Within the Trenches (general)

podcastfeedLogoNewGood evening folks and welcome back to another installment of Within the Trenches. One thing I have always wanted to do with this show is focus on dispatch stories, which I have done but I also want to start focusing on topic driven episodes. So far on the show we have taken on PTSD in dispatch, dispatch training standards and Critical Incident Stress Management (CISM).

Continuing with the focus on topic driven episodes, I got the chance to chat with Matt, Senior Director of Product Management for Smart911 by Rave Mobile Safety. In this episode we touch on what Smart911 does, how they started and how the program works. According to their website, “Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency.”

Make sure to listen and share with your friends and family. Also make sure to check out The Thin Gold Line on Facebook for 9-1-1 news, memes and discussion. Another source for 9-1-1 news, memes and discussion is Diary of a Mad Dispatcher. KMK, the pages creator recently wrote and published a book called, Endure (The Greyson-Slade Series). You can find it on Amazon so check it out!

Smart911 – Facebook | Twitter | Web

Diary of a Mad Dispatcher – Facebook | Amazon - Endure (The Greyson-Slade Series)

The Thin Gold Line - Facebook

Episode topics –

  • What is Smart911?
  • Where is Smart911 available?
  • Smart911 success story
  • Changes in 9-1-1 tech
  • The future of Smart911
Direct download: WithintheTrenchesEP44.mp3
Category:general -- posted at: 7:49pm EDT

podcastfeedLogoNew

Good morning and welcome back! Whitney and I finally got the chance to record episode 43 and this is a must listen and watch! In this episode we sat down with our good friend Matt to talk about ridiculous calls and non-emergency calls on emergency lines. Matt is a local police officer and since we have worked with him before we felt he would be best suited for this episode. We also visit inappropriate 9-1-1 "on hold" songs and share other funny stories. Get ready to be schooled and make sure to check out our podcast promotion featuring Facebook fan page 911 Dispatches From the Edge. This page is a good mixture of humor and seriousness. It's a place for 9-1-1 professionals to vent, network, share stories and more. Tune in next week when I sit down with Smart911 to share what they do for the public and dispatch. As always you can email the show at thejcast@thejabberlog.com. 

911 Dispatches From the Edge - Facebook

Episode topics -

  • Back to dispatch traffic
  • The infamous sniff
  • Ridiculous calls on 9-1-1
  • How Matt handles ridiculous calls
Direct download: WithintheTrenchesEP43.mp3
Category:general -- posted at: 8:44am EDT

Good afternoon and welcome to another episode of Within the Trenches. In this episode we visit some calls from our past and I explain a few key stories from episode 40. We start off cracking up and it pretty much sets the tone for the entire episode. We also play a 9-1-1 tape that was featured in the season finale of A&E's Panic 9-1-1. This was also an episode that I was flown out for. I recorded a segment with them where I would be the stand in for the dispatcher in the tape but after a few attemtps to fit in my angle it did not work out. From what I was told my voice didn't match the dispatcher on the tape and once you hear it you will agree. Either way it was a great experience and I hope to help them out again. As always you can email the show at thejcast@thejabberlog.com and don't forget to check out the new t-shirt campaigns going on at teespring.com. Cheers!

Episode topics -

Tug of war stomach blow

Hamburger guy stench

"I shot him six times!" (9-1-1 tape)

Code 7 Apparel

*All tapes are from Dispatch Magazine Online's library

Direct download: WithintheTrenchesEP42.mp3
Category:general -- posted at: 12:46pm EDT

Good morning and welcome back to another excellent episode of the Within the Trenches podcast. This weeks podcast promotion features Diary of a Mad Dispatcher on Facebook! I will provide the link below and make sure to head over and ‘Like’ them. They are 66,000+ strong and adding more fans every day. The page is tailored to 9-1-1 dispatchers but anyone would be able to get the humor from this page.

With that said, this weeks episode features Jessica, a dispatcher with the Maricopa County Sheriff’s Office in Arizona. Jessica’s interview was excellent and her stories are compelling. This is an episode you don’t want to miss! As always you can email the show at thejcast@thejabberlog.com.

Make sure to check out our t-shirt campaign! There are only eight days left so get yours today!

