Within the Trenches

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 241 features stories from the #IAM911 movement. You will also hear two powerful stories from dispatchers out of Idaho and Illinois. Both of them have written and shared them throughout social media and now, you will hear them tell it on this podcast.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Stories from the #IAM911 movement

  • Diana’s story - The dreaded call

  • Cori’s story - My suicidal call

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep241.mp3
Category:general -- posted at: 2:42pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 240 features State of Alabama Market Manager with INdigital, Caleb. In this episode we visit his public safety background along with a look at the devastation caused by the EF4 tornado that hit Lee County, Alabama on March 3, 2019.

This is an episode you do not want to miss!

Supported by: INdigital

Episode topics –

  • Caleb’s 9-1-1 story

  • Responding as an EMT after the destruction of a tornado in 2011

  • EF4 tornado in Lee County, Alabama on March 3, 2019

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep240.mp3
Category:general -- posted at: 1:25pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 239 features the story of how I met Gary Allen, former dispatcher of 20 years, technical writer, former editor of Dispatch Monthly and Dispatch Magazine On-line, and how this one connection changed my life.

This is an episode you do not want to miss!

Cult of Mac - Remembering Gary Allen, Apple stores’ most devoted overnight camper

911ceu.com - Web

Supported by: INdigital

Episode topics –

  • How I met Gary Allen

  • A connection that changed my life

  • Allegan County pursuit audio

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep239.mp3
Category:general -- posted at: 3:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 238 features First Vice President Monica Million and current NENA President Jamison Peevyhouse.

This is an episode you do not want to miss!

NENA - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 Goes to Washington recap

  • 9-1-1 dispatcher reclassification

  • NENA teaser announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep238.mp3
Category:general -- posted at: 2:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 237 features FCC Commissioner Jessica Rosenworcel. In this episode we talk about her support and advocacy for 9-1-1 dispatcher reclassification and her work with Congresswoman Norma Torres.

This is an episode you do not want to miss!

FCC Commissioner Rosenworcel – Podcast | Twitter | Web

Supported by: INdigital

Episode topics –

  • 9-1-1 dispatcher reclassification

  • Ongoing support for 9-1-1 dispatchers

  • Her work with Congresswoman Norma Torres

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep237.mp3
Category:general -- posted at: 3:53pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 236 features U.S. Representative for California’s 35th District, Congresswoman Norma Torres. In this episode we recap episode 117, which was the first time we spoke, and now, three years later, the fight to reclassify 9-1-1 dispatchers under the protective class continues. Thank you Congresswoman Torres, for your time, your effort, your amazing staff and for the big announcement.

This is an episode you do not want to miss!

Congresswoman Norma Torres – Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • Recap - Episode 117

  • 9-1-1 dispatcher reclassification

  • A big announcement

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep236.mp3
Category:general -- posted at: 5:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 235 features my wife Rebecca and a cameo from our 14 year old son Logan. We share stories from our family life during my time as a 9-1-1 dispatcher and read responses from #IfICouldTellYouOneThing.

Supported by: INdigital

Episode topics –

  • Family life during my time as a 9-1-1 dispatcher

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep235.mp3
Category:general -- posted at: 8:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 234 features Mel of the HumorUs Podcast and we go over Buzzfeed’s 16 WTF 9-1-1 calls that will make you question humanity. It’s an episode you do not want to miss.

HumorUs Podcast - Facebook | Instagram | Twitter | Web

Supported by: INdigital

Episode topics –

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

 

Direct download: wttep234.mp3
Category:general -- posted at: 6:12pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 233 features Rachel, Communications Training Officer and 9-1-1 dispatcher out of Michigan. It’s an episode you do not want to miss.

Supported by: INdigital

Episode topics –

  • Rachel’s 9-1-1 story

  • Calls that stick with us

  • Auditioning for MasterChef

  • A call to action to FOX

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep233.mp3
Category:general -- posted at: 11:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 232 covers a recap of travels, responses to questions from listeners and more! It’s an episode you don’t want to miss.

Supported by: INdigital

Episode topics –

  • Recap of travels

  • #IfICouldTellYouOneThing

  • What it once was… - A look into the future of 9-1-1 dispatch

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep232.mp3
Category:general -- posted at: 1:59pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 231 is an Imagine Listening episode and features stories from the #IAM911 movement.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep231.mp3
Category:general -- posted at: 6:24pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 230 features Erica, dispatcher and CTO with Calhoun County 9-1-1 out of Michigan.

Supported by: INdigital

Episode topics –

  • Erica’s 9-1-1 story

  • Taking a call for someone you know working in the area you live in

  • Becoming a CTO and advice for others who are interested in doing it

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep-Erica-CalhounCounty.mp3
Category:general -- posted at: 8:55am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 229 features Tracy Eldridge, Public Safety Community Engagement Manager with RapidSOS and Dr. Michelle Lilly. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Contact Tracy at teldridge@rapidsos.com or find her on Facebook and Linkedin

Dr. Michelle Lilly / 911 Recovers - Facebook | Twitter | Web

 

Episode topics –

  • Dispatch and PTSD

  • 911 Recovers

  • A look at Tracy’s closing speech on her PTSD story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep229.mp3
Category:general -- posted at: 11:21am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 228 features Juan, telecommunicator with Lake County Sheriff’s Office, IL. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Follow Juan on Facebook | Instagram | Snapchat - ninejuan1 | Web (Dj services)

 

Episode topics –

  • Juan’s 9-1-1 story

  • America’s Most Wanted

  • Juan’s transformation

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep228.mp3
Category:general -- posted at: 11:27am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 227 is a live audience episode of Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • Open Mic & outrageous 9-1-1 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep227.mp3
Category:general -- posted at: 9:04am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 226 is a live audience episode of Imagine Listening and Open Mic. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep226.mp3
Category:general -- posted at: 9:58am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 225 features Jennifer, dispatcher and CTO with Ogle County Sheriff’s Office, Rob McMullen, Director of Vigo County 9-1-1 out of Indiana and Immediate Past President of NENA and was recorded live from the 2018 IPSTA Conference in Springfield, Illinois.

