Podcast. Cheers!

Diary of a Mad Dispatcher | Facebook | etsy.com

Within the Trenches | Facebook

Episode topics -

  • The beginning of KMK's dispatch career
  • How Diary of a Mad Dispatcher was created
  • A time restriction on the release of 9-1-1 tapes
  • Social Media and NG911

Direct download: WithintheTrenchesEP18.mp3
Category:general -- posted at: 12:00pm EDT

Ricardo w/the Fearless FourHello everyone, I am back this week for episode 17 of Within the Trenches. This is the last of a series of episodes that were recorded at the Mini-C conference in Boca Raton Florida. In this episode I sat down with four of Palm Beach State College 9-1-1 Dispatch Academy's finest. The conversation I had with Lisa, Myrnett, Wayne and Kimberly was excellent and refreshing. Their insight and experience going through the academy brought me back to when I first started. My beginning wasn't as elaborate but it definitely brought me back. Thank you very much for sitting with me and sharing your experience. I have dubbed you the Fearless Four. Good luck on your finals and I know you will do great things.

I want to thank Tom of the Cool Kids of 9-1-1 for inviting Within the Trenches to be part of this and everyone involved in the Mini-C conference and those who were guests on the show. On behalf of Whitney and I, we appreciate it more than you know. If you would like to know more about the Palm Beach State College 9-1-1 Dispatch Academy you can follow the link below. As always you can email the show at thejcast@thejabberlog.com and make sure to like us on Facebook!

Palm Beach State College 9-1-1 Dispatch Academy | Web

Episode topics

  • Why each one of them wanted to get into dispatching
  • Their experience in the academy
  • Calls they have listened to
  • The recent Bakersfield California call controversy
  • Their message to anyone thinking of getting into dispatching
Direct download: WithintheTrenchesEP17.mp3
Category:general -- posted at: 12:00pm EDT

podcastfeedLogoNewGood evening folks! I am back again with a new episode of Within the Trenches. This episode is a continuation of the series of episodes that I recorded this past week at the Mini-C conference in Boca Raton Florida. In this episode I had the privilege of speaking with Cheryl who works with Palm Beach County 9-1-1 Management and is a part-time 9-1-1 dispatcher. Cheryl was great to talk to and she finished off the interview with an excellent message for the public. It's something that everyone needs to hear because when you make a 9-1-1 call there is specific information we need so her message is one that is very important.

As always you can email the show at thejcast@thejabberlog.com and make sure to 'Like' us on Facebook!

 

Episode topics -

  • How Cheryl got into dispatch
  • How long she's been doing it
  • Next Generation 9-1-1
  • Memorable call - Home invasion where callers mom was shot and the little girl on the phone was also shot w/Cheryl on the phone
  • Message for the public
Direct download: WithintheTrenchesEP16.mp3
Category:general -- posted at: 12:00pm EDT

Sabrina & RicardoGood afternoon! This episode of Within the Trenches features Sabrina of West Palm Beach Dispatch Operations. We had an excellent conversation before recording and it was nice because we were able to get to know each other better. After only a few minutes of talking to her I felt as though we knew each other all our lives. This is a must listen episode that everyone can learn from. Make sure to check it out, share and as always, you can email the show at thejcast@thejabberlog.com.

 

 

Episode topics -

  • How Sabrina got into dispatching
  • The interview process
  • Line of duty death
  • Dispatch education/training
Direct download: WithintheTrenchesEP15.mp3
Category:general -- posted at: 12:00pm EDT