Within the Trenches (general)

newWTTStandAloneLogoGood afternoon and welcome back! I have been M.I.A. and I apologize for that. Life and work takes over at times and I have to step back from the podcast but I’m here and I have brand new episodes coming your way. Last week I was at the Indiana NENA / APCO Conference & Expo. I was there for the show and I had the chance to speak on stage and tell my 911 story. It was an excellent time! I got to spend time with old friends, made new friends and the show was a hit.

The best part of last week was that the conference fell on National Public Safety Telecommunicators Week. It’s the week that we honor 911 dispatchers for the awesome work they do every day. The week was great and truth be told, I did not want it to end. Thank you for everything you do in dispatch. Although you may not hear it enough, you deserve all the kudos for being great!

In this episode I got to speak with Nirvana, a dispatcher with Lafayette PD, as well as Kelli and Victoria, dispatchers with Vigo County 911. This is a must listen to check it out and share it. As always, if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.

Also check out the great video below from the Cool Kids of 9-1-1. It’s a parody of Let it go but with a dispatch twist. You will dig it!


Episode topics –

  • How each guest started in dispatch
  • Good calls
  • Bad calls
  • What NPSTW means to them
  • Cool Kids of 9-1-1 Parody Video
Direct download: WTTEP81.mp3
Category:general -- posted at: 4:16pm EST

wttNewLogoOn February 16, 1968, the first 9-1-1 call was made. This is a very important date so today I present to you episode 80 of the podcast. I'm posting it ahead of episode 79 because I can't wait to share this story with all of you. Every event comes with stories and today’s date marks an event that started a lifetime of stories from those behind the mic.

I have to say that it's crazy to think that this podcast has 80 episodes under its belt. I started this adventure telling my stories through a written segment on my blog, the Jabber Log and it eventually evolved into a podcast. What I wanted to do from the beginning was tell the stories of the unsung heroes of 911 and here I am. I love doing this and the stories are all amazing. I just want to thank the listeners for the support throughout this journey and this episode is going to be excellent.

My guest today has been in public safety for some time now and his story is one that I have wanted to cover since I heard about it from my friend Tom with the Cool Kids of 911 Facebook page. His name is Steve and he is the director for Fairfax County 911 out of Virginia. His stories range from his first day in the chair to present day. Steve has many stories and I look forward to having him on again.

As always if you have any questions or would like to be on the show you can send an email to wttpodcast@gmail.com

Note: There are a couple spots where there is an echo but it does not take away from the episode so enjoy.

Episode topics –

  • How Steve started out in dispatch
  • The day Martin Luther King Jr. was assassinated & the DC riots
  • Opinion on texting
  • How much different is 911 now from when Steve started
Direct download: WTTEP80.mp3
Category:general -- posted at: 7:19am EST

newWTTStandAloneLogoGood morning and welcome back to another episode of Within the Trenches. This is going to be episode 79 and I’m going a little out of order but after recording episode 80, a milestone for the show, I had to post it up right away. Steve of Fairfax County 911 out of Virginia had an excellent story and if you haven’t listened to it yet, you need to. Today’s episode was going to be with Misti, a dispatcher and admin for "911 Dispatchers - Did I Really Say That?" but we had to reschedule so she will be on for a future episode and I look forward to that. My guest today is a good friend of mine and has been on the show before. He is the North Central Regional Director for National NENA and the Director of Vigo county out of Indiana. 

In this episode we covered several silly and or ridiculous calls and shared some stories of our own. Below you will find the link to all the calls we referenced from the news affiliates. As always, if you have any questions or would like to be a guest on the show you can send an email to wttpodcast@gmail.com 

KTUU - Ridiculous 911 calls

Episode topics -

  • Suck it call
  • Vampire Call
  • Seagull Call
  • And more
Direct download: WTTEP79.mp3
Category:general -- posted at: 12:00pm EST

wttNewLogoGood morning and welcome to episode 78 of Within the Trenches. It has been a while since episode 77 but I am back with a long list of guests. In my last episode I revisited some of my personal dispatch stories. If you haven't listened to it you need to check it out. I will be recording more of my personal stories soon. I also mentioned that the new Indiana NENA website was up and registration is open for the 2015 conference so make sure to sign up. The website address is innena.org. Check them out, register and look for the show on their site. All the episodes recorded from last year’s conference are located there.

With that said today's episode is going to be a good one. My guest today is Joanne, a dispatcher with the New Hampshire State Police and one of the admins for 911 Operator's Peer Support Page on Facebook.

As always, if you would like to be a guest on the show or if you have any questions, email the show at wttpodcast@gmail.com

911 Operator's Peer Support Page – Facebook

Indiana Chapter of NENA – Web

INNENA Within the Trenches Page - Web

Episode topics –

  • How Joanne started in 911
  • Inspiration for 911 Operator’s Peer Support Page on Facebook
  • Calls that stick with you
  • And more…
Direct download: WTTEP78.mp3
Category:general -- posted at: 11:54am EST

wttNewLogoHello and welcome back to another episode of the Within the Trenches podcast. It has been about a month since the last episode and to keep it short, I have been all kinds of busy. Most of my time has been spent on work projects but I have also done a few side projects including logo design and web design. It has been fun because I love what I do but now that the main holidays are over I can get back to the show.

With that said I have been looking back at some of my earlier blog posts and I realized that many of you are probably unaware of these posts because they are buried within my blog. The posts contain many calls I’ve taken and I have decided to turn them into episodes. Now you won’t have to search for them and read them, you can simply listen to me read over the entries and fill you in on what I was thinking at the time.