Supported by: INdigital

Episode topics –

  • It could happen to you - a session by Rob on an on duty officer death

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep225.mp3
Category:general -- posted at: 10:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 224 features Nathan Lee and Ryan Chambers of the Denise Amber Lee Foundation and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.

Denise Amber Lee Foundation - Facebook | Twitter | Web

Supported by: INdigital

Episode topics –

  • The story of Denise Amber Lee

  • The Denise Amber Lee Foundation

    • Accomplishments

    • The future

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep224.mp3
Category:general -- posted at: 11:29am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 223 features Open Mic stories and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference.

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep223.mp3
Category:general -- posted at: 8:59am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 222 features the #IAM911 stories of the professionals of Alabama and was recorded live from Orange Beach, Alabama for the Gulf Coast Conference. This episode also features an anonymous article called, “But we are secretaries…”

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep222.mp3
Category:general -- posted at: 9:06am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 221 features Meagan, Megan and Ryan, 9-1-1 professionals with Ottawa County Central Dispatch Authority out of Michigan.

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • Meagan, Megan and Ryan share their 9-1-1 stories

  • Vegas Save

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep221.mp3
Category:general -- posted at: 12:40pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 220 features Tanya Lee, Manager of Evans Care Console Cleaning and Preventative Maintenance, and Rob McMullen, Director of Vigo County 9-1-1 and Immediate Past President of NENA. This was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • How a clean center can help your dispatchers

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep220.mp3
Category:general -- posted at: 12:52pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 219 features Ashley, Senior TC and Amy, Shift Lt. with Randolph County 9-1-1 and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Ashley’s 9-1-1 story

  • Amy’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep219.mp3
Category:general -- posted at: 4:08pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 218 was recorded in front of a live audience and this is Open Mic. This episode covers the funny and outrageous stories of 9-1-1, the lighter side, and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Open Mic stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep218.mp3
Category:general -- posted at: 12:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 217 features the #IAM911 stories of the professionals of North Carolina and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • #IAM911 stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep217.mp3
Category:general -- posted at: 3:51pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 216 is an Imagine Listening episode and covers the Las Vegas shooting. You will hear disturbing audio as well as powerful stories from dispatch.  

Supported by: INdigital

Episode topics –

  • Las Vegas Shooting

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep216.mp3
Category:general -- posted at: 3:52pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 215 features Laurel, telecommunications, ATAC trainer, along with Susan, SGT, shift supervisor with Rutherford County 911 Communications and was recorded live from Cherokee, North Carolina for the NC Public Safety Communications Conference.  

Supported by: INdigital

Episode topics –

  • Laurel’s 9-1-1 story

  • Susan’s 9-1-1 story

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep215.mp3
Category:general -- posted at: 4:21pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 214 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Open Mic session.  

Supported by: INdigital

Episode topics –

  • Open Mic/Funny 9-1-1 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep214.mp3
Category:general -- posted at: 12:52pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 213 is a live audience episode and was recorded at the 2018 Kentucky Emergency Services Conference. Thank you to everyone who attended and shared during this Imagine Listening session.  

Supported by: INdigital

Episode topics –

  • #IAM911 Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep213.mp3
Category:general -- posted at: 1:04pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 212 is a surprise episode. Please listen and share.

Supported by: INdigital

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep212.mp3
Category:general -- posted at: 9:45am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 211 features Patrick Botz, Director of Engagement with NICE Public Safety, and co-author of The High Performing PSAP.  

NICE – Facebook | Twitter | Web

NICE Recognizes 2018 PSAPs’ Finest Award Winners 

35 APCO Public Safety Quality Assurance Webinar Questions Answered

Ottawa County dispatchers involved in life-saving attempt at pool

Supported by: INdigital

Episode topics –

  • What is NICE

  • The importance of QA

  • Telecommunicator of the Year

  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep211.mp3
Category:general -- posted at: 9:41am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 210 features Doug and Jill of Showalter and Company. This episode was recorded at the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.  

Please support the podcast by supporting our sponsor.

Showalter & Company – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Jill's 9-1-1 story
    • Make or break call
  • Doug's story
    • Dispatching in the LA area
  • Showalter & Company
  • And more 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep210.mp3
Category:general -- posted at: 7:04pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 209 features Brian, dispatch supervisor, tactical dispatcher out of Southern California and instructor for Kim Turner, LLC. This episode was recorded in the Sands Expo of the Venetian in Las Vegas, Nevada during the 2018 National APCO conference.  

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Brian's 9-1-1 story
  • Tactical Dispatching
    • What it is
    • What does it take to do it
    • How does a center build a team
  • Teaching for Kim Turner, LLC. 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep209.mp3
Category:general -- posted at: 10:52am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 208 is a live audience episode and was recorded at the 2018 National APCO conference. This is going to be the second part of Imagine Listening called, Open Mic. In this episode we share some hilarious moments where dispatchers have keyed up on accident and had blunders over the radio as well as calls that can only make you laugh and wonder if this is real life. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for this great conference. 

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • Open Mic Stories

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep208.mp3
Category:general -- posted at: 12:45pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 207 is a live audience episode and was recorded at the 2018 National APCO conference. Today is #IAM911 Day and the stories in the episode represent the #IAM911 Movement. Thank you to everyone who attended and shared. A big thanks also goes out to APCO for choosing my session for your great conference. 

Please support the podcast by supporting our sponsor.

Kim Turner, LLC – Facebook | Instagram | Twitter | 

Supported by: INdigital

Episode topics –

  • #IAM911 Stories 

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep207.mp3
Category:general -- posted at: 12:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 206 is a quick recap episode of the 2018 National APCO conference. It was an amazing time and I look forward to going back. 

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • 2018 National APCO Recap
  • ATTN: Video
  • Upcoming conference presentations
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep206.mp3
Category:general -- posted at: 4:31pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 205 is a look back at the last few months of my dispatch career and the calls I took. I recently celebrated my 5 year anniversary of my last day. It's an episode you don't want to miss along with a few announcements.

