Within the Trenches (general)

Good morning! Whitney and I are back with an epic episode of Within the Trenches. In this episode we went back to basics and kept laughing and laughing. This is dispatch humor at its best folks! Yes, the humor is a little dark but people have to understand that in order to work as a 9-1-1 dispatcher you have to have a sense of humor or the job will eat you alive. You will not make it if you let the calls get to you. With that said we also listen to three tapes and tell stories from the trenches. Get ready to laugh and make sure to comment and share this episode. As always you can email the show at thejcast@thejabberlog.com.

Also make sure to support the show by checking out our t-shirt campaign at Teespring!

T-shirt campaign for “9-1-1 Dispatcher – It’s the real thing.” 

Episode topics -

  • Our delay between episodes
  • New job
  • Ricardo’s hernia story
  • Leg meat (yes…leg meat)
  • 9-1-1 tapes
Direct download: WithintheTrenchesEP40.mp3
Category:general -- posted at: 11:17am EDT

Direct download: WithintheTrenchesEP39.mp3
Category:general -- posted at: 6:24pm EDT

An excellent episode with the return of Whitney!

Direct download: WithintheTrenchesEP38.mp3
Category:general -- posted at: 1:34pm EDT

Good afternoon folks! I’m back with episode 37 of Within the Trenches. In this episode I started the “Podcast Plug Exchange.” I was approached by Brad Kirsch and I am very happy to be doing this with him and others who want to participate. The Podcast Plug Exchange is meant to help fellow podcasters spread the word on their show. So you would provide me a brief description of your show and an image to be added to the post and your information will be given out during an episode of the show.

With that said it has been an interesting week! This past Monday was my last day in dispatch. It was surreal and bittersweet. Working in dispatch has been one of the greatest experiences of my life. It is something that can never be replaced. I have made such great friends and the calls we took together are ones that no one else will ever understand. I want to say thank you to everyone in the 9-1-1 community and I appreciate everything! For more information on Brad Kirsch and The Digital Entrepreneur Podcast make sure to follow the links below. As always you can email the show at thejcast@thejabberlog.com and don’t forget that if you want to buy a t-shirt for the show you can use the promo code GET10 for 10% your purchase.

The Digital Entrepreneur Podcast | Web | Twitter

Episode topics –

Podcast Plug Exchange

911 call – Man in snowblower

911 call – Man missing jaw

Last day of work & sign off

Direct download: WithintheTrenchesEP37.mp3
Category:general -- posted at: 3:59pm EDT

Good afternoon folks! This is going to be episode 36 of Within the Trenches. This is where everything will be revealed. Normally I would specify what the highlights of the episode are but for this one I will simply say, “Listen and you will find out.” This is a very important episode! Listen, share and please comment!

Direct download: WithintheTrenchesEP36.mp3
Category:general -- posted at: 2:12pm EDT

Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 is as the main link in each call and how 9-1-1 is pushed to the back of the emergency services chain.

This was the last episode that I recorded at the National NENA Conference in Charlotte, North Carolina. The entire week was amazing and I came out with some new friends and fans of the show. Thank you all for everything and the participation! As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

  • How Jennifer got into 9-1-1
  • Calls that stick with her (i.e. Officer involved shooting)
  • Getting closure from calls taken over 9-1-1
  • Why 9-1-1 is put off to the side when it comes to the chain of 9-1-1 Services
Direct download: WithintheTrenchesEP35.mp3
Category:general -- posted at: 7:22pm EDT

Within the Trenches is back with episode 34! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Tony, Deputy Executive Director of the European Emergency Number Association (EENA.) This is a very interesting episode in the sense of differences to the structure of 9-1-1 in Europe over the United States. Tony touches on some of the difficulties Europe is having with implementing new technologies and how phone calls for 112, 999 (9-1-1) are very similar to what we deal with in the states.

For more information on EENA you can follow the links below. As always you can email the show at thejcast@thejabberlog.com.

EENA – Web | Facebook | Twitter

Episode topics –

  • What EENA stands for
  • Comparing 9-1-1/1-1-2 in the United States and Europe
  • Implementing new technologies
  • Staying ahead by looking at NG9-1-1 for when it hits Europe
Direct download: WithintheTrenchesEP34.mp3
Category:general -- posted at: 2:54pm EDT

Within the Trenches is back with episode 33! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Caryn, who is with Will County 9-1-1 out of Illinois and Robert with the Commission on State Emergency Communications out of Texas. Both represent the National Public Educators Forum or NPEF and we discussed the mission of the organization and the importance of public education. This episode holds a wealth of information and has something that everyone can learn from.

For more information on NPEF you can follow the links below. As always you can email the show at thejcast@thejabberlog.com.

NPEF – Web | Facebook

Episode topics –

What NPEF stands for

The mission of NPEF

The importance of public education

Upcoming NPEF Events

Direct download: WithintheTrenchesEP33.mp3
Category:general -- posted at: 2:20pm EDT

Within the Trenches is back with episode 32! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Nathan, President/Founder of the Denise Amber Lee Foundation, April, the Michigan NENA President, and Brian with DU-COMM out of DuPage County Illinois. Now, out of all the sessions that were given at this conference I wanted more than anything to attend this one. The session was about 9-1-1 training standards and although it might not sound appealing it highlighted a very important story.

The story of Denise Amber Lee is one that everyone should know and learn from. It is because of her story and others that 9-1-1 standards are needed. Nathan is the President and founder of the foundation that is named after his wife and his mission is to see that standards are developed and put into place. According to the foundations official website, it is the mission, “to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes, and technological advances to the 9-1-1 system.” It goes on to say that its vision is, “to be the emotional driving force for changes in the 9-1-1 system in order to minimize human error.”

Denise’s story is highlighted on this episode through the audio of a video Nathan played during the session. We also stress the importance of standards in 9-1-1 training as well as some problems with standardizing training throughout the country. This is a very important episode, one that we can all learn from. As always you can email the show at thejcast@thejabberlog.com and to learn more about the Denise Amber Lee Foundation please follow the links below.

Denise Amber Lee Foundation – Web | Facebook | Twitter

APCO Standards | Web

Episode topics –

  • The story of Denise Amber Lee
  • The mission of the foundation
  • The importance of 9-1-1 standards
  • Some problems with moving forward with standards
Direct download: WithintheTrenchesEP32.mp3
Category:general -- posted at: 12:39pm EDT

Within the Trenches is back with episode 31! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Elise, the Executive Director of 9-1-1 for Kids. The history of the organization is revealed as well as the main purpose, which is to help reduce 9-1-1 misuse. This was an excellent episode and as you will hear in the beginning and the end of the show the music is different. This was done in honor of 9-1-1 for Kids and more information on the song can be found on their website by following the links below. This episode is packed with information and as always you can email the show at thejcast@thejabberlog.com.

9-1-1 For Kids – Web | Facebook | Twitter

 

Episode topics –

  • The main goal of 9-1-1 for Kids
  • The importance of public education
  • Awards given for 9-1-1 heroes
  • 9-1-1 stories involving child heroes
Direct download: WithintheTrenchesEP31.mp3
Category:general -- posted at: 10:49am EDT