9-1-1 Dispatcher – It’s the real thing (t-shirt campaign)

Diary of a Mad Dispatcher – Facebook

Episode topics -

  • Jessica’s transition from military police to dispatch
  • Jessica’s first call and experience with a belligerent caller
  • The horror of hearing shots fired over the radio
  • A stranded hiker on top of a mountain
  • Advice for those looking to get into dispatching
Direct download: WithintheTrenchesEP41.mp3
Category:general -- posted at: 11:18am EDT

Good morning! Whitney and I are back with an epic episode of Within the Trenches. In this episode we went back to basics and kept laughing and laughing. This is dispatch humor at its best folks! Yes, the humor is a little dark but people have to understand that in order to work as a 9-1-1 dispatcher you have to have a sense of humor or the job will eat you alive. You will not make it if you let the calls get to you. With that said we also listen to three tapes and tell stories from the trenches. Get ready to laugh and make sure to comment and share this episode. As always you can email the show at thejcast@thejabberlog.com.

Also make sure to support the show by checking out our t-shirt campaign at Teespring!

T-shirt campaign for “9-1-1 Dispatcher – It’s the real thing.” 

Episode topics -

  • Our delay between episodes
  • New job
  • Ricardo’s hernia story
  • Leg meat (yes…leg meat)
  • 9-1-1 tapes
Direct download: WithintheTrenchesEP40.mp3
Category:general -- posted at: 11:17am EDT

Direct download: WithintheTrenchesEP39.mp3
Category:general -- posted at: 6:24pm EDT

An excellent episode with the return of Whitney!

Direct download: WithintheTrenchesEP38.mp3
Category:general -- posted at: 1:34pm EDT

Good afternoon folks! I’m back with episode 37 of Within the Trenches. In this episode I started the “Podcast Plug Exchange.” I was approached by Brad Kirsch and I am very happy to be doing this with him and others who want to participate. The Podcast Plug Exchange is meant to help fellow podcasters spread the word on their show. So you would provide me a brief description of your show and an image to be added to the post and your information will be given out during an episode of the show.

With that said it has been an interesting week! This past Monday was my last day in dispatch. It was surreal and bittersweet. Working in dispatch has been one of the greatest experiences of my life. It is something that can never be replaced. I have made such great friends and the calls we took together are ones that no one else will ever understand. I want to say thank you to everyone in the 9-1-1 community and I appreciate everything! For more information on Brad Kirsch and The Digital Entrepreneur Podcast make sure to follow the links below. As always you can email the show at thejcast@thejabberlog.com and don’t forget that if you want to buy a t-shirt for the show you can use the promo code GET10 for 10% your purchase.

The Digital Entrepreneur Podcast | Web | Twitter

Episode topics –

Podcast Plug Exchange

911 call – Man in snowblower

911 call – Man missing jaw

Last day of work & sign off

Direct download: WithintheTrenchesEP37.mp3
Category:general -- posted at: 3:59pm EDT

Good afternoon folks! This is going to be episode 36 of Within the Trenches. This is where everything will be revealed. Normally I would specify what the highlights of the episode are but for this one I will simply say, “Listen and you will find out.” This is a very important episode! Listen, share and please comment!

Direct download: WithintheTrenchesEP36.mp3
Category:general -- posted at: 2:12pm EDT

Within the Trenches is back with episode 35! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Jennifer, Director of Loudon County 9-1-1 in Tennessee and she is also the NENA President for the Tennessee Chapter. Jennifer shared her 9-1-1 story beginning with her time as a telecommunicator to her rise up to the position of director. We also touch on how important 9-1-1 is as the main link in each call and how 9-1-1 is pushed to the back of the emergency services chain.

This was the last episode that I recorded at the National NENA Conference in Charlotte, North Carolina. The entire week was amazing and I came out with some new friends and fans of the show. Thank you all for everything and the participation! As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

  • How Jennifer got into 9-1-1
  • Calls that stick with her (i.e. Officer involved shooting)
  • Getting closure from calls taken over 9-1-1
  • Why 9-1-1 is put off to the side when it comes to the chain of 9-1-1 Services
Direct download: WithintheTrenchesEP35.mp3
Category:general -- posted at: 7:22pm EDT