Episode topics -

  • Back from vacation
  • A look back at the last few months of my dispatch career
    • Suicide call - The soon to be ex
    • Suicide call - I tried to call you the day you ran your car into a tree
    • Medical - Spanish translation
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

 

Direct download: wttep205.mp3
Category:general -- posted at: 4:30pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube


Episode topics –

  • Reinhard's public safety story
  • From being in the field to Industry Partner
  • The vision of RapidSOS
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep204.mp3
Category:general -- posted at: 7:32am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 203 features Christine, dispatch supervisor with Waukesha County Communications, Wisconsin, her daughter Chloe and Ryan Dedmon of Kim Turner, LLC. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference and highlights a session that Chloe gave called, "Growing up 9-1-1." It's an episode you do not want to miss.

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

  • Growing up 9-1-1
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep203.mp3
Category:general -- posted at: 4:55pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 202 features Morgan, dispatcher and public relations officer with Gasconade Central out of Missouri and is a Gold Line Scholarship winner. This episode was recorded at the convention center in Nashville, Tennessee for the 2018 National NENA conference. 

Please support the podcast by supporting our sponsors.

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS – Facebook | Twitter | Web | YouTube

Episode topics –

  • Morgan's 9-1-1 story
  • How Morgan started
  • Early calls and calls that have stuck with her
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep202.mp3
Category:general -- posted at: 8:18am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 201 is a live audience episode and it was recorded on Mackinac Island, Michigan at the 2018 NENA/APCO conference. This is Open Mic, where we tell funny stories that come from 9-1-1. Enjoy and please share!

Sponsored by

Kim Turner, LLC – Facebook | Instagram | Twitter | Web

RapidSOS - Facebook | Twitter | Web | YouTube

Episode topics –

  • An April Fool's prank on some officers
  • MF has my money
  • "It" is stuck in the vacuum hose 
  • And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com.

Direct download: wttep201.mp3
Category:general -- posted at: 8:43am EDT

This is a live audience episode and it was recorded live on Mackinac Island, Michigan at the 2018 NENA/APCO conference. It all started at the Michigan NENA conference 5 years ago for this podcast. Much has happened since then. I am honored and blessed to be able to do this and share dispatch stories. They are the important ones that you don’t hear, but they are the ones that need to be heard. Since the time I started doing this, we have shared, we have healed and we have grown.

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at wttpodcast@gmail.com. Thank you all for the support and for listening. If it wasn’t for all of you, I would not have made it to this epic episode 200. Here’s to many more...

Episode topics -

  • IAM911 stories from the 9-1-1 professionals that make up the movement in Michigan 
Direct download: wttep200.mp3
Category:general -- posted at: 4:26pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 199 is an intro to an epic episode 200. Why an intro? Well, I want to give you a little taste of what you are going to hear. Episode 200 is a live audience episode of Imagine Listening. Enjoy...

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Reader's Digest Article - "Secrets a 911 Dispatcher won’t tell you"

Episode topics –

  • An intro to episode 200
  • Can you tell me what it is really like?

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep199.mp3
Category:general -- posted at: 2:09pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia. 

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Marc's 9-1-1 story
  • A call that sticks with him
  • Differences in calls from Australia vs the United States
  • And more...

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep198.mp3
Category:general -- posted at: 8:51am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • San Bernardino Terrorist Attack

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep197.mp3
Category:general -- posted at: 5:29pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news. 

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep196.mp3
Category:general -- posted at: 10:47am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss! 

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Indiana NENA/APCO recap
  • NAVIGATOR recap
  • Upcoming sessions
  • Giveaways
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep195.mp3
Category:general -- posted at: 1:00pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Lynn's 9-1-1 story
  • Catching the dispatch bug
  • De-gloving
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep194.mp3
Category:general -- posted at: 9:29am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Health and dispatch
  • The Resilient 9-1-1 Professional 
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep193.mp3
Category:general -- posted at: 3:57pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Lisa's 9-1-1 story
  • Deal with child callers
  • Personal connections with those on the road
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep192.mp3
Category:general -- posted at: 3:41pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Wellness for the 1st First Responder
  • A brief look at "Growing up 911 "
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep191.mp3
Category:general -- posted at: 3:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida.

Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

Episode topics –

  • Luz’s 9-1-1 story
  • From dispatch to supervisor
  • Going beyond the call of duty
  • A brief look at Hurricane Irma
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep190.mp3
Category:general -- posted at: 3:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 189 features Todd, Training Coordinator with Cobb County, GA. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada. 

Sponsored by Kim Turner, LLC - Facebook | Instagram | Twitter | Web

Episode topics –

  • Todd’s 9-1-1 story
  • From dispatch to training coordinator
  • Peer support
  • Technology in dispatch
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep189.mp3
Category:general -- posted at: 11:56am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 188 features Brittany, Assistant Director of Fulton County out of Indiana. This was recorded at the Indiana NENA/APCO conference.

Episode topics –

  • Brittany’s 9-1-1 story
  • Calls that stick with you
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep188.mp3
Category:general -- posted at: 10:32am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 187 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Indiana NENA/APCO conference.

Episode topics –

  • Funny 9-1-1 stories
  • Open mic blunders

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep187.mp3
Category:general -- posted at: 10:09am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 186 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Indiana. This was recorded in front of a live audience at the Indiana NENA/APCO conference.

Episode topics –

  • #IAM911 stories

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep186.mp3
Category:general -- posted at: 4:56pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 185 features Jared, Director of Dearborn County out of Indiana. This was recorded at the Indiana NENA/APCO conference.

Episode topics –

  • Jared's 9-1-1 story
  • Reflecting on funny 9-1-1 calls
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: WTTEP185.mp3
Category:general -- posted at: 4:44pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 184 features Maranda and Tonya, dispatchers with Marshall County out of Kentucky. This is a powerful yet emotionally driven episode. 

