Within the Trenches is back with episode 30! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Natalie, who is retired out of Miami Dade Fire Rescue after 36 years and Sherry, who is with the North Central Texas Counsel of Governments 9-1-1 Program. In this episode we talk about TERT (Telecommunicator Emergency Response Taskforce) and who 9-1-1 calls when they need help. This episode is especially informative and interesting because I did not know a lot about TERT or what they did.

We also chat about major disasters, the benefits of TERT and how to get involved and help your fellow 9-1-1 professionals. For more information on TERT please follow the links below. As always you can email the show at thejcast@thejabberlog.com.

TERT – Web | Facebook

Episode topics –

• The meaning of TERT (Telecommunicator Emergency Response Taskforce)
• What does TERT do?
• Recent major disasters where TERT was utilized
• How to get involved

Within the Trenches is back with episode 29! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kristina and Shelley of Bartlett PD in Tennessee and Rob of Queensland Police Service located in Brisbane, Australia. In this episode we share first time calls, the importance of knowing your location and the stress that comes with working in the 9-1-1 profession.

All of the episodes I recorded while I was here were great but I made a personal bond with this group throughout my stay in North Carolina so it made this episode special. You will also have a lot to take away from this because of the amount of great information on here. As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

• How Kristina got into 9-1-1
• How Shelley got into 9-1-1
• How we as dispatcher’s play the “woulda shoulda game” on calls
• Advice for the public when calling 9-1-1

Within the Trenches is back with episode 28! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with MaryJo of Brooklyn PD and Kelly of Cleveland PD and both are out of Ohio. We shared some laughs as well as some serious stories. Both had great advice for those thinking of getting into the profession. The episode is packed with interesting information and is a must listen episode. As always you can email the show at thejcast@thejabberlog.com.

Episode topics –

• How MaryJo got into 9-1-1
• How Kelly got into 9-1-1
• Taking 9-1-1 calls that include children
• Advice for those looking to get into the profession

Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic.

This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at thejcast@thejabberlog.com.

9-1-1 Cares | Web | Facebook

PSTC | Web | Facebook

Episode topics –

• History of 9-1-1 Cares
• How Kevin fell into dispatching
• Haunting 9-1-1 calls
• Text to 9-1-1