Within the Trenches (general)

wttNewLogoGood afternoon and welcome back to another awesome episode of Within the Trenches. It has been a pretty busy week with the announcement of Indiana's statewide text-to-9-1-1 plan  but I now have time so I'm posting a brand new episode from Indiana's NENA conference. In this episode I spoke with Jessica, a dispatcher / CTO with Kosciusko 9-1-1 Communications. Jessica was honored during the opening ceremony with a few others where she received the Teamwork Award. Jessica shares how she got started in 9-1-1, calls she's taken as well as the details of her teamwork award.

Make sure to check this out and share it. As always you can email the show at wttpodcast@gmail.com.

Episode topics -

  • How Jessica got her start
  • Dispatch experience
  • Teamwork Award

 

Direct download: WithintheTrenchesEP61.mp3
Category:general -- posted at: 2:57pm EST

wttNewLogoGood afternoon and welcome back to another episode of Within the Trenches. This episode brings us closer to the end of my time at Indiana’s NENA conference. My time there was inspiring, educational and I can’t wait for next year. The stories covered have been amazing and today’s episode is right up there with the best of them.

In this episode I had the chance to speak to Kimberly, a dispatcher/CTO with Jennings County 9-1-1, John, director with Jefferson County 9-1-1 and Nicole, Assistant Director with Montgomery County Communications Center. We reflected on the beginning of their careers along with some hard calls and advice/techniques on how to deal with them.

This is an episode you don’t want to miss! As always you can email the show at wttpodcast@gmail.com.

Episode topics –

  • How each guest started in 9-1-1
  • Training techniques
  • Dealing with hard calls
  • The importance of attending a NENA conference
Direct download: WTTEP60.mp3
Category:general -- posted at: 12:52pm EST

podcastfeedLogoNewWithin the Trenches is back with episode 59! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Julie, Deputy Director with Bartholomew 9-1-1 Center and Claudia who is a dispatcher with Fayette County Communications. We share stories of messing up on the mic, burnout and how to deal with hitting a rough patch and renewing your love for dispatch. 

This is a must listen so check it out and share! As always you can email the show at wttpodcast@gmail.com. 

Episode topics -

 

 

  • How Julie started in 9-1-1
  • How Claudia started in 9-1-1
  • Messing up on the mic
  • Burnout 
Direct download: WithintheTrenchesEP59.mp3
Category:general -- posted at: 7:23am EST

podcastfeedLogoNewWithin the Trenches is back with episode 58! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Amy, Amanda and Wendy, supervisors with Bartholomew County 9-1-1 Center. We look back at their start in 9-1-1, the classes they attended at the conference and we listened to a 9-1-1 tape that featured Wendy helping with the delivery of a baby girl.

This is an episode you do not want to miss! Listen, share and as always you can email the show at wttpodcast@gmail.com.

Episode topics –

  • How each supervisor started in 9-1-1
  • Conference classes
  • 9-1-1 birth tape featuring Wendy
Direct download: WTTEP58.mp3
Category:general -- posted at: 4:32pm EST

podcastfeedLogoNewWithin the Trenches is back with episode 57! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Heather and Kelly, dispatchers out of LaGrange County in Indiana and they received one of this years Team Work Awards. We look at how they got started in 9-1-1 and how they played a major part in a situation where a woman was taken hostage in Michigan and ended up in Indiana. The suspect was a prisoner who had escaped from custody out of Ionia County.

This is a must listen so check it out and share! As always you can email the show at wttpodcast@gmail.com.

Episode topics –

  • How Heather got started in 9-1-1
  • How Kelly got started in 9-1-1
  • Team Work Award
  • News coverage
Direct download: WTTEP57.mp3
Category:general -- posted at: 4:11pm EST

podcastfeedLogoNewWithin the Trenches is back with episode 55! This is just one of several episodes recorded last week during the Indiana NENA state conference. In this episode I sat down to talk with Rob, Director of Vigo County Central Dispatch and North Central Regional Director of National NENA and Terri, Director of Fayette County Communications, NENA Central Region Vice President and Director of Indiana APCO. We took a trip down memory lane while laughing until our stomachs hurt and our eyes watered and stung. It’s an episode you don’t want to miss so listen and share!