Unsung heroes: 911 dispatchers open up about Marshall County HS shooting - Web (article/video mentioned in episode)

Episode topics –

  • Maranda's 9-1-1 story
  • Tonya's 9-1-1 story
  • Marshall County HS shooting

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep184.mp3
Category:general -- posted at: 12:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 183 is an Open Mic episode. This episode features funny stories and blunders from 9-1-1. This was recorded at the Iowa APCO conference during the closing session.

Iowa APCO – Facebook | Web

Episode topics –

  • Funny 9-1-1 stories
  • Open mic blunders

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep183.mp3
Category:general -- posted at: 9:22am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 182 is an Imagine Listening episode. It features stories from the 9-1-1 professionals of Iowa. This was recorded at the Iowa APCO conference during the closing session.

Iowa APCO – Facebook | Web

Episode topics –

  • #IAM911 stories
  • Addressing an issue
  • An announcement for the national APCO conference 

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep182.mp3
Category:general -- posted at: 5:06pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 181 features Aaron, dispatcher with Carroll County and Cody, head of the popular Facebook Page Nocturnal Dispatchers as well as a dispatcher with Boone County out of Iowa. This episode was recorded at the Iowa APCO conference.

Iowa APCO – Facebook | Web

Episode topics –

  • Aaron’s 9-1-1 story
  • Cody’s 9-1-1 story
  • A story of PTSD
  • Calls that stick with you
  • The lighter side of 9-1-1
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep181.mp3
Category:general -- posted at: 8:50pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 180 is sponsored by 911 Gold Line Training and features Joe, Operations Manager with Cedar Rapids Police Department. This episode was recorded at the Iowa APCO conference.

Episode Sponsor -

911 Gold Line Training - Facebook | Instagram | Twitter | Web

Iowa APCO – Facebook | Web

Episode topics –

  • Joe’s 9-1-1 story
  • Saving lives on duty and off duty
  • Iowa APCO conference reflection
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep180.mp3
Category:general -- posted at: 3:27pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 179 features Sheila with Buena Vista County Communications (911), is the Iowa APCO Telecommunicator of the Year, and this episode was recorded at the Iowa APCO conference.

Iowa APCO – Facebook | Web

American Heart Association - (As mentioned in the episode)

 

Episode topics –

  • Sheila's 9-1-1 story
  • Calls that stick with you
  • Iowa APCO Telecommunicator of the Year Award
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep179.mp3
Category:general -- posted at: 9:46am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 178 features Karin of RapidSOS and John of Hexagon and was recorded at the Iowa APCO conference.

Iowa APCO – Facebook | Web

Episode topics –

  • Karin's 9-1-1 story
  • John's 9-1-1 story
  • John's best call
  • Calls that stick with you
  • And more

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep178.mp3
Category:general -- posted at: 7:16am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 177 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and is the last episode recorded at the Missouri Public Safety Communications Conference.

Missouri Public Safety Communications Conference – Facebook | Twitter | Web

Episode topics –

  • A discussion of PTSD
  • Symptoms
  • How to identify it

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep177.mp3
Category:general -- posted at: 8:07am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 176 features Ashley and Jen, supervisors with Stone County Emergency Services and was recorded at the Missouri Public Safety Communications Conference.

Missouri Public Safety Communications Conference – Facebook | Twitter | Web

Episode topics –

  • Ashley’s 9-1-1 story
  • Jen’s 9-1-1 story
  • Calls that stick with you
  • Name calling
  • And more!

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep176.mp3
Category:general -- posted at: 1:16pm EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 175 features April, Executive Director with Jasper County Emergency Services and Eric, Deputy Director with Christian County Emergency Services and was recorded at the Missouri Public Safety Communications Conference. 

Missouri Public Safety Communications Conference - Facebook | Twitter | Web

CNN News Report on Joplin Tornado - Web

Episode topics –

  • April's 9-1-1 story
  • Eric's 9-1-1 story
  • The Joplin Tornado
  • TERT deployment
  • And more!

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep175.mp3
Category:general -- posted at: 6:56am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 174 is a live audience episode recorded at the Missouri Public Safety Communications Conference. This episode is called "Open Mic" where we talk about the lighter, more funny part of 9-1-1 dispatch. 

Episode topics –

  • She's throwing out my spam!
  • What's your last name? Browneye?
  • Lewd on the highway
  • Lewd in the parking lot
  • And more!

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep174.mp3
Category:general -- posted at: 9:52am EDT

Imagine finding your spouse with a gun. You’re shocked and confused and before you can ask what is going on, you hear a shot. Your spouse falls from a self-inflicted gun shot to the chest. Now imagine you’re 9-1-1 giving the caller CPR instructions and encouraging them to ignore the cracking ribs...
 
This is what it’s like, within the trenches. 

Episode 173 features the stories of the #IAM911 movement along with a live audience recording from MPSCC.

Episode topics –

  • Stories from the #IAM911 movement
  • Live audience recording from MPSCC

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep173.mp3
Category:general -- posted at: 9:44am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. 

News story - Time.com

Episode topics –

  • Podcast appearances
  • Jennifer's 9-1-1 Story
  • Taking calls from those you know
  • Calls that stick
  • A 9-1-1 call from Jennifer's daughter
  • Broward County, Florida - School shooting

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep172.mp3
Category:general -- posted at: 11:01am EDT

Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. 

Episode topics -

  • Podcast appearances 
  • Recap of NENA 9-1-1 Goes to Washington
  • Celebrating 50 years of 9-1-1
  • Kari's Law - Official signing
  • NG9-1-1 Institute Awards Reception
  • FCC Commissioner Jessica Rosenworcel's speech

As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

Direct download: wttep171.mp3
Category:general -- posted at: 3:37pm EDT

Ep 170 features Jim Marshall and Ryan Dedmon of the 911 Training Institute. 

As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. To pre-order your copy of Jim Marshall's new book "The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 911 Center" please visit the institute website below. 