I hope you enjoy this episode and as always you can email the show at wttpodcast@gmail.com.

Episode topics –

  • An update of what I have been up to
  • Poo Guy story
  • Ride alongs
  • Robotic Domestic with Spam
Direct download: WTTEP77.mp3
Category:general -- posted at: 5:39pm EST

wttNewLogoWelcome back to another episode of Within the Trenches. It has been a busy month! Since the last episode I have been training dispatchers on text FOR 911 platform textty. It has been a lot of fun though and I love what I do. On top of that I can officially say that the 911 Wellness Foundation and Within the Trenches are now strategic partners. What that means is that we are working together to reach a greater audience by utilizing each other’s outlets. I have also been talking with my co-host Whitney and we are going to plan on recording more episodes together via Skype. It has been a bit hard to do episodes together since I moved to Indiana but we are getting things planned out and I am very excited.

On today’s episode I had the chance to speak with Melinda and Patti of the 9-1-1 National Public Educator Forum (NPEF). This was a great episode to record and we had a lot to talk about. The topics ranged from how NPEF started, a PSA that was recorded at their most recent conference and a GoFundMe project involving a Cell Phone Sally app for smartphones.

This is a must listen episode so check it out and share! As always you can email the show at wttpodcast@gmail.com. See below for more information on NPEF and the links mentioned on the show.

Episode topics –

  • How NPEF started
  • How Patti/Melinda got involved w/NPEF
  • Conference history
  • Cell Phone Sally
  • And more 



NPEF Links -

9-1-1 National Public Educator Forum - Web | Facebook

Tell Them your Location PSA:
Cell Phone Sally Blog: http://cellphonesally.blogspot.com
Direct download: WTTEP76.mp3
Category:general -- posted at: 3:17pm EST

wttNewLogoGood morning and welcome to another episode of Within the Trenches. Today's episode is a must listen. In this episode we answer the question, "Who does 9-1-1 call when they need help?" To answer that question I spoke with Sherry, 9-1-1 Operations Supervisor, with the North Central Texas Council of Governments and Chairman with the National Joint TERT Initiative for NENA along with Jeremy, a supervisor with the Emergency Communications Department of Monroe County out of Rochester NY and Chairman with the National Joint TERT Initiative for APCO. This episode is packed with information on TERT, the Telecommunicator Emergency Response Taskforce. Below you will find links on where to find them and how you can get involved. Make sure to listen and share this episode with everyone you know. 

As always you can email the show at wttpodcast@gmail.com.

Episode topics -

  • Intro to Sherry
  • Intro to Jeremy
  • TERT stories/dispatcher comradre 
  • Spread the word on TERT
Direct download: WTTEP75.mp3
Category:general -- posted at: 9:24am EST

wttNewLogoGood afternoon and welcome back to another episode of Within the Trenches. This is going to be the second and final episode recorded during the 9114911 conference held at the Naperville, Illinois Marriott. In this episode I got the chance to speak to Kelly, CEO of Success Communications Inc. She shared her vision of this one of a kind motivational conference geared towards the most important part of the 9-1-1 world, the true first first responders, the dispatchers. It was an excellent time and the first conference where I truly felt inspired to do more in the 9-1-1 community. 

This episode is a must listen so check it out and share it. As always if you have any questions or would like to be on the show you can send an email to wttpodcast@gmail.com.

Success Communications Inc. - Web | Facebook | Twitter

9114911 Conference - Web

Episode topics -

  • Kelly's vision
  • Speakers
  • Preparation for next year
Direct download: WTTEP74.mp3
Category:general -- posted at: 12:55pm EST

wttNewLogoGood morning and welcome back to another episode of Within the Trenches. It has been a couple of weeks since the last episode but I'm back so get ready! In this episode I sat down with Samantha, a dispatch supervisor with Fenton PD out of Michigan. The episode was recorded live from the 9114911 conference hosted by Success Communications Inc. Samantha was not only an attendee but she was also a speaker at the conference. Her presentation dealt with dispatcher wellness and specifically sitting at your console. The information she shared was excellent and informative. There will be another post coming up from Samantha herself where she will go more indepth with her presentation and her experience at the conference so stay tuned for that. You don't want to miss it. 

As always you can email the show with any questions or if you want to be a guest at wttpodcast@gmail.com.

Episode topics -

  • Samantha's start in dispatch
  • Memorable calls
  • Wellness presentation
Direct download: WTTEP73.mp3
Category:general -- posted at: 9:07am EST

wttNewLogoHello everyone and welcome back to another awesome episode of Within the Trenches. I know it has been a while but I have had a lot going on. The past month or so I have been traveling non-stop for work and I recently moved to Fort Wayne Indiana. My schedule has been slammed but I have a lot coming up for the show. New episodes, announcements and fan page fun so get ready!

This episode was recorded about 3 weeks ago and is a mash up of the AudioVillains Podcast and Within the Trenches. The AudioVillains podcast is a show I do with my good friends Adam and Ed and it is all kinds of funny. But I have to warn you; we use adult language and humor so if you are not down with that then maybe you should skip this episode. If you are all about it then stay tuned for awesomeness.

As always you can email the show at wttpodcast@gmail.com.

Episode topics –

  • Ed and Adam bios from AudioVillains
  •  911 tape reactions
  • And more hijinks 
Direct download: WTTEP72.mp3
Category:general -- posted at: 2:06pm EST