For more information on Indiana NENA please follow the links below. As always you can email the show at wttpodcast@gmail.com

Indiana NENA – Web | Facebook | Twitter

Episode topics -

  • How Rob started in 9-1-1
  • How Terri started in 9-1-1
  • NENA awards
  • Continuing education for 9-1-1 dispatchers
Direct download: WTTEP55.mp3
Category:general -- posted at: 3:04pm EST

podcastfeedLogoNewHello everyone! Within the Trenches is back with episode 53 featuring Ed, the Director of Bartholomew County 9-1-1 Center and President of Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Ed shares his dispatch experience, switching from dispatch to being an on the road state trooper and eventually becoming the director at Bartholomew. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

  • Ed's start in dispatch and switch to law enforcement
  • Dispatch training
  • How officers would benefit from sitting in dispatch
  • Continuing education through NENA
Direct download: WithintheTrenchesEP53.mp3
Category:general -- posted at: 3:35pm EST

podcastfeedLogoNewHello everyone! Within the Trenches is back with episode 52 featuring Jeff, the Director of Monroe County Central Dispatch and 1st Vice President for Indiana NENA. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode Jeff shares his dispatch experience, the importance of continuing education, what the general public knows or doesn’t know about 9-1-1 and some advice to new and seasoned dispatchers. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

 

 

  • Rising through the ranks 
  • Memorable dispatch moments
  • Continuing education through NENA
Direct download: WithintheTrenchesEP52.mp3
Category:general -- posted at: 3:16pm EST

podcastfeedLogoNewHello everyone! Within the Trenches is back with episode 51 featuring David, the Director of Kosciusko 9-1-1 in Indiana. The show is recording on location from the Marriott East in Indianapolis, Indiana for the annual Indiana NENA conference. In this episode David shares his dispatch experience and how he worked his way up to the position of director of his center. We also touch on text-to-9-1-1 and his experience thus far. This is just one of several episodes coming up this week from the Indiana NENA conference so stay tuned for more.

This episode is sponsored by Indiana NENA and INdigital telecom. As always you can email the show at wttpodcast@gmail.com!

Episode topics -

  • David - from dispatch to director
  • text-to-9-1-1
  • Why callers would rather text than call
Direct download: WithintheTrenchesEP51.mp3
Category:general -- posted at: 2:54pm EST

podcastfeedLogoNewWithin the Trenches is back with episode 50! The show has come a long way since the Kickstarter campaign. Whitney and I have spoken to dispatchers, leaders and educators within the dispatch community. The show has also been present for different conferences and the first one was last year at the Mini-C conference in Boca Raton Florida.

Tom with the Cool Kids of 9-1-1 invited the show to be there on one of the days to do interviews. The hospitality was excellent, the people were awesome and inspiring and I can’t thank Tom enough for the invite and exposure. This year the Mini-C will be on April 7th – 11th from 0800 – 1700 and one of the dispatchers attending this year is our special guest on today’s episode.

In this episode I spoke with Dana from Sumter County Sheriff’s Department. She shared her dispatch experience with me as well as her experience at last years Mini-C. This year she will be attending all week and will be posting on her social media outlets as the conference goes on so make sure to check her out at the links below. Dana also had a spotlight feature with Public Safety Communications and you can find the link below as well. This is a must listen episode so make sure to listen, share and check her out!

As always you can email the show at wttpodcast@gmail.com!

The Cool Kids of 9-1-1 – Web | Facebook

Dana – Facebook | Instagram | Twitter | Article spotlight

Tweet Hastags for the Mini-C - #MiniC2014 #CoolKidsof911

Episode topics –

  • Text to 9-1-1 platform texTTY
  • How Dana got into dispatching
  • Dana’s dispatch experience
  • The Mini-C conference
Direct download: WTTEP50.mp3
Category:general -- posted at: 12:22pm EST