Sponsor - 

911 Training Institute – Facebook | Twitter | Web

Episode topics -

  • Survive & Thrive Fit Challenge recap
  • Candida Story
  • A suicidal caller, yoga and a save
  • Ryan's update
  • Jim's update
  • And more
Direct download: wttep170.mp3
Category:general -- posted at: 4:10pm EDT

This episode is sponsored by the 911 Training Institute, unique mental health expertise for the very first responder. This episode is also supported by INdigital, a leader in Next-Gen Core Services. 

This episode features Leah, Deputy Director with Grand Traverse 9-1-1 out of Michigan. 

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

  • Leah's 9-1-1 story
  • Social media, Disasters and the PSAP
  • Hurricane Harvey and the PSAP
  • And more
Direct download: wttep169.mp3
Category:general -- posted at: 8:47am EDT

Ep 168 is sponsored by the 911 Training Institute and supported by INdigital. This episode features Chris, Director of Barren-Metcalfe Emergency Communications Center out of Kentucky and was recorded at the NENA SBP conference in Orlando, Florida. In this episode Chris shares his 9-1-1 story, details on the Kentucky 9-1-1 Summit and his opinion on a possible change in the dispatch identifier of PSAP to something more fitting of what a dispatch center does now.

This is an episode you don't want to miss. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Article mentioned in episode - Facebook rolls out AI to detect suicidal posts before they’re reported - Web

Podcast Sponsor -

911 Training Institute – Facebook | Twitter | Web

Episode topics -

  • Chris's 9-1-1 story
  • Kentucky Training Summit
  • www.the911summit.com
  • Should the name PSAP be changed to something else?
  • Should the name "dispatcher" be changed to something else?
  • Facebook suicide detection AI
Direct download: wttep168.mp3
Category:general -- posted at: 1:21pm EDT

Ep 167 features Mary, Deputy Director with MACECOM out of Washington state. This episode is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. In this episode Mary talks about what is new at her dispatch center and informs our listeners of the upcoming Western Regional Conference in Tacoma, Washington. We also tackle the debate of "what is your emergency?" versus "where is your emergency?" It's a debate that has been out there for some time but has been recently brought to the frontline with the launch of FOX's new show, "9-1-1." It's an episode you don't want to miss and for more information on the Western Regional Conference follow the links below. 

Podcast Sponsor –

911 Training Institute – Facebook | Twitter | Web

MACECOM - Facebook | Twitter | Web

Western Regional Conference - 

We are pleased to announce that there is an app now available to support the 2018 APCO Western Regional Conference. You will need to download the “eventbase” app from the appropriate app store.  Links are available at http://free.eventbase.com/download or you can use the QR code below. After you launch the app, just search for APCO and select the APCO 2018 Western  Regional Conference. You can also find it by date: March 27, 2018. This app will provide the information you need: schedule, speakers, vendors and exhibitors, map, hotels, and conference center. You may mark sessions as favorites for quick access or add them to your calendar so you don’t miss what is important to you. You may also search by speaker or track.

 

 

 

 

 

 

Conference registration - Early Bird Registration Discount extended to Jan. 13th

Requests for local events or chapter mtgs should go to wr2018@waapconena.org

 

Episode topics -

  • 5 year anniversary reflection
  • What's new at MACECOM?
  • What's happening at the Western Regional Conference?
    • Highlighted speakers
    • The Super Session
    • Why is it important to attend a conference if you can?
Direct download: wttep167.mp3
Category:general -- posted at: 8:32am EDT

Ep 166 is sponsored by the 911 Training Institute and supported by INdigital, a leader in Next-Gen Core Services. This episode features Rob "Big Mac" McMullen, director at Vigo County 9-1-1 out of Indiana and current President of NENA. In this episode we catch up on what he is doing with NENA, automated dispatching and the new FOX TV series, "9-1-1." 

As always if you have any comments questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com. 

Podcast Sponsor -

911 Training Institute - Facebook | Twitter | Web

Episode topics -

  • Catching up with Rob
  • Automated dispatching
  • Dispatch Debbie
  • FOX TV series - 9-1-1
Direct download: wttep166.mp3
Category:general -- posted at: 5:24pm EDT

Imagine a bright sunny day on the farm while your son plays outside. You are on your tractor and realize you don’t see your son anymore. Panic sets in…Now imagine your 9-1-1 taking the call of a frantic father who has run over his child. The pain in his voice is haunting...
 
This is what it’s like, within the trenches. 
 
In this episode, you will hear stories from the IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. This episode is the last one for 2017 and it ends with an announcement that I have been teasing for weeks. 
 
Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. 
 
While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. 
 
So let’s start with a bang.
I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…
Direct download: wttep165.mp3
Category:general -- posted at: 5:09pm EDT

Ep 164 features the co-founder of The Healthy Dispatcher, Adam Timm. In this episode Adam gives an overview of his history from 9-1-1 dispatcher to health and mental wellness advocate. He talks about the first ever 9-1-1 Training Summit held in Charlotte, North Carolina in partnership with the Denise Amber Lee Foundation. We also talk about resolutions for the new year and what we can do to avoid stress in the workplace. 

This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

The Healthy Dispatcher - Facebook | Twitter | Web

Denise Amber Lee Foundation - Facebook | Twitter | Web

Episode topics -

  • The Healthy Dispatcher overview
  • 9-1-1 Training Summit
  • Avoiding stress in the workplace for the new year
  • And more
Direct download: wttep164.mp3
Category:general -- posted at: 7:10am EDT

Ep 163 features Jim Marshall, Director of the 911 Training Institute and Ryan Dedmon, Outreach Director. In this episode we reveal the details of the Survive & Thrive Fit Challenge. Per Ryan,

"The Survive & Thrive Fit Challenge is a collaborative partnership between the 911 Training Institute and Within the Trenches Podcast. Jim Marshall, the Director of the 911 Training Institute, developed this challenge after Survive & Thrive, one of his more popular training classes for dispatchers. Partnering with Ricardo Martinez, the Creator of Within the Trenches Podcast and Founder of the #IAM911 Movement, both men will begin a fitness journey together. They invite dispatchers, and all other first-responders, to join them on their journey to improve overall health, wellness, and quality of life at home and work. Use #SurviveThriveFC on social media to join and share your experiences. The official logo of the Survive & Thrive Fit Challenge, created by Within the Trenches Podcast. #SurviveThriveFC"
 
This is an episode you do not want to miss. If you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
 
911 Training Institute - Facebook | Twitter | Web
 
Episode topics -
  • An overview of the 911 Training Institute
  • Background on Jim Marshall
  • Background on Ryan Dedmon
  • The Survive & Thrive Fit Challenge Reveal
Direct download: wttep163.mp3
Category:general -- posted at: 3:54pm EDT

Ep 162 of Within the Trenches features Megan, alternate lead dispatcher with Cascade County, Great Falls Police Dispatch in Montana. In this episode Megan shares how she got into dispatching, calls that have stuck with her and a call that resulted in something rare in the world of dispatching. She got the opportunity to meet a caller and the callers father, a man she helped save through CPR instructions she gave.

This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

KRTV News Report -

Episode topics -

  • Megan's 9-1-1 story
  • The calls you learn from
  • Lifesaver
  • And more...
Direct download: wttep162.mp3
Category:general -- posted at: 1:45pm EDT

Ep 161 is the last of a series of episodes recorded live at the Illinois Public Safety Telecommunications Association conference. This was a hell of a show and I look forward to returning. Thank you to everyone for hosting the show and to those who stopped by to say hello, take pictures and especially to those who were guests on the podcast.

This episode features Vanessa, supervisor with West Suburban consolidated dispatch center. In this episode Vanessa shares her 9-1-1 story and those that have stuck with her. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

  • Vanessa's 9-1-1 story
  • Being suspicious of everyone
  • Dark humor in 9-1-1
  • And more 
Direct download: wttep161.mp3
Category:general -- posted at: 8:38pm EDT

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 160 of Within the Trenches features Becky, ACS, or acting communications supervisor, and Mark a telecommunicator with Southeast Emergency Communications in IL.  In this episode both Becky and Mark share their 9-1-1 story, how they got started, calls that have stuck with them and how they can make one question the decisions they make in a moments notice. It’s a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics –

  • Becky's 9-1-1 story
  • Mark's 9-1-1 story
  • Calls that stuck with them
  • Running scenarios
  • In dispatch mode out of the center
Direct download: wttep160.mp3
Category:general -- posted at: 12:07pm EDT

This episode is sponsored by Dispatch In Depth. A new podcast by the IAED. You can catch new episodes on iTunes, Stitcher Radio and Soundcloud. Ep 159 of Within the Trenches features Rachel, Public Safety IT PM with Wake County out of NC and guest regular, director of Vigo County and President of NENA Rob ‘Bigmac’ McMullen. In this episode Rachel shares her 9-1-1 story. She talks about how she started in dispatch and switched over to a Public Safety IT PM. This episode spirals into hilarity as we talk about 9-1-1 topics and listen to a news story out of Polk County, FL that will have you cracking up. It's a must listen!

As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

 

Podcast Sponsor – 

Dispatch In Depth by the IAED – iTunes | Stitcher Radio | Soundcloud

Episode topics -

  • Funny intro
  • Rachel's 9-1-1 story
  • Lip cheese
  • Trotting to jail
  • And more
Direct download: wttep159.mp3
Category:general -- posted at: 11:23am EDT

Episode 158 features Kim Turner, Communications Manager for San Bernardino County Sheriff’s Department in California. She’s also the President of Kim Turner LLC. In this episode Kim tells her 9-1-1 story from dispatch to a police officer and back to run a dispatch center. She shares her experience with a car accident that caused a traumatic brain injury and how dispatch saved her life. She also shares stories from two major incidents in and around her county. 

This is a must listen! As always if you have any comments, questions or you want to be a guest on the show, send an email to wttpodcast@gmail.com.

 

Podcast Sponsor - 

Dispatch In Depth by the IAED - iTunes | Stitcher Radio | Soundcloud

Guest -

Kim Turner, LLC - Facebook | Twitter | Web

San Bernardino County Terrorist Attack -

http://www.cnn.com/2015/12/02/us/san-bernardino-shooting/index.html

Episode topics -

  • Kim's 9-1-1 story
  • How 9-1-1 dispatch saved her life
  • The Christopher Dorner incident
  • San Bernardino County Terrorist Attack
  • And more...
Direct download: wttep158.mp3
Category:general -- posted at: 1:40pm EDT

Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share.

If there are any questions for Tracy regarding her training or PTSD advice please email her at teldridge@rapidsos.com.

As always if you have any comments, questions or you would like to be a guest on the show email wttpodcast@gmail.com. 

 

Sponsored by Dispatch In Depth Podcast by IAED

iTunes | Soundcloud | Stitcher Radio

Mentioned in the podcast - 

PTSD BUNKER GEAR FOR YOUR BRAIN

http://www.ptsdbunkergearforyourbrain.com/

Episode topics -

  • Tracy's 9-1-1 story
  • A call with Lexi
  • Battling PTSD
  • Dispatch Training
  • A transition to RapidSOS
Direct download: wttep157.mp3
Category:general -- posted at: 11:06am EDT

This episode is brought to you by Dispatch In Depth--a new podcast for emergency dispatchers. If you like Within The Trenches, you’re gonna want to check it out. Dispatch In Depth takes you deep into the why and how of emergency dispatching. It's produced by the International Academies of Emergency Dispatch and hosted by Isabel Gardett, the Director of Academics at IAED. Each episode features an interview with experts in the field including researchers, dispatchers, responders and public safety officials—who talk about the work they’re doing to make emergency dispatching as safe and effective as possible. I’ve listened to each episode and they are educational and entertaining. Would you believe that levels of evidence for example on CPR protocols can be decided on with the help of animal studies? Pig studies led to the new compressions only that showed better outcomes in pigs. These studies can be compared to humans but, I don’t want to give away anymore. It’s something you have to listen to. The episode is Cardiac Arrested Development, just one of many great episodes of Dispatch In Depth available on iTunes, Stitcher Radio and Soundcloud.
 
Halloween. It’s probably my favorite time of the year. I love to be scared. The horror genre is my favorite. According to the free encyclopedia, Halloween, also known as All Hallows’ Eve is a celebration observed in a number of countries on the 31st of October. It begins the 3 day observance of Allhallowwide, the time of the liturgical year dedicated to remembering the dead, including saints, martyrs, and all the faithful departed. 
 
Others see it as a time for carving pumpkins with scary faces, trick or treating, goblins, ghost stories and haunted houses. During my time in dispatch I took all kinds of horrific calls from listening to someone as they took their last breath to someone finding a loved one hung in their home. They stick with me and will forever be embedded in my memory but two calls fall under the unusual and well...paranormal. 
 
This is Within the Trenches Ep 156...
 
Please check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com.
 
Dispatch in Depth Podcast - iTunes | Soundcloud | Stitcher Radio
 
Halloween description - Wikipedia 
 
Al Capone research citation -
 
Episode topics -
  • Story 1 - The suspicious 2
  • Story 2 - The Yellow Motel & Al Capone
  • Story 3 - Home is where the ghosts are
Direct download: wttep156.mp3
Category:general -- posted at: 2:59pm EDT

Ep 155 features Dee, a dispatcher out of the city of Rockport, Texas. In this episode Dee shares her 9-1-1 story as well as what it was like to work in dispatch during Hurricane Harvey. Rockport was ground zero for this hurricane and her story is an amazing one. From the city running out of resources to no cell service for weeks, Dee, along with her crew and those on the road worked hard. But what if you have to tell someone no to a request for help? In dispatch you don't tell people no but in this situation...there is no other option. 

This is a must listen. To Dee, her crew, those out on the road and the TERT team that came out to assist, thank you for what you do and thank you for sharing this story. As always, if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

CNN Report on Hurricane Harvey

Episode topics -

  • Dee's 9-1-1 story
  • Hurricane Harvey 
Direct download: wttep155.mp3
Category:general -- posted at: 12:08pm EDT

Ep 154 is an extension of the podcast called Imagine Listening. It features the stories from the #IAM911 movement but this episodes' stories come from the 9-1-1 professionals of the Kentucky Emergency Services Conference. Following their stories is a presentation I gave at the conference. For years I have helped tell the stories of 9-1-1 dispatchers from all over the world but this time it's my turn. There are four videos shown during this presentation that you can view below. This is a must listen and share.

As always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

Behind the Mic: Stories from the trenches -

WZZM13 Media Coverage of the podcast -

#IAM911 Video -

Project #IAM911 Video -

Episode topics -

  • #IAM911 stories from the Kentucky Emergency Services Conference
  • My personal #IAM911 story - Within the Trenches - Keep Broadcasting Your Message
Direct download: WTTEP154.mp3
Category:general -- posted at: 2:58pm EDT

Ep 153 of Within the Trenches features Todd Sparrow, Director at Lawrenceburg 9-1-1 in Kentucky. In this episode Todd reflects on 35 years of public safety service, calls that have stuck with him, the Kentucky Emergency Services Conference and more. For more information on the conference please see the links below. 

As always if you have any comments, questions or you would like to be a guest on the show please send an email to wttpodcast@gmail.com.

Kentucky Emergency Services Conference - Facebook | Web

 

 

Episode topics -

  • Todd's 9-1-1 story
  • A domestic call at 16 years of age
  • Kentucky Emergency Services Conference
  • #IAM911
Direct download: WTTEP153.mp3
Category:general -- posted at: 4:36pm EDT

Ep 152 is an extension of the podcast called Imagine Listening. This episode features the stories of the #IAM911 movement. It also features a former police officer who tells his story of a burglary call he went out to that resulted in an officer involved shooting. This is an episode you do not want to miss.

Make sure to check out the links below and as always if you have any comments, questions, or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

 

Natalie Harris - Podcast | Website

A letter to the man I killed -


Officer Involved (Documentary) - Website

Episode topics -

  • #IAM911 stories
  • Burglary radio traffic
  • Audio - A letter to the man I killed
Direct download: WTTEP152.mp3
Category:general -- posted at: 2:31pm EDT

Today, August 24 2017 marks the one year anniversary of when I started the #IAM911 movement. In this episode we will take a look back at why I started it, the explosion, media coverage and the future of the movement. It has been one hell of a year and I thank all of you for the support. I may have started this but it is because of the entire Thin Gold Line that made it a global success. 

If you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

 

Episode topics -

  • Medical recap
  • A look back at episode 114
  • #IAM911 explosion
  • Media coverage
  • Future
Direct download: WTTBonusEPIAM911.mp3
Category:general -- posted at: 4:17pm EDT

Ep 151 features Brianna, Benton County Emergency Communications out of Arkansas & Rob McMullen, director of Vigo County out of Indiana & NENA President. This episode begins with my first day in San Antonio, Texas for the NENA national conference and a 9-1-1 call I had to make on a couple who was arguing and at one point the male half was hanging from a parking garage. Brianna and Rob tell stories of their own and share what is in store for Rob as the incoming President of the National Emergency Number Association (NENA.) 

This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. As always if you have any questions, comments or you want to be a guest on the show please send an email to wttpodcast@gmail.com. 

 

Episode topics -

  • The domestic at the top of the parking garage
  • What is FirstNet?
  • Rob for President
  • And more!
Direct download: WTTEP151.mp3
Category:general -- posted at: 3:36pm EDT

Episode 150 features Don, a dispatcher of  Sonoma County SO and Lee Ann, Dispatch Manager with Marin County SO out of California. In this episode we follow the 9-1-1 stories of Don and Lee Ann from the beginning to present day. We talk about the calls that stick with a person and those that can make or break ones career. This episode was recorded live at the National NENA conference in San Antonio, Texas and is a must listen. 

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

 

 

Episode topics -

  • Don's 9-1-1 story
  • Lee Ann's 9-1-1 story
  • 9-1-1 calls that stick
  • 9-1-1 calls that make or break a career
  • Don's life size pic of Rob
  • And more
Direct download: WTTEP150.mp3
Category:general -- posted at: 11:37am EDT

Ep 149 features Jen, a telecommunicator out of an agency in Illinois. In this episode Jen tells her 9-1-1 story, shares some calls and stressors of the job, along with some educational points for those calling 9-1-1 on a cell phone and how cell phones can still be used to dial 9-1-1 even when there is no service.

This is a must listen so please check it out and share. As always if you have any questions, comments or you would like to be a guest on the show send an email to wttpodcast@gmail.com. 

Episode topics -

  • Jen's 9-1-1 story
  • 9-1-1 prank
  • Kids playing on the phone and how to avoid it on a cell phone
  • Always know where you are
  • And more
Direct download: WTTEP149.mp3
Category:general -- posted at: 3:39pm EDT

Episode 148 features Adam Timm of The Healthy Dispatcher. This episode was recorded at the 2017 Michigan NENA conference in Lansing. In this episode Adam reflects on his dispatch career that spanned over 10 1/2 years in Los Angeles, California. He focuses on how stress from the job turned him into what his co-workers called him, "Angry Adam" and how going to classes to help deal with his stress helped him drop his angry persona and helped him realize his calling in helping his fellow dispatchers become less stressed and focus on their health and mental wellness.

This is a must listen! As always if you have any comments, questions or you want to be a guest on the show send an email to wttpodcast@gmail.com. For more information on Adam Timm and The Healthy Dispatcher see the links below.

The Healthy Dispatcher - Facebook | Linkedin |Twitter | Web

 

 

 

Episode topics -

  • Adam's 9-1-1 story
  • To judge or not to judge
  • The death of "Angry Adam"
  • The rise of The Healthy Dispatcher
Direct download: WTTEP148.mp3
Category:general -- posted at: 11:43am EDT

Ep 147 was recorded in front of a live audience at the 2017 Indiana NENA/APCO conference. Dispatchers share their outrageous and funny calls.  

As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com.

Episode topics -

  • Open mic - "That feels so good..."
  • Open mic - "I'm willing to try..."
  • 911 call - The billboard
  • And much more
Direct download: WTTEP147.mp3
Category:general -- posted at: 5:15pm EDT

Today’s episode is a hard one. If you have followed the #IAM911 movement then you know that many of the stories told by the dispatchers who lived them are hard ones. There are some good ones but they are rare. Many 9-1-1 professionals have poured their hearts out for the movement and continue to do so. In doing this they have opened the eyes of millions to what they do every single time they answer a call. These professionals have also found a way to tell their stories, heal and find some sort of closure.

As my team and I continued to help share these important stories I had a thought, “Why not reach an even bigger audience by sharing them on the podcast?” This is now known as “Imagine Listening”, an extension of the podcast featuring the stories of the #IAM911 movement. When recording these episodes, I read each story so that more people can get a feel for the types of calls, emotions and stress the dispatcher deals with.

They have become quite popular and in this episode, I recorded it with a live audience. There were about 120 people in attendance and some dispatchers read their owns stories. Others wrote them down and my co-presenter Rob and I read them out loud. The room was packed and the emotions were high. We shared our stories and we healed. This is an important episode indeed.

Please listen and share with everyone you know including local leaders. Let them know why you should be recognized as a 9-1-1 professional. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com

***WARNING – IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES THIS MAY BE A TRIGGER. YOU ARE LISTENING AT YOUR OWN RISK.***

Direct download: WTTEP146.mp3
Category:general -- posted at: 10:21am EDT

Ep 145 features Sarah, Assistant Director at Kosciusko County out of Indiana and Curt, Sales Engineer with INdigital.

In this episode we go back in time a few years to when Curt, who lived down the street from the Kosciusko County 9-1-1 dispatch center fell out of a tree and his wife had to call 9-1-1. Sarah, was the call taker that day and in this one story, they both found out what the other was doing before and after the call. To bring them together and allow for closure was a great experience. 

This is a must listen so please check it out and share it. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.

 

Episode topics –

  • Curt’s side of the 9-1-1 call
  • Sarah's side of the 9-1-1 call
  • Know your location
  • And more
Direct download: WTTEP145.mp3
Category:general -- posted at: 12:18pm EDT

Episode 144 features show favorite Rob "Big Mac" McMullen and is the first Facebook Live episode. In this episode we play some funny 9-1-1 tapes, interact with our Facebook Live audience and share hilarious stories. 

You don't want to miss this one! As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.

 

 

 

 

Episode topics -

  • 9-1-1 stories
  • Live at Indiana NENA/APCO conference
  • 9-1-1 tapes
Direct download: WTTEP144.mp3
Category:general -- posted at: 5:18pm EDT

Ep 143 features Bill, Quality Assurance Specialist with Horry County E911, South Carolina.

In this episode I got the chance to speak with Bill about his 9-1-1 dispatch career after retiring from the military and how crucial it is to follow protocols in the center. Bill shares a story where confirming the location was not followed and how critical it is to do so in an emergency. If you ever wanted to know what you need when calling 9-1-1, this is the episode for you. Please check it out and share it. 

This is the last episode recorded at the IAED's annual NAVIGATOR conference and it was a complete success. Thank you to everyone with the IAED for the hospitality and giving me the opportunity to attend the conference, speak and do the podcast. 

To learn more about the IAED and the Annals of Emergency Dispatch & Response follow the links below. As always if you have any comments, questions or you would like to be a guest on the show, please send an email to wttpodcast@gmail.com.

IAED - Facebook | Twitter | Web

Annals of Emergency Dispatch & Response - Facebook | Twitter | Web

Episode topics -

  • Bill's 9-1-1 story
  • Early training calls
  • Location is key
  • And more
Direct download: WTTEP143.mp3
Category:general -- posted at: 9:45am EDT